I would have given this place a 5 star review. The only reason why I'm even giving them a 4 is…read morebecause of George. He went above and beyond to make sure that I was going to be safe driving my car since my windshield wipers weren't working. As he was testing the wiper fuse, this very young looking employee totally ruined my day by telling George and I quote "I've never seen someone test fuses and we usually don't do that, for future reference". Then he casually walks away. George did test my fuse and sure enough it was blown. I would have purchased fuses from the store but I didn't want to see that very rude worker. The only reason why I would go back is because of the service I received. Outstanding customer service George!

Love this place. You can get in and out in no time. Better yet, unlike AutoZone they have the…read morecorrect part listings for a 2013 RAV 4.

Seriously, I have purchased a ton of auto parts over the years, and was tired of running around to…read morefind this and thats, this place has what you need 99% of the time with good prices, and super quick shipping etc. Try these guys first, you won't be sorry!

Elliot G., the sales manager, was absolutely superb. His level of customer service felt like VIP…read moreconcierge treatment--on par with Walt Disney World. He was incredibly patient and explained everything as a true subject-matter expert, helping me fully understand the details without ever making me feel uncomfortable or uninformed. As a woman who doesn't know much about cars, I genuinely appreciated how respectful, clear, and empowering he was throughout the entire process.

If I could give them zero. It would be negative 100…read more This auto one employs the most sketchy individuals. Seriously. It's also not well kept, cleaned, and smells like homeless people. I purchased oil from this location and while I walked out, I beeped. I turned back around IMMEDIATELY! Because I don't need to get accused of ANYTHING! When I came back in the store, the cashier that rang me up, told me not to worry about it. So I put the oil in my car in the parking lot, noticed I needed more so I went back inside. As I walked in, I beeped. Mind you, I had on sweats, a sweater, and my wallet IN MY HAND VISIBLE! I go grab the oil and start walking to the front, I see an employee fast walking towards me and then she tells me I have to leave the store I said why she said "Because you're beeping and we don't know why"....that was the dumbest sh*t I ever heard! lol!! "You're beeping and we don't know why" so you kick me out of the store? Even though you're watching my every move. I'm not walking around the store. I go straight to what I need and check out. But they were so discriminatory that they just kicked me out! I was beeping because my very expensive wallet that came with the certificate of authenticity inside, also had one of those little thin plastic alarms inside. Which was what made me beep. But they didn't care, I was a black woman beeping, that's all that mattered....lol and that's why those employees will forever work at places like auto zone and arco.

Great service. I would go again for the service and assistance I got. I also that it was nice that…read morethere was a female worker instead of all men.

Worst customer service I've ever seen from a auto store went in for a simple exchange and dude was…read moreacting like he was fbi working at the counter instead of doing his actually job. And if your having a good day DO NOT COME HERE! His names Charles TURN AROUND AND LEAVE!! Went to a different store location super simple swap. Never going to this one again

Drive to lacey to return a part? Why? Car broke down in lacy and i fixed it didnt know i had to…read morereturn to my original store since ive been doing this for 10 years... waste will be reported..

Good new store. It opened in the summer of 2016 after a record-quick construction. They demolished…read morea residential home and used car lot, broke ground, and opened the store in only 1 month. I like this location because it's not crowded yet (quick checkout) and they have a large showroom. Other O'reallys tend to not stock parts for certain models but this location has everything I needed so far, I guess until they finish statistical analysis from the 1st year. I usually park on the Dollar side because it has a traffic light to 99th Street, making it easy to get in&out across Pacific Av and away from urban decay. On another subject, it's sad to see Yelp going myspace :-( It's hard to justify spending an hour trying to log in through endless picture puzzles. I'm gonna miss this website.

Outstanding customer service! They went above and beyond fixing my truck camper. Didn't need an…read moreappointment and turn around time was very fast.

I called Canopy World on Pacific Ave looking for parts, they had what I needed used, but that's ok,…read morethe parts I lost were used too! They checked to make sure it was the correct part and gave me the parts for free!

I always have the worst experience with auto part stores, so when I have to go and get something…read morefor my vehicle I dred going in to get what I need because after letting them know they have no interest on taking 2 minutes to explain to me what it is I'm buying for my car it's like I'm ruining their day, me being a single mother I take my son's safety very seriously!!!! It has been about 4 or so years since I had the worst experience at this store, so 1 even I needed coolant & oil an stopped in this older gentleman greeted me and asked how he could assist me I told him what I needed and he immediately got everything while discussing why I needed it, it was a relief to finally find someone that didn't make me feel like I was bothering them or was trying to rush me out the door I'm pretty sure his name was Dale it was during the evening so I would advise anyone who needs advice I would strongly recommend him,

I initially called and asked them if they could test my battery. They said yes, so I went to get it…read moretested. When I got there they said they couldn't test it bc the battery was inside the car. I told them over the phone that my battery was inside and they said it was not a problem. So, now I'm stuck outside bc my car won't start without a jump and they also couldn't lend me equipment to jump it. I had the cables just needed a booster. Complete waste of time.

This is an update to the review that I left about 2 months ago. I was contacted by someone claiming…read moreto be the manager of the location named Jason. In this contact which I have attached screenshots below He has claimed that I was"touched by an uncle" and "use drugs daily" as well as being rude and saying other disgusting things, because he did not like my review. As a result those messages have been reported to yelp and to their corporate office. Further more he has left a 5 star review for himself and his store praising his work ethic. Please be aware this is not the kind of service a customer should receive alespecially after their car being damaged due to break in in their parking lot.

I called in to see if they had a Toyota oil filter wrench which other auto stores did not have it…read more I spoke to a very pleasant gentleman on the phone to see if the tool was in stock. He confirmed they did and gave me the price and quantity available. My wife and I drove to the store to get the wrench. As we were looking at the wrenches the same gentleman o. The phone can to us and ask if we were the once who called in. We said yes and he said he had once waiting at the counter. Kudos to Autozone and the Gentleman who helped us! On a side note. If you are looking for pads and rotors for a 2013 Toyota RAV4 LTD AWD DO NOT GO TO AUTOZONE! The wrong part is listed in the national database and no one ever fixed it.

Wrote me a check for my car. It bounced. Bank charged me $12. I ended up paying instead of…read moregetting a few bucks. Not professional and Illegal. Should have turned them in for vehicle theft. Don't use them.

I rarely use my debit card and this time I used it to pay for parts. It was my ONLY purchase that…read moreday and for the next three days someone stole 1500 from my bank account. They somehow got a copy of my card and my pin which I had only used here. Buyers beware.

walked in their store looked for a product that I didn't see walked up by the counter stood there…read morefor a minute there was four people working. Nobody talk to me. Nobody asked me if there's something they could help me find just really all in all crappy service will never come back here again I was in retail for 20 years and even if you're right in the middle of doing something, you should stop what you're doing and help a .. these employeesneed schooled or let go!

Bought a Napa branded battery. The battery totally failed within 60 days. Tried to get a…read morereplacement, but was denied for not keeping the original receipt. Was also told the transaction can't be looked up in the system. I won't be buying anymore items like this from Napa. A warranty item like a battery should be easy to swap if it fails. And this is the second battery to crap out on me from Napa. So yeah I'm done