I hired M&D Concret to replace my front porch. We started out well. They came out, removed the handrail, detached the awning supports, broke up the old porch, and poured the new one. The entire time, they stayed in contact with me, and even texted me pictures of the progress to make sure I was satisfied. I was feeling good about my choice to use them. While the porch turned out ok, when it came to getting them to come back out to re-attach my handrail & awning supports, the tide turned. Initially I was told my handrail was still in good shape, so I would just need to get new base mounting brackets. They took the rail with them to size the brackets. The porch was completed in mid-April. After contacting them numerous times & then having to involve the party that recommended them to me, they finally came out on July 6th. In conversations in June, now I was being told no, they wouldn't re-install my original handrail, but if I purchased a new one, they'd be happy to put that in. I began to suspect they threw mine away, because that was just an odd statement to make. I said that I'd prefer my original one. Well when they contacted me to let me know they were on their way on the 6th, they said they had bought me a new one for my trouble. (Kind of confirmed my suspicion that my handrail was a goner) But cool of them to do that, right? Nope. They showed up with only a center panel, but no end posts to mount it to. They said didn't know they needed posts.....? Then they proceeded to tell me to go pick up the posts myself. I asked if they would least re-attach the awning supports while they were there. Sure, as long as I had the right concrete drill bit for them to use because they don't have one. Of course I didn't. So they said when I went to get the posts (and get complete instructions for them on how to install the handrail), I should just pick up the drill bit for them, and they'd be back on Monday to finish up the job. They didn't show or call. I'll be finding a handyman now to finish their job up for them because obviously they aren't concerned with getting things wrapped up for me, and I'm just tired of dealing with them at this point. How disappointing to start so well and end so badly. My advice would be that if you go with M&D, hold back a few bucks on paying the final balance until your job is COMPLETE and avoid all the headache I had in trying to get them to finish the work they promised.I wish I had. And now I'm off to look for a handyman..... read more