If you want prompt customer service, then Paula is your person! She responded to my questions while…read moreshe was on her own vacation, now that's service. I traveled with a group of 16 people and she was helpful from beginning to end. Even when there was a little hiccup, she figured it out and followed up. We are looking forward to booking future trips with Paula.

We just got back from a wonderful 14 day princess cruise that Paula planned for us to the Baltic's…read more It was the smoothest, most hassle free trip we've taken so far.Paula makes sure we are up to date with the ocean ready items such as our ship room luggage tags ,medallions and any out of country new visa programs, for example ETA in the UK that started in January this year. She double checks with us on everything before our trip to ensure we are stress free. Paula always adds special things to our trip like chocolate covered straw berries in our state room when we arrive. Paula ends our trip back home with a delightful welcome home card in the mail. Wish I could rate her more than just 5*

I have used Roam Travel to book our corporate sales award trip for the past several years and they…read morehave recommended wonderful, unique places that provide excellent customer service. No matter where you want to go, they have great resorts and excursion recommendations that you won't want to miss! You can't go wrong choosing Roam Travel Company to help you plan your next memorable getaway.

We just returned from two wonderful weeks in Portugal and Greece. Charlotte was an outstanding…read moretravel agent. She planned everything from beginning to end and our drivers and guides were outstanding. Everything went off without any issues. She is very responsive and available at all times. We will definitely work with her on our next vacations. Her App is also incredible and you always know what's happening. JP

Cindy Cromwell helped me plan my honeymoon and did an amazing job! We went to Oahu and Maui. She…read morewas always professional, knew exactly who i was, and all her responses prompt. They sent us all our documents- it was so nice having everything done so smoothly. When we encountered an issue with the hotel we were staying at in Oahu-that was the hotels fault- she was able to fix it right away. This is a great agency to go through because they have tons of partnerships with various hotels where you get great breakfast packages included. We really enjoyed the included brunches we received with our stay. I will definitely come back here when planning my next trip.

We came here on a reccomendation to plan a trip to Italy. The team is enthusiastic,knowledgeable…read moreand reliable.We did pay for the service but are happy to do so to avoid any disasters when we go. Our agent Carolyn has answered all my (stupid) questions with inside information and patience. The trip is a ways off I will update the review accordingly when we return.

We had an amazing experience! We were referred by our…read morefriends who planned their Europe trip with this company and told us they had a great experience and vacation. Marianita helped us book our trip to Japan and absolutely took care of us. It's our first time visiting and we were a little intimidated by the trip. She discussed different things about Japan with us in great detail and booked us our hotels, activities, train tickets, Disney tickets and much more. Marianita even gave us copies of maps, trails, and bus information. She went above and beyond our expectations. Thanks Marianita! We'll be back for our next trip.

If I could give a Zero rating I would. I told Marianita to book a trip to Zurich and Lake Como for…read moremy boss. I gave her all the information she needed to book the trip and two weeks went by without a word from her. Every time I tried contacting her she was unresponsive for two whole weeks. When I finally spoke with her she recommended I find another travel agency. I finally ended up booking the trip myself and because of her delays the trip ended up costing thousands of dollars more. I do not recommend this company!!!

I left messages for Laura Gilbard. I didn't receive a return phone call…read more Update: Unfortunately, I think that Laura had an incorrect contact number for me. I totally appreciate her follow up on Yelp to me. Navigating airlines, hotels and day tours for outside of the U.S. is overwhelming for this over 65 yr old...

Planning a full on trip during wedding planning was the last thing my husband and I wanted to worry…read moreabout. So, Laura planned our DREAM honeymoon to Jamaica! We had no idea what to do, where to stay, or where to visit during our trip, so Laura was an absolute Godsend!!! She was so quick during the process and updates for our trip. She gave us all of the travel and covid-19 regulation information for our trip, and made the process so easy. We had the most magical and stress-free honeymoon all thanks to Laura. We 100% recommend utilizing her services for all of your travel needs because we definitely will be in touch with her again soon! Also, the rooms and packages she booked us??? AMAZING!!!!! She is a honeymoon expert!!

