I am extremely grateful for the prompt service received during my visit at the store. The staff were very helpful and took care of my needs while at the store. After showing me the diffent products, they then measured and fitted me. Though, I had to leave the items for hemming but the lead time was fairly quick within 2 days of purchase. Mandh will go above and beyond to help their customer(s) no doubt. read more

Great service great quality products you won't be disappointed. This company has a long history in the aviation industry. They know what they're doing. read more

Great folks, great service. Stopped by on a lay over and purchased 2!pants and a jacket. I was attended to immediately. Several options were presented, measurements were taken and they even offered to have my pants hemmed in 20 minutes. I was in and out in 30 minutes and my uniform was delivered to my house before I got done with trip. Awesome experience. read more

Great experience and staff. Very helpful in fitting my uniform. Quick an easy as well! read more

Maria was extremely friendly and helpful today throughout my many wardrobe requests and changes! I bought several items that I hadn't considered prior to stepping in the store. read more

Until recently I've had no serious complaints about M&H. The uniform pieces were not anything fancy, but they were durable, reasonably comfortable, and looked right. This has changed. The pants I used to get have disappeared from the selection, and the equivalent replacement is inferior. The fabric blend is much more polyester and not much wool. They don't wear as well, and are not as comfortable - they feel like plastic, and are cold in winter. The long sleeve shirt still has decent fabric, but the manufacturing quality has gone down. I used to be able to make a set of shirts last a while, but now the interfacing in the cuffs and collars starts permanently wrinkling after a while, even while the rest of the shirt is in good shape. I have to guess they've cut corners by going to fusable interfacing, and the quality is poor. So now I am replacing the shirts much more often than before just for that reason. It's too bad, but I think I will have to use up my current M&H allotment and then try out our other provider, especially for the pants. read more

Awesome. Helped me out with exchanging some shirts that didn't fit. Did a great job. Thanks! read more

I ordered my uniform in July 2018. It is Feb 26, 2019 and still have not received the hat. I have called in to inquire about the uniform hat 3 times. Each time I am given the same answer. "Well, you should have received it by now but call back in 3 weeks if you haven't received it." I do not recommend using this company. Service and quality of the product is atrocious. read more

Nice and efficient job with measuring and suggestion. Lots of folks made it through fast. Appreciate the great service.

Let me get this straight. I order pants correctly, in plenty of time for my next trip, with the correct color, receive them (again, in plenty of time for alterations), open package after a current trip, and the pants are the wrong color. Now, in order to return, I must PURCHASE the shipping label for their error (which I understand since it is mail order). BUT it gets better, customer no-service states they can "try" to RUSH my order but cannot make any guarantee on arrival date....so an alternate source would be nice to find. Sad state of affairs. *UPDATE..... Sent the same review to M&H and have received word that they will be sending me new pants with the correct color code and evidently over night or at least two day shipping. We shall see. If this truly happens I will increase the rating from one star, but they need to empower the CSR on the phone to fix problems immediately, especially those that they themselves created. If I made the error in ordering, then it is my problem, please do not make M&H problems my problems. Everyone understands mistakes happen but the recovery is what customers remember. **UPDATE.... All is right with the world now. A senior customer service representative called after I posted this review and emailed customer service. They stated a new CSR had taken my call and did not understand the issue I WAS having. The senior CSR sprung into action and veraciously attacked the problem. She continued to email me status updates and received the pants today. So, long story short...recovery was good. Thanks. Increased star rating to "4" solely on the basis of the recovery. read more

Excellent new work pants! Tropical Cody black work pants could not be more comfortable! I got them quick and professionally and they were ready to go! LOVE them!! read more

Rob at the M&H shop was awesome! He was knowledgeable and very kind! I came in with a large group of new hires and he handled us all professionally and expeditiously. read more

Rob is a superior employee! He accommodated me went out of his way to make sure I had what I needed in shirts and other accessories. Seamless transaction! read more

