I just want to relate my early am experience on Friday with others to see if this was truly an error on the part of the driver or a scam perpetrated by the driver. He drove me correctly to my stated destination- ord. When in the airport and even when I had boarded the plane, I checked the app and it said "ride in progress". When I arrived 2 hours later in NYC I rechecked the app and the cost of the ride was 15$ more than estimated. Interestingly the drop off location was NOT ORD where he had deposited me. So did he just forget to end the ride or was this intentional? I contacted Lyft and they made an immediate fare adjustment but does this indicate that they have unscrupulous drivers? read more

Have generally had positive experiences with lift. Early yesterday morning, I left my phone in a lyft. I realized it immediately and tried to get the driver's attention, but he was well over a block away already. I notified lyft yesterday, which was enough of a pain, because their whole lost and found system is clearly based on you having a phone with you. Which I do not. When I did get a response, the first response said that they passed my phone number along to the driver, and that the driver would reach out. Again, I don't have a phone. I gave them an email address. They said they passed that along. It has now been over 24 hours, with no response from the driver, and the last response said that after 24 hours (it already has been) they would take appropriate action. I am just trying to figure out if I need to drop $175 deductible to get my phone replaced, because once I do that, I can't get it back. Won't be using Lyft anymore based on my experience with them so far. read more

Watch out for driver in dark tan Prius, plate # E55-3417! He ran a stop sign and almost hit a women. I screamed at him to stop! And in turn he drove next to me (i was on a bike) and taunted me exclaiming that cyclist don't follow the rules of the road. This persisted even when I tried to slow down and even pulled over once hoping he would drive away. But he continued to pursue, me. I couldn't believe that after almost seriously injuring this person, he wanted to make me his next target. Very scary! He clearly was looking at another phone in his lap when he ran the stop sign...without signing up for Lyft service, I couldn't find a way to file a compliant with the company. They do have a hot-line, and I'm considering calling to see if I can file a compliant. read more

I cant believe what has happen to me. Lyft has closed my account and can't even tell me why. I have used lyft and the driver where good but I terms and services are ridicules. I can't say why I can no longer use this platform but its wrong just to lock you out with out notice. I was with out a ride and depended on Lyft but when I went to use my free ride I came to find out my account was closed leaving me stranded with no way home. I can't believe this happened with out notice. I will not ever recommend Lyft for any one. I guess its time for UBER Rides, which I love but I dont get and free rides with them with my tmobile account. ugh this really sux.am sooooo disappointed. I will start to ban Lyft starting with my friends and family. read more

Used this 3x this weekend for the first time and each time we were picked up within 2 minutes and had pleasant drivers and billing was easy accurate and uncomplicated. I'd use it whenever in chicago read more

Garbage. Stick to Uber. They closed my account for no reason and won't reopen it. Guess they don't care about making revenue or doing business. read more

My first ride on Lyft was great! The app was cool, I love that you could see where the drivers were before even requesting a ride. The next day... not as good. Traffic was bad, so there was a 50% Upcharge, and the arrival times were not accurate at all - they kept changing from 2 minutes, to 8, to 5.. ugh. Tried again later in the day, and there was a 100% upcharge! I didn't even bother. read more

If i could give a zero I would. Drivers are excellent. Navigation app terrible. Repeatedly matches me with shared ride w someone 4 miles in the opposite direction of my destination. Used to be a 10-15 min share ride. Has now repeatedly become 45-1 hr. The drivers have cancelled other ride on occasion to get me to work on time. And dont have directions that take you on lower wacker. Thats another experience. I am so disgusted! read more

I signed up for Lyft Driver for a 30 Day promo. So I signed up. But I was not eligible to drive pending a Lyft background check which took 1 to 2 months. So of-course after 2 months I was no longer eligible for the 30 Day promo. So obviously there is something wrong here. Also, a driver can sign up and accidentally delete their account rending permanent deactivation on the account which then you will have to re-apply with Lyft which then you will have to waste your time and re-applying all over again. They also have no customer support phone. For a million/billion dollar company they have no customer/driver support phone call center. So they decided to put up a toll free number and when you call it the automated machine tells you to email them and hangs up on you. Not good! read more

I was standing outside of my pick-up location (in single digit weather) when I received a text saying my Lyft had arrived. There were no cars driving down the street so I looked at the app to see where the car was located. The car was 1.5 miles away from me but the app said that the ride had started. I took a screen shot of this because I thought it seemed very strange. I called the driver and he didn't pick up. About a minute later the ride was cancelled by the driver and I was charged a "no-show" fee. I sent this information and the screen shot showing how far away the driver was to Lyft through their help center but have no heard back. I really wish they had an actual telephone support line. read more

