1. M & M SPRINKLERS

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Lubbock, TX

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M & M SPRINKLERS

5.0 (3 reviews)
Closed • 8:00 am - 5:00 pm

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Duncan Heating & Air Conditioning, Inc. & Plumbing

Duncan Heating & Air Conditioning, Inc. & Plumbing

(11 reviews)

Fantastic company and really seems to understand and care for their customers. Had an issue with…read moreour AC on Labor Day. Called Duncan and Steve arrived at my home within an hour. Steve asked a few questions and had identified the issue within 30 minutes. We were presented several option for repair along with pros/cons of each. Ultimately we decided to go with the more expensive repair that would extend the life of the entire system and not just replace the failed component. We will be using Duncan for our AC service and repair work in the future!

This review is specific to Fernando, the drain technician, and doesn't reflect my overall feelings…read moreabout Duncan. I called because the washing machine draining caused a backup in a tub and toilet. Fernando came out, ran a snake, told my wife the septic was backed up, called a friend, told my wife the septic was fine (just keep adding Rid-x), ran the snake from the roof vents, replaced the flange on the toilet and reset it, and left a $589 ticket that says, "Everything is Good". Not even two full days later, the same drains were backing up when the washing machine tried to drain. Fernando didn't even make it to the house before calling to say he told my wife it was a septic problem. Yeah buddy, but you also said it wasn't a septic problem and put in writing that, "Everything is Good", so how am I supposed to know what is really going on? Fernando then told my mother-in-law that he needed to talk to me, but didn't call me directly. He left a ticket with a charge of $180, but said he wasn't going to collect - The office confirmed this was a callback situation when I talked to them, so him writing a ticket was highly unprofessional. Everything about my interaction with Fernando was less than professional, which is really disappointing because I have great experiences when Duncan send out HVAC technicians.

M & M SPRINKLERS - backflowservices - Updated October 2026

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