Oh well. The lamp repair last a month. Clearly the parts were not replaced. I ordered all new parts…read moreand did it myself. Lesson learned.

Elizabeth is the kindest, Business neighbor I know. Loss of her husband has taken a toll on her,…read more Show grace, and understanding. I needed to repair my Kirby, and her advice was awesome. Kirby to heavy for my home but ideal for my shop. So i purchased what she advised, for my home, Riccar. Worked amazing, My husband asked me to purchase another one for our East Texas home, and one for our Garage apartment. Our housekeeper loves it. I couldn't remember how to change the Bags, and went back and she taught me, with grace, and a smile. As a small business owner, maybe ask her how she is? She needs understanding at a time like this.

I went to Mars to have my carpet shampooer repaired. Now I got this shampooer from my Mother in law…read moreused and had only tried to use it once, but could immediately tell there was something very wrong. I went to Mars. This man was a throwback to a time when tradespeople loved their work and honored their profession! You might get a story or two when you come in, but that's just part of the small town charm and integrity that you will always encounter there. He worked on my cleaner like it was his OWN mother in law's cleaner. It was beyond broken. He got Hoover engineers involved, and spent hours with that piece of junk. If there was a way it could have been fixed, I'm 100% certain he would have. With the last part ordered, he updated me that he would not be charging me for anything beyond the parts and just apologized profusely that it took so long. He had already spent more time and materials than he was going to charge me. As it turned out, my shampooer was beyond help. I figured I would have to pay him for his time at least or the parts ordered and buy a new one. But what did he do? He took the loss on MY shampooer and the parts and offered to sell me one of the brand new shampooers from his store at COST, WHOLESALE! I checked and it was true! Ya'll it was almost the same amount I would have paid for my less than par shampooer to be fixed that was several years old! And he STILL apologized for the time, etc. He also warrantied it for 3 years parts and labor. Long story short, the Royal shampooer I went home with was the best shampooer I have ever used. It was better than the professional that I paid $400 six months ago to shampoo my carpets! He also gave me free cleaning solution, and the upgraded attachments to take care of my upholstery as well. There was an attachment on this cleaner for hard surfaces and this is another example of his integrity. He told me not to use the hard surface attachment yet, that he found it has some glitches and is waiting for Royal to send out the fix for it. I didn't even need the hard surface attachment, but cool right? Maybe one day. And told me once they do, he will call me to bring my cleaner in and he will add the fix to the attachment. Ya'll he taught me how to take apart the cleaner, clean it and made me promise I would, lol. It was like learning from your wise grandpa who knows more about his machines and the value of a dollar that only his 45 years of experience could get him. I sure hope I don't have to come in any time soon, but if I do it will be nice to see him and I know my new pride and joy will be well cared for.

BEWARE! Not the same company under new ownership. Previous ownership was superb for years,…read moreservicing my Kirby vacuum, but no more. Bill broke my vintage Kirby Vacuum Cleaner. Was operable before he had access to machine. Returned it with broken prong on the switch. Took it because I was having a problem with cord staying connected to machine. After he supposedly "fixed it" with new cord & didn't test it before returning machine to me, it would come on and immediately shut off. Also machine is heavy making it difficult for me to load and unload from my SUV. Had always had wonderful service with this company for decades, but no more. Emailed owner John & have not heard back from him. I feel Bill wanted to sell me a new machine. This company is NOTHING like it was in years past when they would do needed repairs and service machine, so-called service there is no more. I would stay away from them completely as they cannot be trusted. They have lost this customer of many years. I would give them 0 stars if I could!!

Appliance Cowboys has saved me on multiple occasions with my Speed Queen Washer and Dryer repair!…read moreThey use factory replacement parts so that quality is high. They also do great research on recalls and warranty claims which is a good value. I appreciate their responsiveness.