Your driver's need to have a better background check done!! One of them stole my son's credit card information and racked up $1500 in charges. I still have not heard back from anyone from your company. Hopefully posting it here will get attention and a response. read more

My daughter sent me a referral email, $20 referral promo to use Lyft. I signed up and used Lyft. Ride ended, app asked to apply credit, I said yes. It was a $19 ride, next day I had a $14 charge. What they did was issued me a few more $5 promo credits, then they use the $5 credit as the auto apply instead of the $20 referral credit. Classic bait-and-switch, and good luck finding a way to contact them to correct this on their app. Not a reputable business, do not use them. read more

My phone was stolen and before I could get it turned off the thief used it for a lyft.. They have been terrible Although my bank will credit me the have erased Lyft erased my ride history so I can not tell police where the people live that stole my phone. read more

I've been using car services for the past 3 months now and was originally using a taxi to get to work which has never been more than 10 minutes away from my house. I switched to uber because it was cheaper and more convenient and one of my drivers gave me a card for $50 of Lyft credits which was huge so I decided to try the company. Since there aren't many drivers it usually takes about 15+ minutes for a driver to pick me up (which is understandable) but the past two trips I've been super late to work because the timing is completely off. Today May 8th 2016 I requested a driver at approx 3:26 pm and it would take 17 minutes for my driver to arrive which would be about 3:43pm but it is currently 4:15pm and I've already gotten two cancelled drivers and I'm about to be a half hour late to work (which is 7minutes away) and it took an HOUR when I was told less than 20 minutes. I'm no longer using lyft after today and I will no longer recommend lyft to anybody until this issue gets resolved. read more

Such a waste of time. Almost always on surge price mode which is so annoying. & the availability of drivers is shockingly less even during less peak hours. Uber all the way! read more

Much cheaper than a cab, much more drivers then uber... and very convenient. They have responded when cabs and uber wouldn't. .. i during the blizzard a few days ago on super ball Sunday, at 6am on a Sunday when I had to get to work... etc worth it by far. read more

When comparing Lyft vs Uber it is no comparison. Uber is way cheaper for passengers. I drove for both companies and Uber was far superior to LYFT. The LYFT company treats their drivers horribly. They are terrible with customer service and honestly they do not deserve to be in business they way they run things. Uber is way better so if you're deciding which to use choose UBER. Finally, you should always tip your driver. Even if it is only a dollar. Drivers depend on tips. read more

As an very regular uber user I was skeptical to try lyft. I received a code that was supposed to credit me 5 free rides. Instead if sticking to their offer they charged me for my first ride. I then emailed Lyft in hopes if having the situation reconciled and haven't heard back in 3 days. I will stick with Uber from now on, they at least respond to emails in a professional time frame. read more

I wanted to become a Lyft driver and followed all of the application requirements including meeting the mentor. After spending all that time and money, I get a message saying my application was declined. Why??? I have a clean record including driving. Wonder what happened? Wonder what they are expecting and accepting when someone as clear of a record as mine is rejected. There should be more means of communication for better business relations. There is no contact number and no explanation. I felt terrible since I was looking forward to it but too bad that they lost one dedicated and hardworking driver/partner. read more

Good first time user promotions and friendly drivers. However, not one of the drivers I have had, has "started the trip" at the correct location. They are almost always a half block or further down and the I'm paying for that walk. So if that were fixed, I'd up the rating. read more

Lyft is horrible with customer service. I tried to sign up to be a driver and they require someone to show up at your house for a vehicle inspection. No problem at all. I scheduled it 2 days in a row and left work early to make sure I was there on time and they just never called and never showed. I tried reaching out to customer service and never received a response. Stick with Uber. Best customer service, you will have a response in 5 minutes with any issue you have. read more

This is annoying! I ordered a ride from from the Park Ridge Panera today. There are 2 entrances to this restaurant and I was standing on the corner so I could see the vehicle and driver when they arrived. Never saw the vehicle but I did get a text that the driver had arrived. Never saw the vehicle or the driver! i got a receipt for a ride I never took. Apparently someone went to the CTA station on my dime The driver told me he had arrived but never told me where he was in the parking lot. read more

