I'm rating Lyft overall, not the driver. I was assigned a driver, as Priority ride, and when she was 4 minutes away, it was canceled and I was left hanging for several minutes before another driver was assigned abc then had to wait another 16 minutes. Nothing Priority about that. Very disappointing. Looks like I'll have to consider other rideshare and modes of transit. read more

I am so incredibly grateful that provides a dedicated 'Pet' option, especially since they charge a $3 premium for it each way! It is just a shame that paying extra apparently buys you a dirty car, a driver who goes into a complete frenzy because he doesn't speak English, and being forced to strangle your own non-shedding service dogs on your lap for a 5-minute ride because the driver insists they belong on the floor mats. The real star of the show, however, is Lyft's customer service. They spent over an hour offering the most wonderfully tone-deaf automated script, repeating 'we hear your frustration' while completely ignoring the facts. To crown the entire experience, their genius solution after looking at my charges was to tell me to 'pick the pet ride next time'--when that is exactly what I paid extra for on both trips! Thank you, Lyft, for taking my money, delivering absolutely zero pet service, and providing the most useless support imaginable. Truly an unmatched experience." read more

What a bunch of assholes ! Took a Lyft in Vegas to the airport and the idiot driver never heard of Breeze airlines. He took us to Terminal One, even though I told the idiot it was Terminal 3. He said he couldn't take us to T 3 bc he already put it in his GPS. Then , a few days later , I ordered a Lyft from my house ( out of desperation ). It showed on the app 6 minutes. Then 13 , then 7 and then 15 minutes. Finally, the app went blank. I called the customer service to find out what was going on. Of course , I got someone who couldn't speak English ( probably in India ). Finally, I figured out they were telling me there were no cars available in my area ( a big city ). So instead of informing me of that , the idiots just shut off your app. read more

I went to a Christmas party and when I called for the Lyft driver to pick me up, he made me feel very uncomfortable the whole way home. He repeatedly said how beautiful I was on multiple times the whole ride home. He even gave me a ring and said he wanted to marry me. I refuse the ring but he insisted so I took the ring so I had proof. When arriving at my home, I went to get out of the car and didn't realize he also got out of the car. He walked up to me and said he just wanted to give me a hug and so he leaned in for a hug and started kissing me. Not only was I disgusted, but I was offended. I contact the company and let them know what happened and they weren't concerned about my safety whatsoever. They just refunded the money. I have been suffering ever since that ride with the thought of what that man did to me and how many other women he would do to them. Now this man knows where I live and I live in fear daily. I do not recommend this company. Not only For what happened to me, but also the way they addressed it. They have no concern and all they want is your money. read more

Fire him! This Lyft driver was carelessly driving. He pulled in front of me as he was driving out of Target onto Bruce B Downs and rolled down his window to yell at me. Needless to say we exchanged words. read more

Lyft - Taxis Near Me

horrible. first time using the app. I was left stranded at Tampa airport in the correct spot, driver did not show up, accused me of cancelling and charged me. Outrageous shitty service that I am expected to pay for. The gig economy sucks and this digital only bullshit with zero customer service disgusts me. read more

Lyft. Does any one use this car services? I would like to tell you a story about an experience I had this week with Lyft and ask you to never use them again I got in the Lyft car with very, very loud rap (think that was the type) music. I have listened to rap music through most of my adult life. However, this music had vulgar and cuss words throughout every song. I ask her to turn the music down. She turned it down slightly. The rude songs continued. I asked if she would change the station. She changed the station to the same type of station - non stop vulgar music and cuss words. When I got out of the car I asked her how her other passengers handle the music. She said they just focus on where they are going. When I got out of the car I said I have a bit of advice - you should turn down the speakers in the back. Before I got back to my apartment I get a call from Lyft saying I've been banned from Lyft because I made a derogatory comment to the driver. Apparently the driver called to beat my complaint. I explained to them the detail of the trip. They said I could challenge my ban by sending an email. So I wrote a detail email about my trip. I also attached clips of the music she had been playing. After all of this I talked to Lyft today and I am officially permanently banned. I spoke to Lyft, pushing the truth. No flexibility, permanently banned. No detail on what they think i said - it was confidential. Honestly I would never use Lyft again but I hate being accused of something I didn't do. It's very frustrating how upset I am. read more