Quickly replied to me to setup an appointment for my refrigerator/freezer that was not cooling…read more Showed up on time, was very professional, knowledgeable, and even cleaned the appliance filter. The filter had never been cleaned since I purchased it over 7 years ago. It was 2 inches thick with dirt and pet hair. I will definitely use Appliance Cowboys for any future appliance issues. Great job!

We have an ice maker that is a true pain in the neck. We don't use enough ice on a daily basis so…read morethe machine runs and runs. Albert came to clean and service it and suggested a way that I can quit fighting with this ice maker. He was super efficient, very personable and very easy to work with. He is a great representative for Uptown Appliance. thanks

Please use caution when considering Uptown Appliance…read more We hired Uptown Appliance to repair our JennAir Expressions gas downdraft cooktop, which was over 10 years old. We understood its age, but the only issue was that the automatic ignition no longer worked. The cooktop was still fully usable as long as we manually lit the burners. On June 9, 2026, technician Jose diagnosed a failed spark ignitor module and said we would receive a repair estimate. The initial quote listed the replacement part at $1,582. After I pointed out that the same part was available online for $186, they revised the estimate, claiming the original amount was a clerical error. We approved the repair, paid the deposit, and scheduled installation for June 17. During the installation, Jose had difficulty removing the nut on the aluminum right-front burner gas jet. Instead of stopping and trying another method, he continued applying torque with a ratchet, damaging the gas jet, breaking the aluminum gas line, and bending the mounting bracket. We immediately contacted Savannah, who consulted with her manager and said Uptown Appliance would take responsibility and make things right. What concerned us even more was that Jose wanted to place the cooktop back into service despite the broken gas line. We refused because of the obvious safety risk. Savannah later told us the replacement parts had arrived, and an appointment was scheduled for June 22. After we rearranged our schedules to be home, the appointment was canceled late that afternoon and moved to June 23. On June 23, technician Anthony, whose business card identified him as a supervisor, arrived with only one replacement part--the gas line. After inspecting the cooktop, he confirmed that the gas jet and mounting bracket were also damaged but had not been ordered, making the repair impossible. He also commented that the seized nut could have simply been cut off, avoiding damage to the gas jet, bracket, and gas line. He photographed the damaged components and said he would have the correct parts ordered. Later that day, we spoke with manager Bobby. Rather than showing empathy, he focused on explaining how much time and effort Uptown Appliance had already invested and discussed business margins. We reminded him that it was their technician who caused the additional damage. Before their repair attempt, our cooktop was still functional aside from requiring manual ignition. Afterward, it was completely unusable. Bobby assured us they would make it right. On July 3, Leah called to say the remaining parts had arrived, and we scheduled another appointment for July 7. When technician Kevin arrived on July 7, he brought a switch that had nothing to do with our repair. At that point, we asked Leah to arrange a meeting with a manager or owner. Instead, she returned with management's decision to refund our deposit and suggested we contact ASI Appliance. ASI informed us they do not stock parts for cooktops over 10 years old and generally do not work on appliances that have already been disassembled by another company. After more than a month of delays and incorrect parts, we were left with a cooktop that was in worse condition than when Uptown Appliance first arrived. Aside from refunding our deposit, the company offered no meaningful resolution, compensation for our lost time, or even a sincere apology. If you have an older appliance, especially one with limited parts availability, ask detailed questions before authorizing repairs. Based on our experience, I recommend proceeding with caution when considering Uptown Appliance.

The 713-665-5821 is disconnected. 713-349-9811 goes to the former owner who sold it years ago and…read moredoes not remember where it is. To top it off, there is no address on the website. There is a webform for contact as if they want to be protected from the public.

I wish I could remember the woman's name that helped me. I have a vintage vacuum that I love…read more Although it can be cumbersome at times, it works better than other vacuum I've tried. Even the expensive ones that I wish I hadn't wasted my money on. I was looking for a part that wasn't being made anymore. I spent weeks searching online and locally, emailing, calling, driving all over Houston and the surrounding areas. All in vain. Someone mentioned this place to me (it was a place I attempted to call but their address/phone number had changed and had not yet been updated online) The woman knew exactly what vacuum and what part I was needing. I had memorized the part number by that point so I was ready to rattle off numbers. She had told me they were doing some "spring cleaning" but she knew she had seen that part around. That was the best answer I had got from anyone so far so I gave her my information She called me weeks and weeks later. She found it. Thank you so much!