I am very impressed with the customer service I received from Jullio the manager he was able to…read moremake things workout for my son and I to able to take the trip to SanDiego He definitely made my day. Great service Thank you Lisa Ross

I normally don't give any bad reviews unless it's extremely horrible. I cancelled the trip on time…read moreand within their rules and regulations. They required us to send them a personal check (or cashier's check) for a deposit of $100 and then another deposit again. It has been a year now that I've been calling every month to get a refund and they keep saying they'll expedite the process and it will arrive within 7 business days but as I mentioned it's been a year already, a refund check hasn't arrived. I called again today and mentioned that I've been waiting for a refund and the guy said hold on and recycled me back on hold for another representative. Definitely not reliable, don't waste your money. We lost $200 and looks like we are not getting it back. Karma is real and it will come and get you back when you least expect it specially when you are a bad business scamming people.

A well put customized tour. We enjoyed our Northern Italy trip. Both Polina and Maria were great to…read morework with.

From the owner: Our travel agency offers expertly crafted tours across Italy — from the romantic canals of Venice…read moreto the rolling hills of Tuscany. With professional service and personalized itineraries, we’ll make sure your journey is smooth, inspiring, and truly unforgettable — the trip of your dreams awaits!

They are always super friendly and true to what they say about timing. I was in and out of there in…read moreabout 8 minutes. The office is filled with information about everything you need to know. My registration was completed very fast left e

Gave me wrong info. Unacceptable. Is not service. No one was rude, but told me only 1 car could get…read morea disability plate. I told the man I read online that each registered car I had could get the plates, he said no! I only wen to this place to avoid the long lines at the DMV. So I ended up going to the DMV anyways, I asked for the disability plates. They handed them to me Right away. For 2 cars. So the man at AAA was dead wrong! So be aware they may give you totally wrong info. The value of the place AAA on Wilbur that wasted my time is zero for this reason. Maybe they're good at something else, like give you travel maps or something else, but it's not cars and registrations and refused to give me the disability plates I had the right to.

Bait and switch. They say tickets are available, but when you complete the booking process, you get…read morea "Your ticket price has changed" message of more than $1,200 more than the originally advertised price. I clicked "OK" and now they're on the phone trying to upsell me into different flights on a different day. It's... almost like they never had the original tickets available in the first place. AVOID THIS COMPANY.

I followed a link for a low priced ticket after a search on Kayak. There was a glitch where I…read morecouldn't enter my sons birthday year. As soon as I left the site to go back to Kayak I received a call from Crystal Travel saying my cart was pending and did I need help. I explained the problem and the agent advised me to add a random birthday for my son and then to call him back and he would fix it. Maybe that's legit, maybe it's not. I just can't see knowingly putting in incorrect information for a very expensive international trip and trusting someone to fix it for me later. I'll pay the extra money.

If I could give this company a negative star I totally would don't go Here !!!!! You will get…read moreripped off. They will take your money and if you want cancel they won't even call you back for a whole week or 10 days. Please don't go to Blanca or Ernesto they work together. It's only two people in the inside of the office and they will rip you off.,!!! They did not explain clearly that you need to buy the more expensive insurance if you want your money back which was never explained to me only told me about the $183 insurance now once I wanted to cancel they say I I should've bought the one for $400 insurance scam artists!!! Which was never explained to me and they told me that they sent to me an email which was a lie !! Stole my $589 dollars!! They will take your money they have a scam going please be beware of this place. Stay Away !!!!!!

I have been working with Blanca Rodriguez with prescription for 18 years. We've been almost all…read moreover the world with her. She finds the best prices best flights best and is there when trouble happens when you're in a foreign country. I have been on the phone with her when it was two in the morning for her when there was a hiccup in Europe for us and she was there. I highly recommend that you contact them for any of your travels.