It took me a while to write this because I genuinely hoped the company would make things right, but…read moreunfortunately they never did.
I hired this cleaning company for my EMPTY rental property, which was already mostly clean. The job mainly involved wiping things down, cleaning two bathrooms, and handling a few additional tasks. I also told them ahead of time that I might add a few items to the list while the cleaner was there, and they assured me that was fine since the cleaner was paid hourly.
For context, they charge $56 per hour, which is already a very high rate. After paying nearly $500 total, I expected a thorough and professional job.
The cleaner did an okay job in some areas, and because I didn't want to micromanage her, I mostly left her alone to work. I also specifically told her that two bathrooms were being remodeled and did not need to be cleaned. Later, however, she reportedly told the company that she had cleaned one of those bathrooms anyway, which was simply not true.
After she finished, we locked up the property and returned a few days later to paint and prepare it for move-in. That's when I started noticing multiple things that had not been cleaned at all. For example, I asked for the closet doors and shelves to be wiped down, and they clearly were not. Considering she spent 8 hours there, I honestly began wondering what was completed during that time. Wiping down empty closet doors and shelves takes very little time.
At that point I was overwhelmed trying to finish painting and get the property move-in ready, so although I wanted to document everything immediately, I simply didn't have the time to stop and take photos of every issue as I found it. My aunt also noticed heavy dirt still left in the toilets, despite the extensive amount paid for cleaning services.
Once the new tenants moved in, I contacted the company to explain the situation. Their response was essentially that too much time had passed and that their cleaner claimed I had approved the work. I requested either a partial refund or for another cleaner to come fix the issues. They asked me to send photos and said they would send someone out, so I did -- and then I never heard back.
About a week later, after my tenants sent me additional photos showing more things that had been missed, I reached out again. I explained that if they would not offer a partial refund or resolve the issue, I would leave an honest review about my experience. Instead of addressing the concerns professionally, I was told that "the cleaner said everything was cleaned" and that the fact I mentioned leaving a review "said a lot" about me.
That response was extremely frustrating. I'm simply sharing what happened. I don't lie, and I'm not trying to get free money from anyone. I paid for a professional cleaning service and did not receive the level of service I paid for.
When I later sent additional photos from my tenants, the company focused only on one picture involving the washing machine, stating they do not clean washing machines, while completely ignoring the other issues shown in the photos.
So I'm sharing my experience to let others know what happened. Maybe others have had better experiences, but mine was disappointing from start to finish. If you choose to hire this company, I strongly recommend thoroughly checking the work before the cleaner leaves and taking photos immediately, because in my experience the cleaner was not honest about what was completed.
To make matters worse, this situation also made me look dishonest in front of my new tenants after I had assured them the property had been professionally cleaned.
I'll be posting photos so others can judge the quality of the work for themselves. Mind you these are only the ones we took or the tenants sent. There was much more that we didn't document.
