Don't trust this company--either with your clothes or with the resolution of problems! I took my comforter and pillow shams into them for cleaning. When I got them home and on the bed, it was obvious that the comforter was ruined. It looked like it was pressed with too hot of iron and the top fabric had fused to the inner fabric. When I took it back, the manager agreed it was ruined, took it back and sent it back to see if it could be repaired. He said he would call me when he had an answer. He also said it was their policy to give a store refund for the cost of the dry cleaning if the comforter was more than a year old. The value of the comforter ($300 new) was not considered.
A week later I had not heard back so I went back into the store where I was assured by the manager that he would call me back when he heard something. A week later, still no call so I dropped into the store again. The manager wasn't in but the employee behind the counter told me that the manager would call me back the next day. I asked for the name of the owner, which I assumed is the decision maker but he would not tell me. A week later still no call. I went back into the store where the manager acted surprised that my comforter had not come back. He assured me that he would follow through and get an answer. I again asked for the name of the owner and he refused to give it to me. He then told me that their policy was to give store credit for the cost of cleaning the comforter if the comforter was more than six months old. I told him I didn't want credit because after this runaround I would never be coming back to the store. I asked only for the refund of the $62.00 that it had cost me to clean the comforter. He said that went against their policy. I again asked for the name of the owner to no avail.
Based on other people's reviews and on my own experience, I will never deal with this company again. A company whose owner hides behind the veil of policy instead of delivering a quality product is a one-star company at best. The customer service at this store is non-existent. The employees were surly and nonresponsive. It's obvious that they have no authority to solve problems and have no interest in serving the customer. The owner should be ashamed of himself! read more