In the middle of a COVID-19 mask-making frenzy, my 30+-year-old Kenmore sewing machine bit the…read moredust. Wouldn't stitch. I called about four shops and left messages. A & B Vacuum called me even though it was closed, and I brought the machine in the following weekday. The shopkeeper was polite (even though we were both slightly shouting through the fabric in both our masks) and professional. He said he would call me after they had looked over the machine. He called the following day and told me I needed the unit retimed and retuned (which made sense after 30 years of mostly disuse). It would cost $79.95. When the machine was ready (a little less than a week later), I picked it up. The shopkeeper gave me the ticket and showed me a piece of fabric, under the pressure foot, with perfect stitching. The bill was $79.95 plus tax, as promised. I was pleased from beginning to end with the transaction, the interactions and the quality of work. The place was filled to the brim with sewing machines and vacuums, so they must be doing a lot of work. Yet they managed to turn around my job within a few days.

My Dyson works perfectly again! Turn around was a few days. Would definitely bring back in for…read moreservice if needed.

I bought a brand new rainbow because the salesman said it was superior in cleaning and vacuuming. I…read morepaid over $3000 for the entire package, but I have never one used it and it functioned properly. It is a rip off and they should not be selling this product. It won't vacuum without malfunctioning it won't purify the air without malfunctioning it always has a red light and just stops working. Please don't waste your money on this crap

I use my Rainbow for commercial cleaning and they take a beating almost daily several times a day…read more I've taken it in for maintenance and minor repairs and also parts. The warranty covered the first 2/3 years and now I pay for parts but Paul is amazing at repairing, he really knows his stuff. I stand and watch as he repairs. Each time I have been here, I get exceptional service. Old or new, he can fix them all! I absolutely love my Rainbow vacuum. I have one that's over 20 years old and still works like a charm. My newest one works just as well. Super suction and I love how easily the hose detached to vacuum furniture, drapes and even reach the corners of a room for spiderwebs!

When my Bosch downdraft fan stopped working, I reached out to several repair shops that had been…read morerecommended by Bosch. After careful consideration, I chose to use Mr. Appliance of River Oaks. Greg from Mr. Appliance went the extra mile by requesting a photo of the label on my fan. Given that my fan was of an older model, he wanted to contact Bosch for additional part details. The following day, he informed me that the fan had been discontinued but he had a good idea of what needed to be addressed. Subsequently he scheduled Dannel the technician to visit the next week. Dannel arrived promptly and worked on the fan for nearly an hour. Remarkably, he managed to restore it without requiring any replacement parts and only charged me the diagnostic fee, which turned out to be more affordable than the diagnostic fees quoted by other companies I had previously contacted. I fully endorse Mr. Appliance of River Oaks. Their thorough research before arriving at my doorstep and competence and professionalism set them apart.

Houston location, not sure which one but I would NEVER recommend them at all. On visit two men…read moreinstalled an appliance, left without cleaning up which was not a big deal. This was horrible: on another appointment for a clothing dryer, a younger man "Travis" took the liberty to ignore instructions he was shown and told that the washing machine was covered & taped down with large hand written instructions, not to touch, not to open and remove anything in the washing machine which was full with my female personal laundry in it. He was told if needed something to test the dryer, he was to go a few feet away & knock on the door, and would be given some items to test this dryer. Instead, this stranger, removed the tarp, took out my personal items and put them in the dryer himself, ruining a few items that were not supposed to be dried while at it. Not only did he not have the right to do that, there was no camera in there to see what he possibly dropped, and these appliances were on a dirty garage floor that unfortunuately had critters visiting too often due to a negligant HOA and landlord. Unforgiveable. He should of been fired !