In general I like Lyft, but I'm annoyed that there's no way (on either the app or the web) to report a problem with a ride that aborted. That is, I agreed to a ride and the driver accepted it, but the driver arrived at the airport where I was waiting (SRQ) and, when I approached the car indicating I was his rider, he suddenly hit the gas and left without me without any conversation or explanation. The app then told me another driver would arrive in a few minutes (which he did and the ride was uneventful). I have no idea what the first driver told Lyft as the reason for aborting; I wasn't dressed badly or behaving in a threatening manner. That a company would provide no way to send feedback other than in connection with a specific ride is astonishing to me. If I associate a complaint with the ride that did come a few minutes later, that driver would be unfairly dinged by my remarks concerning another driver who was a jerk. (I don't trust the app to understand that my remarks regard a different driver.) Anyway, if you're flying into Sarasota FL and request a Lyft, my recommendation is not to trust a driver named Nathan. read more

Concert night---had to wait over an hour for a ride that was booked and verified 2 weeks in advance! Driver made us walk 1.1 miles to a 7-11 where he was smoking. No English!!!!! Total nightmare!!!! Avoid LYFT in Tampa. read more

Took Lyft two times from Downtown Tampa...THE WORST EXPERIENCE!! Both drivers spoke ZERO English!! Communicating was impossible and one drove through two red lights!!! read more

Customer service sucks I accidentally sent my money to the wrong account and asked them to cancel the transfer and they refused. So I lost $200 of my money and no way to get it back. read more

I just closed my 10+ year account with Lyft. I know they couldn't have helped with the driver issue I had; but their customer service (oxymoron) was abysmal. When his point was proven valid, he closed the chat. Coward. read more

Lyft - Taxis Near Me

Thanks Lyft for screwing me again! Once again, I was denied a 3 ride bonus because the 3rd passenger was a no-show. Not only did I not receive a no-show fee, but didn't receive the streak bonus as a result. read more

A driver charged my friends and I $150 cleaning fee for something that could have been wiped off of his seat. And it wasn't even from us. Lyft is canceled in my book. read more

First of all the people that drive for Lyft are great people especially if they can talk English the negative is that they usually have older cars and do not speak English oh well just typing to meet requirements read more

charged me for a ride I didn't even get picked up, driver was suspicious and stayed in the same spot the whole time and told me he didn't know where he was going. Wont refund me because "they couldn't find an issue ". will not be using again . read more

Lyft is Scammer: On Thursday 2/14/2019 @ 2:30 PM I requested Lyft ride from Embassy Westshore Hotel in Tampa to the Tampa Airport (approx. 3.5 miles ride from hotel to airport & cost $8.60). In route to airport The elderly man driver almost 85-90 years old turn wrong way although I inform him airport was the opposite direction & the his GPS was saying the same direction I stated. The Driver drove 9.5 miles away from Tampa airport & had travel back another 9.5 to get back on track. And, He had few opportunities to make u-turn but he would not. The driver said I would not be charge for his 35 minutes debacle & supposedly call Lyft main Office (while we heading to airport) to request they not charge except for fee quote when I Request the ride $8.60. Well I checked my bank account online later that evening & Lyft charge me over &30.00 for a 3.5 mile ride I requested which should cost $8.60. I've submitted 3 request for refund & Lyft has not responded and today is 2/25/2019. read more

Lyft - Driver said he retire in 2011 as real estate broker in New Jersey & have plenty of money. Too elderly to be driving ... - Taxis Near Me

If I could give zero stars for customer service I would! I use Lyft more often than Uber, they tend to be a little cheaper, however, I will not be riding with them anymore. I recently used them to go to a surgery center and then to get back home. The fare there was $14 and some change and the trip back was $13 and change. Instead of being charged, these amounts my debit card was charged $25 and $25. For what reason I do not know. I sent an email stating that I was charged a different amount than i was quoted on the app and please correct it and I was emailed back with a simple "we do not refund, have a nice day." So if they had overcharged me by $100 or by $1000 they would not refund me? Get the eff out of here. I will dispute this with my bank which is usually pretty good about things like this if you have proof. I can't understand how they can do business like that. read more

How can a driver work in a city and have ZERO idea how to get to the airport?? The guy didn't speak English, didn't follow the navigation system, which was in Spanish, and wanted to take the interstate to Orlando, even though I was going to Tampa's airport. I was literally SCREAMING at him to keep him on the right interstate. I paid extra for priority service, and instead got the most inept driver ever. I had to direct him - by pointing so he could see it in the rear view mirror - so he could find the airport and find the right terminal. He had no idea how the read the airport signs. And of course Lyft's website allows no means for real feedback about terrible experiences! Steer clear of this company! read more

When did Lyft become so terrible? Before Covid I was in Tampa several times a year, never had issues. Wednesday I'm at the airport and not one, not two, but three drivers cancel the ride just as they're arriving, making me wait over an hour. The 4th showed. Two more canceled rides happened during my trip. And the wait times are absurd, never got a car sooner than 15 minutes. Lyft is a total disaster in Tampa. Glad I live in NYC, where a car arrives in 2 minutes. read more

