We needed a shower insert replaced and called this company. They came out when my wife was home and…read moresaid they could replace it all for $1500. He didn't measure anything and just ordered one. It came in and they removed the old door and shower. The insert they installed wasn't the same size(probably because nothing was measured) so it didn't meet up with the 2x4 and instead of putting one in they jerry rigged some apparatus to attach the bottom and top corners but no support in the middle. Also the rigged attach points were loose and one shattered the block and was barely hanging on. The insert itself wasn't even and was too high on one side. When I inquired about the door he told me "we aren't glass guys we don't do doors. I assumed that shower doors were part of showers especially when you removed one. Maybe it should have been made clear prior to doing the work. After the install he informs me that they stashed the old doors behind my house. He said they can't take them because they have no where to dump it. I called a few companies to come repair the drywall and they all said that whoever installed the shower did a horrible job and didn't secure it. I sent video and pics to them. The receptionist was very nice throughout the whole ordeal. She contacted the owner and he said he could come put 2x4s behind it to secure it. My problem is that why wouldn't you do that to begin with if you knew that not having 2x4s wouldn't sufficiently support it. I declined and chose another company to fix it, they even had to remove the shower walls in order to fix it all correctly. They got my $1500 but at least I know who not to call from now on. I would have gladly paid more in order to get it done right.

These guys turned my plumbing nightmare into a dream come true. I hired them after I had another…read moreplumber come to isolate a leak under my foundation and wanted to charge me a ridiculous amount to do an overhead re-route. Not only did A STATE PLUMBING discover that the first plumber misdiagnosed the leak, but found the actual leak, which was to a completely separate line, and did the necessary repairs. These guys were professional, trustworthy, and worked 10x more efficiently than the first company I hired. These guys truly aim to make their customers happy, not line their pockets. From here on out there will only be one plumbing company on my call list, A STATE PLUMBING!!!

I had a this company install a pump and clean all drain lines at my home. At a later date, I had…read morethem back out because the line past the pump was clogged. A different plumber came to the callback than performed the original installation. The present plumber explained that if the pump was doing it's job that there should never be a clog in this drain line, therefore. this proved that the previous plumber did not clean the line he was paid to clean. This fact was verified by a phone call to the previous plumber by the present plumber at the time of the call. Present plumber dug up and cleaned the line. Fast forward....the company mails me a past due bill for their admitted mess up. Upon contact with the office staff about said bill, I was met with rude accusatory behavior from Emiley, even after I personally contacted the owner and he agreed the bill was sent in error. This company is lacking a key component to a successful business: customer service. I cannot and will not ever recommend this company to anyone.

From the owner: At Benjamin Franklin Plumbing, we are focused on being the trusted plumbers in your hometown for…read moreany and all plumbing services. From drain cleaning and leak detection to bathtub installation to general plumbing repairs, we can handle every job and project. We know that you depend on the plumbing in your home to be fully functional in order to be completely comfortable. Our plumbers get to work without unnecessary delays to get things back to normal before you know it. Since all of our customers are friends in our community, we put our heart into everything we do to secure 100% customer satisfaction every time.

He canceled 2 scheduled appointments, last minute and through text. I prefer using local, small…read morebusinesses, lesson learned here!

Josh is knowledgeable in what he does and overall amazing!! He's transparent and goes above and…read morebeyond in all he does. I cannot recommend him enough! Don't waste your time going to other HAVC companies cause J Brack HVAC is on point!

Update. It's been a week tomorrow since I attempted (3 times...2 calls where I hung up when the…read moreanswering machine came on and 1 where I left a message) to contact them and have not received a single response to one that was an emergency and one that is an annoyance. Not even a "do you still need our service" call. Very unprofessional business.

They came out, quoted me, repaired the damages and cleaned!!! I will definitely use JPs Plumbing…read moreagain.

These young men are attentive, dependable and fast!!! I highly recommend the their service. Great…read moreservice!!