I just got charged 75 % prime time fee without any notice it showed me the the ride price and when I put in the tip then went to charge it on my receipt it showed me a 75% prime time fee if i knew I was gonna get charged double my ride I would of nevered tip the driver that's so messed up in so many levels and then Lyft charged me 2 times 25 dollars when I requested a Lyft so the way I found out about those charges was thru my bank cause they sent me notices about those charges never again will I use Lyft to much bs with them read more

NEVER RIDING with LYFT!!!! Received an email stating "Thank you for riding with Lyft" while I was at work. I immediately emailed the company. They stated not to worry. Unfortunately no response. Riders BEWARE someone can hack into your account and get rides & LYFT WON'T DO ANYTHING!!!!! read more

Had a great experience with our Lyft driver (Natalie) whom took us from southside Chicago to downtown; her great personality and exceptional driving skills were what made the experience comfortable and extremely efficient. I recommend Lyft to anyone in the Chicago area because the drivers are extremely professional and knowledgeable. read more

I've only used Lyft twice and both times were awesome. Each driver was punctual, had immaculate cars, were friendly, and drove safely. The experience was so much better than any taxi I've ever taken. read more

Lyft drivers are becoming terrible. I don't know what happened. I used to enjoy Lyft over Uber, the drivers were component and friendly. The past 5-6 rides I've had they have been neither. I have deleted the Lyft app from my phone and will never use them again. If I want to have a terrible, rude, poorly navigated ride I will take CTA (bus or train) instead. read more

Too bad there isn't an option for 0 stars. After having wasted over 50 hours in one week on you you're awful app Constantly shutting off, not registering time spent in drive mode, no response to emails, no support or instruction of any kind for drivers and trying to chase your bogus $1500 weekly guarantee and not getting payed. Your "mentors" gave no instruction other than to say that the lyft driver app works like uber driver app. In no way, shape or form your app or company works like uber. At least uber has offices with human beings to help face-to-face and answer emails instantly or within 24 hours and rectify any kind of trip issues you may have had instantly through the app. Your company is either totally incompetent or a total sham run by bots and and automated emails here in chicago. I would never let anyone I know get ripped off the way I did by your company. I wonder how many other people had this similar experience. read more

My complaint is about my awful experience yesterday with a pickup at O'Hare's International Terminal. After 8 hours on a plane and through customs I entered the Lyft App which told me to go to the "Departures Level at a Rideshare Point" to request a ride. Mind you I was on the "Arrivals Level" having just arrived and had to slog a giant bag up a level. When there, I walked from one end of the Departure Level to the other looking for a Rideshare point and found none. I made a ride request anyway where the app told me to go to the "Arrivals Level" to the Rideshare Point which was at the end of the curb. Well, there are two ends...the front end and the back end. I chose the back end since, in normal parlance, when one speaks of only one end it usually means the back end since the front end, in such parlance, would be referred to as the "beginning." It turns out I was wrong. I did see the driver's car on the app and it showed being stopped at the beginning so I called the driver where the driver said she was on the "Departures" level and agreed to come down to the "Arrivals" level at Vestibule 5E where I was. I watched the driver's course on the app which took nearly a half hour to get to, and remain stopped at, not 5E (which is where to "End" would be in the "Beginning-End" parlance) but at the "Beginning." So I left my wife and two bags at 5E while I walked all the way to the "beginning" (which the Lyft app called the "end"), found my driver, who told me she was not allowed to pick up anywhere but at that one spot even though she had agreed in our earlier phone call to pick me up at 5E, and told her to wait there while I returned to 5E to get my wife and my two bags and schlepped all the way to the end (i.e. beginning). It turns out the driver did an excellent job of driving but this experience will likely cause me to try Uber, which I really don't want to do. read more

ok so I used Lyft for the first time last night to get to a friends party. The driver was nice but really didn't know the area very well. Before I ordered the car I looked up to see roughly how much it would be and it said about $13. When I got to my destination I was told it would be just under $12 and I can tip off of my phone. So with that I went into the party and looked to see how i could tip the driver. According to the app it said my drive cost $2 more than what the driver told me it was. I had no choice but to pay jt. When it was time for me to leave I used the app again to order a car only for it to tell me that there were no driveres available. According to what was put on their website they are 24/7 so how could there be no drivers available? I ended up having to take a cab and paying twice the amount I paid for lyft but it was well worth it. When I got up this morning and checked my bank account I found out they had also charged my account $25.00. Granted they put it back but I can't understand why it was taken out in the first place. This will be the last time I ever use lyft and I will not reccommend it to anyone. read more