This is hands down the best UPS Store in the area!…read more The staff is always extremely friendly and willing to help no matter how big or small my request may be. I recently signed up for a personal mailbox and the process was smooth and easy! Chloe walked me through the process and even entertained my request for a specific box number. While my initial preference wasn't available, we worked together to choose a box that worked perfectly for me. I don't get a lot of mail but when I do, I feel myself excited to go into the store and say hi to everyone. They're great people providing a great service to our great community!

I cannot thank Whitlee enough for her amazing customer service. She patiently waited for me ( who…read morestruggles with technology) to print a label for my package. She treated me with such kindness. There was another female employee (I did not get her name) helping another lady probably my age, who struggled a little. She also had great customer service. I know it can't be easy dealing with older people who struggle with technology especially when it's busy. Thank you ladies for all your help.

It's been awhile since I've been to this UPS store but went out of my way today to come here as it…read morealways had great service. Today, I was very surprised the horrible attitude of a younger / teen female long brown hair (tall). I had printed the return packing slip for one package and she handed it back immediately like I was stupid. No offer to suggest I look online for the URL which I have. I said I would come back. She simply says "0k" with a tone again of complete arrogance. Never again! The UPS store in Portland btw is fabulous!

Simple. Easy. Fast and friendly. What more can you ask for in a world lacking service and attention…read moreto detail. These folks are spot-on and attentive. I call that a great value and excellent Customer service.

Stopped here to get a document notarized. Service was quick and friendly! Ample parking in the lot…read morein front. They also offer shipping options and supplies, as well as moving boxes.

Don't go here. Staff is untrained. Continues to make mistakes…read more Multiple messed up packages and insurance amounts. Inconsistent service. Lack of commitment to correcting the issues. Go somewhere else

This store treats customers differently .Caucasian customers are greeted with a smile and welcome…read moreto FedEx.Black customers are not.When I approached the counter and began speaking the lady cut me off and refused to listen assuming she knew the answer.I attempted to confirm another question she cut me off again.I said something about how she rudely interrupted me. I left to get my phone cord to use self service upon return I was told here is you print job.I asked for the cost she said no charge since you feel I was rude... Really? I have been to this store before while visiting Nashville and thought it was a isolated incident but this is the second and last time going to this store.The two older ladies in the morning need customer service training ASAP.Not sure if management reviews Yelp but I will also email the corporate office.

This location is really hit or miss. Sometimes you go in and you get treated well and get…read moreoutstanding service. Then other days you go in there and it's horrible. Like they say here in Nashville "it's chicken or it's feathers". The problem here is that it is feathers far too often! The UPS store is no better and the post office in the area is far, far, far, worse! So.........

These guys are the absolute best. Every time I bring in something to send they help get everything…read moreproper and fix packaging issues. I'm in and out quickly and have never once had any issues. My goto for sending packages.

I can't say enough good things about pony mailbox mainly because of the employees. They are all…read morethe most in all areas, most helpful, most courteous, best attitudes - just really great people. I've never had a negative experience there. All the employees are a treasure and a huge part of the success of this business.

Last year (2025) I decided it was time to start searching for a place for my widowed dad of 94 yrs…read moreold. I started looking at several Independent Senior Living communities since he is still VERY independent! Still drives & still cuts hair as a barber! No meds!! Anyway several of the places I visited mentioned I should reach out to Patriot Angels since he's a Korean War Vet. From the first call to 3-4 months later, EVERY SINGLE person I talked to were FANTASTIC!! Yes, they charge for submitting an application because it is A LOT of paperwork and basically they go up to bat for you with the VA. I admit I was nervous & the wait was long but it was worth it!! My dad got approved because he was a vet during a war time era and wow! What a blessing!! We sold his home & found a great place for him that offers a good size apt with a full kitchen, 3 meals a day in their dining room, a mini gym, pool, theatre, library & more!! He is LOVING LIFE meeting lots of new friends too! THANK YOU PATRIOT ANGELS!!!

They do not disclose that if Medicaid is brought in, the patient is only entitled to $90 and it's…read moresales practices are unethical in my opinion. I have had conversations with them over the past couple of years and this was never mentioned. NEVER would I have giving them $1200 had I known. The outcome was quite different for the bill of goods I was sold. The outcome that was explained to me was they would work with the VA to get the full benefit minus a $200 fee per month. That would be $1500 a month towards her care. Now it's $90. They have their legal ways of getting around this I'm sure. I would like to here from others who may feel the same way and would consider a class action suit for unethical sales practices and lack of disclosure. This can be done through the BBB.

I had a fragile 120 year old antique porcelain Imari 14" bowl that I needed to send to an eBay…read morebuyer in Alabama. Crystal double boxed it for me and it was delivered perfectl. The buyer was very impressed with the packaging and I told her it wasn't me who did it. Crystal was amazing, friendly, professional and her attention to detail was amazing. It's my go to place for sending large packages at an affordable price. Thank you Crystal!

Amazing customer service!!! I stopped in this store for the first time since relocating to the…read morearea and discovered a hidden gem. My apologies for not acquiring the names of the two employees working, but they were so friendly, helpful & courteous in helping me print a small document. Besides the helpful environment, the location is also great and I will def be visiting this store again for future needs. Thank you for being real and being there for your customers!

This UPS Store is situated in small plaza alongside a Quiznos, a Thai spot and a couple local…read morebusinesses. The location is your standard UPS pickup and drop-off location. Most of my visits are for Amazon returns, which never take more than a moment or two to process. Service is hit or miss, never bad, but not always the most pleasant. They are helpful and for the most part friendly. Parking can be a bit tough as the spaces in front of the store front are limited, and the entry to the main road it mere feet from the front door, making for a tough time when people are whipping in and out. Overall, a go-to UPS store for me.

The lady Barbara is a very nasty employee . Older Caucasian lady with a bob hair cut . She talks to…read morepeople as if they're children and in this case I believe it's African Americans . She has no customer service skills nor etiquette whatsoever . I was returning a package 3 to be exact and was trying to assist her with moving the items on the counter so that I can place my other items on the counter. She blurts out stop messing me up just leave them alone . Take in mind we waited in line for about ten minutes while she assisted a gentleman (Caucasian) who had no clue what he was doing however she was so nice and cordial. This was the second time Shes been rude like that because the first time I experienced Barbara's rudeness i was having a similar situation pulling up information on my phone and she told me to move to the side because I was holding the line up . She needs to be fired! This is the Goodlettsville, tn conference drive location. VERY NASY ATTITUSE AND SHE DOESNT APOLOGIZE FOR HER RUDENESS. As I was leaving out of the store , a customer standing in line mentioned that she eas rude to her un the past as well. She needs to be terminated or this will be a discrimination complaint and possible action against the store

Pony mailbox is always so helpful and a great value compared to other chain establishments! I…read moreroutinely use shopping or printing services for work and they've pulled through with my needs on time.

So awesome. After giving up on two different UPS Stores, we landed here and boy are we glad. Super…read moreefficient, competent, professional, fast, pleasant. Pony will be my go-to place from now on. Thanks, Guys!