I highly recommend M&M Shoe Repair! I came in with a very special request for my prosthetic leg; the sole was badly worn down and close to being permanently damaged. Mario spent hours working on it to ensure it was fixed correctly. The result looks great, and he used very high quality materials and glue. He charged a very reasonable price for such a difficult task. I've already gone running 3 times since the repair, and the sole is holding up perfectly. Thank you, Mario! read more

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I have never written a yelp review since I made an account 6 yrs ago, but this place was worthy enough for my first review to save other customers. If you want to WASTE YOUR TIME and MONEY this is the place to go! Few things to describe this business is: UNPROFESSIONAL, INCOMPETENT, ARROGANT, LACK OF PUNCTUALITY, UNORGANIZED, and OVERPRICED. Worst yet, YOU WILL BE PICKING UP YOUR SHOES ACCORDING TO THE OWNER/WORKER'S SCHEDULE EVEN IF IT NOT ON THE PICK UP DATE THAT YOU ARE GIVEN!! So if you also like being told what to do by an employee, and you are the customer, then this is the place to go. A quick side note before writing out the incidents...I went in FOR THE SECOND TIME (07/21/14), and saw a lady needing a leather bag handle repair. As I was waiting and saw Mario (who is the root of all of this) assist the lady, the whole time he acted so arrogant and treated the lady like crap. Don't let his kind voice trick you into leaving your money or anything for repair here. Incident 1: I was suppose to pick my black boots up at 4PM on 07/07/2014, like I was told, for an out of town trip I was going on the next day (07/08/2014). I get there 15 min early to pick them up. I see an "open" sign, but as I attempted to enter the store, the door is locked. I assumed maybe a late lunch break? So I call the repair guy, Mario, to ask what's going on for him to tell me that he "left" the store 20 min. early and that he is on the freeway...FOR WHAT? No explanation and he has the AUDACITY TO TELL ME to, "COME PICK THE SHOES UP THAT NIGHT!" when this place closes at 6PM...It doesn't make any sense!! My friend was going to take me somewhere that night, so I was not going to go out of my way to follow by his rules. He also told me to pick it up by the next morning, but I had to leave for the airport at 6AM! As I tried to leave the parking, a fellow worker next door for a different repair shop asked what had happened. And to my surprise, Mario didn't leave 20min early, but only a few minutes before I got there!!! Only thing that crossed my mind was, could this guy not have waited 10, 15 more minutes for me to pick them up!? The fellow worker I spoke to offered to call him for me, but the response was the same. I went home mad and disappointed. Also the drive to this place from my home is 20 minutes, which may not seem dreadful, but when you consider wasting your gas for this nonsense, it's not worth it. I ended up taking a different set of boots that needed heel replacement to a place in a mall, whom finished the repair in less than an hour! Just a wonderful job and a lifesaver!! It might be a quick repair, but the heels have lasted very well during my trip which requires a lot of walking. If you're in the Walnut or Diamond Bar area needing a quick fix, the place is in Brea mall near SEARS. Much kinder staff and much more affordable/reasonable. I called last minute and the guy told me to "Just bring in your shoes!" in a happy tone. Incident 2 Today, 07/21/14, I returned from my trip and finally went to pick up by boots I had been longing for. This is where the side not comes in before my second dreaded experience comes in. After the lady leaves, I hand my slip telling him that I wanted to pick up my shoes. He asks what they are and I tell him that they are black boots. Mario and his co-worker start searching for it, and he tries to pull down a pair of shoes which turn out to be BLACK PUMPS saying are these it? Can this guy not distinguish between pumps and boots?? As they continue to search, I come to a realization that there are these boxes upon boxes of repaired shoes and bags that you would literally take forever to dig through to find what you are looking for. Hence this place is the most unorganized shoe repair I had probably seen. Finally, Mario tells me that HE DOESN"T HAVE MY BOOTS? WHAT THE!? What does he mean he doesn't have my boots?? ARE YOU KIDDING ME!? He tells me that he TOOK THEM HOME WITH HIM to organize everything. REALLY!? TO ORGANIZE EVERYTHING THAT IS STILL SO UNORGANIZED!? First thing first, I had never come across, or heard of, a shoe repair worker that takes your shoes home!! I have been to multiple other places before before I moved back to Walnut/Diamond Bar area, but every single location HAS THE SHOES AT THEIR STORE AT ALL TIMES!! So of course, Mario tells me to PICK THEM UP AGAIN TOMORROW and that HE WILL HAVE THEM FOR SURE. I could not hold it in any longer, and told him that this is the second time I had wasted a trip coming here. THAT IS A TOTAL OF 40 MINUTES ROUND TRIP TWICE for me!! He told me to forgive him this time, but I attempted to just leave and not give him any excuses or forgiveness. This is just unacceptable, and I literally deserve a refund which I will ask for if he doesn't have my shoes tomorrow, so that I can just use that money to get a new pair of boots instead. 07/22/14 Update: My nice brown heeled shoes that I loved came back all black with lower heels. read more