Worst quality fabric and construction. Terrible fit and design. Their tailor "fitted" and "altered" my uniform and it still looks like a horrible garb fit for some slapstick comedian from the black and white era of cinema...say, Groucho Marx. I've owned this for less than two years and it is already falling apart. I did contact the company and they did they would replace the uniform for one of equal quality. Perfect. read more

Great assistance from the employees here. Took their time and had lots of patience to explain the different options available. read more

Worst customer services ever. Extremely rude lady who's only concern was covering her rear end. When working with professionals, be professional. Shame on your customer service for taking someone's money and then letting them twist in the wind. Never again will I ever M&H uniforms. UPDATE: Shortly after posting this review, a nice woman from M&H contacted me and helped me out. She was kind, caring and rectified the issue mediately. She made it right and I will continue to support M&H. Thanks for your help. read more

Good selection of uniform pieces. Love, Love, LOVE my Zachary coat ! Re: Customer Service...Ashely and Olivia are the best.

M & H is owned by a great family and they take care of all their staff. During my short time working in the warehouse, I enjoyed my time there. The customer service and warehouse staff are hard working and I was pleased to work along side them. read more

I was really surprised at the amount of negativity posted about M&H. I had nothing but a positive experience with this company. The customer service representative went above and beyond to make sure I was taken care of. When I have called and left a msg ... I received a prompt call back within a day. For me that wasn't a problem. I know they are busy... but the fact that they made sure to make contact with me, says volumes about their customer service. I have spoken to different people and everyone i have encountered has had the same positive outlook. I totally appreciated their insight on sizing and practicality for what I needed. read more

I had a great experience with M&H Uniforms and strongly recommend you give them a try. Wonderful service and very pleasant people. They are busy, but very nice to work with. read more

I recently got fitted for uniforms with my new airline. Laurel helped me and was very nice and informative. I had lots of questions regarding different fits and styles, and she was very helpful and kind even while I changed my mind a few times about which style I wanted. Overall a wonderful experience. I really like the cut of the women's pilot pants and I appreciate that they have the stretchy version now. Amy was also very helpful, and all the staff at the fittings were super sweet. Thank you for making it a pleasant experience! read more

Very friendly attentive service. Through work I got 2 pairs of pants. The waist was too big. I took them in to exchange or be tailored and to get two more pairs. Tried a different size and it was too small. Which bear am I? We decided it was best to tailor the bigger pairs. He grabbed two new ones and recommended I try them, just to see how they fit. They were perfect, without tailoring. They took my two old pairs and exchanged them for two new pairs and hemmed all four in 15' while I got a sandwich across the street. I walked out a very happy customer. Thanks! read more

Beyond horrid!!! My company REQUIRES us to them or else no one would. Shoddy workmanship. The fabric is so light, that you can see through it. The size inconsistency is probably the most aggravating because they charge a return fee. They should be ashamed of themselves. I hate you. read more

I only write reviews for exceptional service or absolutely terrible service. The company is extremely unorganized and makes returns a nightmare. I gave 2 stars because their customer service is somewhat helpful (thanks Melissa and Marty). It took me 3 months to get a refund back from them after I returned my uniforms after they sent me more than what I ordered and CHARGED me more than what I ordered. I paid by credit card, and they said they had no record of it, so then I had to dig through my records and send them a charge receipt from my credit card company. They continued to issue my returns to my company's payroll department, even after I told them I didn't pay that way. They sent me the wrong size hat and the troubles continued when I later had to return the rest of my uniform after getting hired elsewhere. Out of the 3 refunds I requested and sent things back for, I had to call each time at least twice to get it refunded to me. I'm not saying they wouldn't have submitted the refund if I hadn't called, but it's not clear that that wasn't the case either. read more

I have been purchasing uniforms from these guys for 15 years. It's awesome to be able to come try items on before ordering. Jennifer and the staff will make sure you get fitted right and that you get everything you need and want. It's great to stop in and put faces with the names you see in emails! read more