Used Lyft twice today during my day trip in Tampa. Both of my drivers were great and gave me no headache. Pretty smooth rides going to downtown and towards Clearwater. Not much to add otherwise. Highly recommend in this area. read more

Make sure you cancel your ride in time before a late fee. My driver never came to my hotel entrance he stayed outside of it and then drive to the ending location that was 7 mins away so that he can get the late fee with then the overpriced charge of 10 dollars. read more

I have been with Lyft for over 4 years. I have a Rating of a 5-star customer. I run a business in Florida, and I am highly upset that my last ride I did not tip because of several reasons. The driver before him got lost and never answered my messages on where he was at several times and then drove off but still charged me anyways. When I wrote a bad review on both of these drivers. One of them made false accusations and now they deactivated my account. Be AWARE OF THIS SHADDY COMPANY. read more

took a lyft from my house (5miles away) to amphitheate! then dropped friend off after, then dropped me off!! 2 rides!! i got charged multiple times and they charged both of my banks separately!! this is insane!! i cannot find a support email or phone number!! there is no option on the app for my issue!! please help read more

Lyft - Taxis Near Me

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Jean got lost. He went to the destination as opposed to the pick up location. According to Google maps my trajectory was 12 miles and 21 minutes long. On my app I could see he was going the wrong direction. I attempted to cancel BUT MY APP DIDN'T HAVE A CANCELLATION BUTTON. So I couldn't. Whats worse is that he doesn't accept responsibility for the mistake and said I put in the wrong Info. This was truly disheartening because I needed the ride, he made me late , I was charged too much money and he had the audacity to blame me. In fear of not being able to use Lyft again I gave him 5 stars but this was truly the worst experience ever. I work hard for my income like anyone else, but when Jean obo Lyft failed to rectify the problem of him getting lost this has put a bad taste in my mouth. I preferred Lyft vs Uber or SideCar , but now I'm reluctant to ever use your services again. Origin: Spoto High School Destination : Ybor City Wine Bar According Lyft website of breakdown of charges for Tampa I should've paid $13.05...I was charged over $36 read more

Lyft - Taxis Near Me

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The last 4 Lyft people that came to pick me up could not speak fluent English. This is unacceptable. why on earth would Lyft hire drivers that don't speak English? This is horrible customer servic. read more

I was on the Big Island of Hawaii and I ordered a Lyft in advance for a $50 ride to the airport. I waited about 30 minutes for the driver to arrive but they were a NO SHOW. Fortunately I had a car so I was able to immediately drive to Hilo Airport. Of course I'm paying $15 per day while my car sits there for 3 weeks! So ABSOLUTELY DO NOT RELY ON LYFT if you're flying out of the Big Island of Hawaii. read more

Do not use lyft in the Tampa area they take advantage of you. I took a Lyft on 5/22/2023 and it was in the amount of $38.00 when I agreed to it. Well, when I woke up the next morning there was a charge of $123.00 dollars on there. I contacted them and was basically told that I need to pay attention and that the driver was okay to take my money. So according to the helper on the app I was speaking too, a lyft drivers is allowed to take advantage of people if that are drinking. Be careful with this service. They take money and then when you report it, they sit back and say their hands are closed. I never felt so violated in my life!! I looked for someone to take me home safely and they took that time to rob me. If you get a driver named Harry stay far far away, he will take that time to take more money from you. read more

I have used Lyft very often but yesterday's ride with CNell was FRIGHTENING!!! He was verbal abusive and I actually was afraid of his temper tantrums and violent behavior!! It was a very short ride thank goodness and I did get to my location but I have NEVER had such an experience. All the other drivers were exceptionally professional and friendly but riding with CNell was was an experience I never want again. How can your company employ such an abusive person--don't you monitor his behavior and do background checks?? My ride was on 9/13/21 at 9:50AM. Kindly acknowledge this response ASAP. I intend on calling LYFT in the near future but will very leery. I would also appreciate a refund/credit for this harrowing experience. Pat Zukovich pattzuk1246@aol.com Tampa FL read more

It's been since May of last year, when I wrote my original review. I have to make a run to my local bank, and my van has just broken down. "Let's give Lyft another try," I think to myself. My bank is 3.3 miles from my house, so it would be a less than seven mile round trip. Lyft quoted me $45. I told them no, thanks; and that I could rent a car for 24 hours for less money than that. $45??? A regular taxi would be less than half that, even with wait time at the bank. Never again! read more