M & M Shoe Repair - NOT HAPPY! If you want your shoes turned all black, this is the place. Got these shoes for +$70 for it's unique heel color... - Shoe Repair Near Me

I gave Mario 4 pairs of shoes to repair & have gotten 3 pairs of the shoes back as of today. I have called him numerous time on when I can pickup the last pair of my flats & he changes the dates each time I call. I just called him again now & he told me it will be ready this wed when he told me last week it would have been ready by last Friday. He claims that the shoes are at his house & to pick them up tomorrow at 12 noon. I'm not sure how he is going to work on the shoes when he doesn't have them at his shop. His hours are different every day. He has failed to call me to give me status & I have to call each time I'm ready to go pickup. When I do call him, he tells me the shoes are not ready. It's horrible customer service read more

Stay away. It took him 8 weeks to get new soles in these shoes. He kept blaming the shoe manufacturer for not getting him the soles in time. Four different deadlines came and went. As one other reviewer stated, he has boxes of shoes just thrown in there. He is way overpriced. After finally getting my shoes back, they fell apart the second time I wore them. Got to this guy at your own peril. His work is top notch shitty. read more

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Amazing shoe shine on some boots and such a pleasure talking with the owner! Just a very short wait and the boots were done!

My shoes a few years old started to slip, I liked these shoes and wanted to get a non slip sole for them. I went to M&M the man is very professional. He gave me a estimate of $40. I got the shoes back in one day and they looked brand new , he had added a quarter inch in height to the heel and sole and the shoes looked better then new. There was a non skid rubber sole. This man repairs all types of bags, luggage, luggage wheels and shoes. Great job awesome repairs! read more

I found Mario ( repair guy) he was very friendly and knowledgeable with high end brands. That's exactly what I was looking for. He repair a couple of my Chanel vintage wallets( restore color) and the resolve was pretty awesome. I will definitely go back to him again. read more

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The soles of my Nike's came undone. Brought them here for repair and the soles came lose, brought them back for repair and the soles came lose, brought the back for repair and the soles came lose (you're eyes are not playing tricks, I did this 3x). On the forth visit, I asked for a refund. The guy refused before adding, "you know...you're a BIG guy....." Personal insult aside, this place gets a 1 star for not rendering services agreed. read more

M & M Shoe Repair - Refund refused.... - Shoe Repair Near Me

tl;dr - unprofessional, poor quality work Mon, 3/5/18 - Brought boots and Calvin Klein bag in for repair, was told that both would be ready by Wednesday. Mon, 3/12/18 - Went for pick up and was told that he meant items would be ready by Wednes, 3/14. I thought he meant Wednes, 3/7. Simple miscommunication. Mon, 3/19 - Went for pick up around 3pm, door was locked. The open sign was still hanging, and the shop hours displayed indicated they should still be open at that time. Figured maybe something happened. Mon, 3/26 - Went for pick up around 11am and shop wasn't open. Called and spoke to Mario, who said he was running late due to traffic and would be there in 25-35 minutes (the shop is supposed to open at 10am, so that means he was running an hour and a half late). He said he'd call back regarding my items after I gave him my customer number. I never received a call, so I went back only for him to tell me that he didn't have my items because he left them at home. He told me to come back the next day at 10am. Tues, 3/27 - Went for pick up at 10am, and Mario wasn't there as he "promised" he would be (he literally promised he would be there on Tues, 3/27 at 10am). I called and was told he'd be there around 11am. When I went back to the shop at 11:30, he started giving me excuses about how he had to go to Hollywood, there was a lot of traffic, and he had no help. In regards to the quality of work - My boots are cheap Target boots of sentimental value, so I didn't expect them to come back like new, but I specifically asked him to fix the stitching and scuffs in addition to the soles. He fixed the soles and nothing else. Also, the soles feel uneven when I walk around in them. As for my bag, he just covered up the ripped corners with some kind of putty. Otherwise, it looks exactly the same as it did when I gave it to him. At the end of it all, I was so done that I didn't even wanna bother with him anymore, since I knew it would only result in more nonsense. In regards to timing and punctuality - Yelp originally marked this business as closed, but in reality, the store is open whenever the shop owner feels like it. The store hours displayed at the front are to be disregarded. I had to inform Yelp so they could update the page. All in all, this local business just isn't worth the support. read more

