Great experience, honest and true all the way through. Highly recommend & Will definitely be back!read more

This by far was the worst experience I have ever had with an auto repair and I still don't have my…read morecar. They have had my car for over 7 1/2 weeks, we paid two weeks ago when the owner said the car was done, but it wasn't - now it has been two more weeks and we still don't have a car. I am beyond done with this company - please don't take your car here.

What I loved: -…read moreExtremely friendly service from my advisor. - Clear, upfront pricing shared with an explanation and photographs by the technician. - Easy to reach location in Castle Rock. A couple of concerning points: - Progress status. While I loved receiving a text message with details from the technician and then an email with estimated costs, once I approved the work (love that BTW), I had to call multiple times to find out when my car would be ready for pickup. Why this was an issue for me is CBA is not open on the weekends, so not knowing if u would have a car less than 1 hour before closing on Friday (6PM) was concerning. - The parking lot is TIGHT and it was hard to turn around to find an available spot due to how the lot is configured. Would I return? - 100% yes. Now I know how CBA works, I can better set my personal expectations that I will not have a car for the entire day after drop off (I dropped off at 9AM). Not a huge concern - just understanding the playbook. I do recommend CBA for car repairs. Were they pricey? I say yes, but no more than other places I've been to in Castle Rock. Plus, I love that they provided upfront costs in their message and that I was easily able to approve or deny.

My Tesla wiper fluid froze up they fixed it quickly while my family waited comfortably in the…read morelobby. When I went to pay they said don't worry about! I was from out of state and was about to drive into mountains and they saved our family trip!

Went in to get my 79 jeep cj5 checked out. They got me in on a walk in quickly, looked it over and…read moresent me a comprehensive digital review of all the leaks of my car with photos and explanations attached, then were not pushy at all about getting the work done right then.

I give them 2 stars because the oil change was good. Other than that nope. NONE of the employees I…read moreworked with are employed there anymore. They told me if I got x, y and z my car would be fixed. No more noise from the back end. Didn't even notice I got a battery $427, and instead of just 2 brake pads I now had 2 new rotors as well (originals fine) extra $235, an alignment at $130. When it started making the exact same noise I went back. Was told it's cold so wait till summer and for parts to break in. Went again same answer. NO record of discussions. Last time manager said They discounted the bill so it's like I never paid for the extras? I paid thousands for fix something that wasn't fixed. He blew me off. Then tells me oh it is actually this that's wrong not really what you paid to fix. Showed me on a paper in a notes area where other fixes were discussed when it absolutely wasn't. The main person I dealt with was fired. No tmi, had a good convo about life events I was going through that had affected my brain. In any case, $3000 some odd later, the manager blew me off. Wouldn't listen. No proof bc all employees were fired since then. They didn't document anything discussed at any appointment. Just what they "should be " for the businesses wallet. Literally said he has a business to run and doesn't have time for this and walked away! He was demeaning, condescending, rude, unprofessional, and what those employees did was reckless and he treated me as though he knew better because I'm just a woman. I'm not kidding, I felt like I was thrown back in the 1950s.. I wanted my money back to go elsewhere to get it fixed properly or they fix it properly for free. Nope. He laughed. His way was the truth. What's on paper. Truth. Undocumented truth, doesn't exist so it never happened. That's it. I signed not even seeing this extra stuff. I was under duress due to what I cannot mention here. Whatever you do, if you need any big repairs, don't go here. There are a lot more reviews like mine elsewhere. If you want a basic oil change, you're fine. Update: I forgot to add that that new battery got? It died last night and had to get a jumpstart in a parking lot at 9 o'clock at night. Other batters last me at LEAST 5-6 years, this one just a little over a year! Now I'm nervous to go out and I'm too scared to go back to the business. I can't afford to take it somewhere else to have it tested, and God forbid replaced.

Really great company. Nice ethical mechanic. Highly recommend. He was prompt, clean and honest all…read morethings that I look for in a mechanic. Oh and his prices can't be beat. Great find.

Never returned my call for help. Not sure what their business model might be, but returning calls…read moremay be an important step.

My SUV had a dashboard light that came on so I took in to EXCEL. They performed an extensive…read moreinspection and came up with the contributing causes. When they contacted me to share the results they went in-depth to explain the causes and proposed resolutions in a way that I totally understood. They did the repairs and got my SUV back to me very quickly. Taking my SUV out for a ride I found their work to be excellent as the performance of my SUV was as if it were brand new and right off the showroom floor. If you ever need any work done on your vehicle I HIGHLY RECOMMEND you give EXCEL DIESEL and SUV the opportunity to make your vehicle right.

We had a small job done on our 2018 super duty. No complaints, and my only recommendation is that…read moresome of the guys grow mustaches. That place is mustache-deficient.

I was worried when my hometown mechanic retired, that I wouldn't be able to find honest mechanic to…read morework on my car. These guys are wonderful. First, they don't talk to you like your a woman and don't know anything, which, of course, I love. They will show you all the things they can do, the items that absolutely need to be done, with no high pressure sales and reasonable prices. Plus they gave me some tips to help in the future.

Warranty work + oil change on my SUV. This store is amazing! The level of service, kindness and…read morecleanliness is amazing! 10/10 would recommend! They have a great shuttle service and Caleb is so helpful!

I went to Kevin and team for the first time seeking a second opinion feeling "over sold" by my…read moreregular shop.. I'm glad I did because Double D diagnosed the problem honestly and saved me a lot of money.. I highly recommend them..