Very Disappointed. Thought we'd try something new. First time using Lyft on March 5, 2023. Planned a round trip 5-mile ride from my house to LECOM Park in Bradenton to watch a spring training game. Planned pick-up one-hour before game was to start. After receiving three highly confusing/anxiety producing text messages about arrival delays, driver/car changes, etc. our one-hour planned travel allowance was now reduced to 25-minutes. We were going to be late for the start of the game. We gave up waiting. Ended up driving our own car and facing the challenges of finding a place to park and then walking the distance to the ballpark. We are 67-years old and temps were now 80-degrees plus. Cancelled the reservation. Removed the Lyft app from my phone. Never again. You guys blew it. read more

On February 27 2024 my lyft debit card funds was taken out by an unknown source i had the person or company that went and took my hard earn money I tried multipl time to decline and had my funds back into my account it was taken out many times i asked lyft support to close and have my account frozen so the money would stay in my account but they never did and it was taken out again i went to fill out a dispute which i answered all questions and also sent a pic of the unauthorized source again lyft didn't help and than i had to pay 5 dollars to get a new card which i will not be using and the response i got was i had to make a police report and submit it the police said i need to contact the bank which is stride bank i contacted them and told me to contact lyft support so I'm getting the runaround which lyft won't help at all I'm saying this to anyone who has a lyft debit card get all your money out before someone gets there hands on it and destroy the card or you'll end up like me read more

They overcharged me big time for the last 3 rides I took. $15 for half a mile down the road Beware with your credit card. read more

Pre-booked - and accepted by a driver. Driver was a no show. The next scheduled driver would have arrived and hour later, too late to make our flight. So, pre-booking in this case was worthless. Very stressful when a flight is involved and you've allotted plenty of time and Lyft is completely unreliable. read more

Lyft has saved my bacon countless times. As I'm writing this review, I just made my important dental appointment on time. When it's raining, who do you call? LYFT. The drivers are courteous, cars are clean and always on time. A great option for people who use public transportation. One day, I decided to buy an expensive one, went to work and my fellow co-workers though I had a chauffeur. The driver and I joked about it. I'm a person who cannot drive so I leave the driving to the professionals at this fine company. read more

Don't get me wrong I like lyft but some of the drivers are horrible they don't follow navigation they drive around in circles to run the money up and then blame you they charge you for canceling even though the driver is far away and still going the wrong way one of the drivers even talk smart to my child I think lift should let you review the driver before the ride is accepted so you can decide if you want to ride with a rude driver or not read more

I will never use @lyft again they scam people with there fake promotions and they leave you stranded

So today I took Lyft. I told the driver I would like a quiet ride and prefer not to have a conversation or have the music on. The driver insisted on having a conversation. Long story short The driver told me to get the f*** out of his car. And so I was stranded on the highway. Thank goodness Lyft have a hotline number with real people behind the line. The operator apologized wrote a case report and got me out of the highway. I am extremely impressed! And it didn't take me long to get through the line! I have always found that Lyft is slightly more expensive than uber and now I know why You pay for the added customer service. You can have crappy drivers but at least a good customer service at the HQ level. This is such a big difference from uber - see my previous review on uber - apparently uber customer service is just an in app chat Definitely going to be a loyal Lyft customer for the rest of my life. Go lyft. read more

First time using Lyft this past weekend! Our driver was really friendly and the car was clean, which definitely made a difference. It took about 10 minutes for our driver to get to our pick up location (St Pete area), but then it took about an hour to get from our pick up location to the drop off location (Busch Gardens). Maybe I'm just used to being a crazy driver, but this guy stayed in the right lane doing the speed limit instead of driving with the traffic. He also took a couple of wrong turns and so we ended up driving in circles not once, not twice, but THREE TIMES. Now, I love the idea behind Lyft. And seriously, a clean car and a friendly driver, and not having to have cash to pay...ALL good things!! I love the app, I love that I pay by card in the app. Definitely a huge improvement from the creepy (and often times unreliable) cab rides I've had in Florida. I'm not sure what nav system Lyft relies on, but when there are signs saying "Taxi/Drop Off/Bus Entrance" with an arrow pointing in the correct direction, and the driver just goes right on by...well... I'm pretty unimpressed. read more

IF I could give a ZERO i would. Here is my Facebook post regarding this scamming company. Totally SCAMMED by #lyft and so have many others! DO NOT USE LYFT TAXI SERVICE! charged me DOUBLE after displaying their rate and then had the nerve to say I would have been notified that my price was DOUBLED beforehand, when I reported my driver! I am telling them i WAS NOT notified! then when we got to our destination i asked the driver where did this rate come from, he proceeded to act like he could not speak English. I was shocked! Once my friends stepped out of the van, he THEN says the rate is doubled for plus. EXCUSE ME? NO. Your basic rate is 1.25 per mile, the Plus rate that is displayed is 1.87. Even when you go back to their website it says that! Any additional prices "IF ANY" are "communicated" to you beforehand, not once you arrive!. Price should have been $46.40, I paid $94.35! read more