M & M Shoe Repair - It looks like he just covered it with a thin, cheap putty. - Shoe Repair Near Me

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Not a happy customer here. My boyfriend dropped off his boots to get them polished & as soon as we got home he tried them on and noticed they were not polished but were only leather lustered. Looks as if something was sprayed on them. If you take a look at the boot, you can see whatever they sprayed on them is peeling off. We won't be going back or recommend this place. read more

M & M Shoe Repair - Requested and paid to get the boots polished, evidently they weren't. - Shoe Repair Near Me

AWESOME!!! Mister shoe repair man (sorry, forgot his name) fixed my Jeffrey Campbell suede shoes from the attack of a monstrous gum that I clumsily stepped on. I was afraid it would never come off and I would have to fork out another $200 to buy another pair. It is a miracle i tell ya. For $18 he was able to shampoo off the gum, spray it with protectant spray, and keep the suede in tact. HAPPY! :D read more

My wife has been coming here for some time and has always had good things to say. It happened that I had a backpack that i've used for everything: travel, hiking, school, and just carrying things to and from. This backpack had the larger style zipper to hold up to more abuse, but for some reason they equipped it with plastic zipper heads. After getting turned down at dry cleaners, tailors, and luggage stores I finally decided to try M&M. Prices were reasonable, timing was quick, and the results are amazing. I paid far less than I would have buying a brand new backpack of this style, and now my beloved bag has a new lease on life. Excellent! read more

I bought some leather boots that were to small to zip up my calves. I needed to get them stretched or repaired. Brought my boots here and loved the service and the work! My boots were done in a couple of hours and you couldn't even tell they were repaired. Recommend this place for shoe repair any time.... read more

Not happy at all. I went in for a simple strap repair in each sandal since the elastic has worn off and ripped. I paid 32$ for two strap repairs which I honestly thought was a lot, but I digress...I was told it would take 1 week. I live and work in Anaheim so I got busy, showed up 3 weeks later and my shoes weren't ready.....okay....mario said come back in a week....I came back a week later, still not ready. At this point I was frustrated...so I wanted my shoes and money back, apparently he didn't have my shoes in the shop, so he said come back tomorrow and he got super defensive and acted like it was my first time coming in to pick them up and totally denied I had come the week before.m. I got busy and I was frustrated so I told him just be real with me on how long it will take I texted and called and he didn't respond. The next day I get a call asking where I am that my shoes are ready...all of a sudden at the thought of loosing money I already paid I became a priority, I couldn't pick up the shoes until a week after that call and when I finally came and picked them up (almost a 6 week deal) he didn't do what he said, he never placed the elastic on the sandals, he took a piece of leather (not even the same color) and stitched the two pieces together, which wasn't what I paid or asked for. Honestly I was over it. I grabbed my shoes and walked out but I've never been so unhappy. I tried my sandals on and that back strap slips, and it slips because there's not elastic holding the back of my heel. I opted to repair these cheap sandals because I like them, but honestly now they're not wearable, I'm out 32$ and wasted my summer waiting for sandals and a promise to a job that wasn't held up. Never coming back. read more

Absolutely fabulous!! My dog chewed through the heel strap of my Jessica Simpson brown leather wedges 4 days before a wedding I needed them for. After I threatened to deport her back to the pound I took them here for repair. He had them done in 3 days for only $25 and they looked really good. My pooch is extremely grateful for his services!! read more

known this guy over 20 years. dependable and great work. use to work at walnut and moved here. cannot go wrong with this guy read more

I have a pair of canvas Vans that was fading in color. I had them repaired for $22. The guy warned me they'd be darker. I said it was ok and they actually came out better. A nice navy color. He did a great job too. read more

Had a bag repaired here - I had to come back 3x because it was never ready when promised, and then the work was sloppy and didn't come close to the quality/appearance of the original parts and construction. read more

Mario is the same guy who had been in the Vons shopping center (next to Donut Tree) for years and recently moved to this new location (it is now part of the Alamo Car Wash Complex). I've been to his shop many times for keys duplication and shoes repair.The price is alway reasonable and job well done within time quoted. read more