If I could give a minus star I would. I have never experienced such unprofessionalism in a company like this. Its a husband and wife company, so first I call the husband to schedule appointment to get an estimate for some chimney repair. Then he asks me to call his wife to schedule the appointment, so I do. I provide her with my problem and information, including contacts. Appointment made for 2 wks out and when the day comes...no show. I call the husband and he tells me his wife didn't have my contact info, so she emailed me, they had a personal issue, but of course I was working as I told her I would be. My fiancé' sat home all day waiting for him to show. Couple more weeks go by, and no contact from them. I had to email them to reschedule. The wife finally gets back to me, tells me to call her, and I end up leaving a message. Couple of days go by, finally she returns my call and another appointment made for 11am on a Saturday. At 11:05 the husband calls saying he's running late, will be here by 12....and finally shows up a little before 1:00pm!! Seriously? Then he didn't even bring the appropriate equipment to get on the roof, wanted to use my ladder. So he attempted to make an assessment about the chimney from inside the attic! It's the mortar on the outside that needs to be addressed! And after all that....NO ESTIMATE!!! He told my fiancé' if I had any questions to call him and if I wanted him to complete the job he'll write up an estimate. Totally using another mason and deleting this number!! read more