This shop has lied to me, and damaged tires while charging double the cost for a seasonal tire…read morechange. Do not do business with this shop. In Oct 2024 I was told that my break pads were less than 4mm and needed to be replaced. This didn't make sense to me since DD had replaced my break pads in April 2024. I looked at the pads and they were still almost new as I expected. Double D LIED to me. They also damaged my tires so badly when they removed them that those tires could not be used again. Avoid this lying business and save yourself money.

Excellent service. Very professional and courteous…read more I was told how much my job would cost up front and how much time would be needed to get job done. I will continue visiting Franklynn in the future and forget about taking my Jaguar to the dealership for work.( too expensive) . Thanks everyone at Franklynn automotive.

Went here to get suspension work done on my Tesla. Overall the vibe was friendly and the mechanic…read morethey had look at my car seemed to be top notch. He was the reason I wanted to get the suspension serviced here as his explanation of what I needed done showed his mastery of his craft. However after taking the car to Tesla to get a 2nd opinion I discovered that this shop (not the tech) was trying to charge me literally a 200% markup on the parts to do the repair. Crazy right!!! The genuine Tesla parts for the repair were $209 and these guys quoted those same parts out to $614 (I sent him the estimate from Tesla with the exact cost of the parts). Unfortunately for me Tesla wouldn't work on the car because of an aftermarket body kit the previous owner had installed. I really liked the mechanic at this shop, so I went back to this shop with the intention to move forward even though their cost was literally 56% more ($1,635 vs $2,555) then Tesla for the same work (because of the price gouging on the parts). Then when I asked about it before my approval to move forward the manager got snarky and said how would you expect us to stay in business if we don't markup the parts. I said and I quote "I get a markup on the parts and your high hourly rate for the labor on the work but not a 200% markup on the parts." The guy gave an excuse about the software they use but was unwilling to budge on the price gouging. I literally said why don't you let me buy the parts directly from Tesla and you can still mark them up 25% and he still said no. I was completely professional throughout the conversation, but obviously would not pay a 200% markup on parts on top of the already top of market labor they charge. After the conversation he texted me back and we agreed to not move forward. I only leave this review to warn others. It's a bad business practice to over charge people like that and so I just wanted to give people my story warning them to watch out and be careful before doing any work here. Update: this slime ball's disclosure of all the information I gave his manager, Steve, in good faith is abhorrent. Everything he mentioned on the car was told to them right up front as I told it to the manager, Steve, in person and this clown is repeating word for word what I told his manager. I was cool with this at first but this guy is a complete scum bag now using my own words and lying about it. Anyways besides being a scum bag, no effort at all was made regarding the parts and this shops 200% markup. I literally told the guy running the shop I would buy the parts myself and let them mark it up 25% and still the answer was a quick no. Everything I said was honest and accurate and don't appreciate this guy claiming transparency when his long shpeel was essentially just a my own words complaining about the car I bought and his shops poor excuse for price gauging. They could have done the job without gauging me on the price given I had the option to buy the parts myself. Not cool at all the response from this guy and his piss poor excuse for attempting to rip me off.

We have been long time patrons of Smoky Hill Auto. Our daughter's Honda Accord check engine light…read morecame on so we took it to SHA. We were sending her out of state to college so needed the reassurance that the car would be reliable and safe. When we heard the business was under new ownership, we weren't sure what to expect. I was incredibly impressed by the expertise and troubleshooting diligence exhibited by Kermit and the team at SHA. As a female, I usually hate speaking with auto shops because you either get dismissed or talked down to. Quite the contrary! Kermit walked me through the issue, was transparent along the way, showed me photos to review the work that had been done, and exhibited excellent customer service. Their pricing was fair, the car is fixed and I feel relieved that my daughter's car is back on the road. 10 out of 10 recommend.

I have been looking for new trusted mechanic for some time, and a friend recommended Smoky Hill…read moreAuto Highly...After speaking with him and his experience, I did some research and found great reviews on both the Business, and the Owners and Staff. As a result, I stopped by one day and spoke with Phil the Service Manager to my great liking, so I made a service appointment. Today I had that service, and my research had become reality as I experienced Great Service, Honesty, Friendly staff, including the Owners, and am proud to say I am a New Customer for Life! I have never been more happy with an Auto Service Provider than I am with my experience with Smoky Hill Auto. Highly Recommended!! I was even quoted a great price on New Tires that is better than a quote from a place I had dealt with many times over the years. If you are thinking you need a new Auto Service, Look No Further! Stop by and see for yourself!

I love these guys! I brought my car in for routine maintenance. Yes the time in your life when the…read moreMaintenance light pops on and one begins to work on their reasons why one does not need to fix the whatever new thing shops find need to be "fixed." I knew nothing of this place but a friend recommended me to take my car here. Honestly, I was a bit uneasy since there are no windows to see the car being worked on. However, Marty, the Service Director took me back to see my car and address a few minor issues. Which were answered and taken care of. Oh and get this...At No Charge. Yes that is not a misprint. I walked out with a bill less than $60 and full detail of what my car will need In The Future and why. I can describe this place with three words...Honesty, Transparency and Service. I loved my experience so much I payed it forward and shared the name with a friend of mine. Who had a car twice as old as mine and also walked out of "Routine Maintenance" with similar experience. It's such a comfort to know I have a guy in the Auto repair world.

I have taken 2 cars there thought I would give this new shop a opportunity. I wish I would have…read morefound them sooner! I had my car at dealership for recall repair the dealership said I needed 3 different fluids changed because they were dirty. Called around and they told me they prefer to check the fluids first to make sure they do need to be replaced. Only 1 of the 3 fluids needed changing saving me money! The second time I had to have my car towed because I had very bad oil leak smoke coming from the engine. They found it sent me what they found by text link. I have never had a shop do that! Before I could read all of what they found they called me to go over it all. I will be back!