Went here for almost 10years. Tailored maybe over 80+ business suits and a slew of dress shirts, pants, etc. First 8 years service and staff was superb. But the last year and a half, place has gone downhill. Most recent occurrence is when I arrived at 4:03PM. Bare in mind place closes at 5PM. However, they all get ready to leave and close up by 4pm, so if you get there at 4 or a minute after FORGET it and the service. Poor attitude, with workers anxious to leave an hour early. Don't come here. Better treatment & friendly service at J's Cleaners & Tailoring down the street. read more

Do not order from this place. I have had years (10) dealing with this place. ZERO customer service and quality is sub par. Seek other options. I would give zero stars if I could. read more

My company has used this company for years. It has never gotten better. Service it still slow. Some persons at my company have waited months for orders to show up. Sizing is inconsistent. All out items are made in China. Our white shirts have showed up pink in the the clear package. They still shipped them anyway. I don't bother with returns it's not worth my time or hassle. Nothing changes. read more

I had to return a couple of shirts and was wondering if I would be able to find a size that would fit. When I contacted customer service I wasn't expecting much but they really came through for me. It's not normal for customer service to make more than one attempt to make things right but they kept trying until they found something that fit me. Thank you! read more

J.O(Don't know if I'm allowed to use her full name). is absolutely the best thing that ever happened to this establishment. My uniform shirts arrived and required an exchange. She diligently kept up on my order even though it was a supply issue. Recently I had to order again. I am 1 of over 200 employees that is ordering uniforms but she has taken the time to assist me with all my questions and followed up..She truly is the utmost professional courteous customer service rep I have ever the dealt with..Thank you J.O.... read more

I went to the new location in Burlingame and was met by the kindest customer service that I have ever encountered in M&H..! Ms. Jennifer Paredes was Amazing and so accommodating...! Sung Cho American Airlines Pilot read more

Excellent customer service. They answer the phone and return calls. Gabby was particularly helpful when I needed an item right away. Thanks!

5 and great customer services by Olivia and Maribel. Would recommend M&H uniforms for all your needs!

Excellent customer service. Compassion for individual needs. Works within the time frame I need and getting the order right. Works well within my budget. Embroidery stitching is impeccable. Quality outstanding. I highly recommend. read more

Do not buy uniform pants from M & H. They are overpriced, uncomfortable, hot, and itchy. You can get Haggar Cool Pro 18s for half the price and a million times more comfort and quality. M & H refuses to take a return on my low quality pants even for store credit. Waste of $60. read more

The customer service is good but ultimately, their products are poorly cut and require massive alterations to fit properly.

My company requires us to make a minimum uniform purchase of over $400 from this sh!t company. For that I received 2 crappy pilot shirts, two pairs of extremely undersized yet baggy pants, a jacket with sleeves over an inch too long, a generic black tie, and no hat (back ordered). Everything made in China. This is nothing short of extortion. Someone please burn this place down. read more

Great service and quality of product. I've ordered multiple times from M&H and like the growing selection of styles and fabrics. And they have always provided great communication and service. I would also recommend M&H for custom embroidery projects as they have provided high quality service for custom hats and shirts. They supplied embroidered samples on swatches for review and approval and were able to turn around in short order. read more

Our company selected M&H for our uniform provider a couple years ago. I can't say enough nice things about the customer service they provide. All the calls I have made have been promptly answered and helpful. I had visited their fitting room several times as well to try different sizes and fabric options. On every occasion, they have taken the time to listen to my concerns and make sure I leave with a well fitting uniform (they have hemmed pants while I waited). They have also helped with tailoring more challenging pieces such as my blazer. I definitely want to express my thanks to Jennifer P and Jesse for their help!! read more

I've been coming here for several years now and they do a fantastic job with my altering needs. I've had dresses, pants and tops altered to perfection. I even had them mend my handbag. Check em' out, they are the best in San Mateo!! read more