Gave me wrong info. Unacceptable. Is not service. No one was rude, but told me only 1 car could get…read morea disability plate. I told the man I read online that each registered car I had could get the plates, he said no! I only wen to this place to avoid the long lines at the DMV. So I ended up going to the DMV anyways, I asked for the disability plates. They handed them to me Right away. For 2 cars. So the man at AAA was dead wrong! So be aware they may give you totally wrong info. The value of the place AAA on Wilbur that wasted my time is zero for this reason. Maybe they're good at something else, like give you travel maps or something else, but it's not cars and registrations and refused to give me the disability plates I had the right to.

AAA Has Been a Complete Disaster - Avoid If You Value Your Home…read more If I could give zero stars, I would. AAA's handling of our home insurance claim has been absolutely appalling. Since filing in March, we have been met with delays, neglect, unqualified vendors, and outright lies. We waited weeks for temporary housing, which I ultimately had to secure myself. The mitigation company AAA sent reflooded our home and then walked off the job without completing the work or taking responsibility. The general contractor AAA assigned submitted a bid so severely under budget that it left out major areas of repair. When we followed AAA's direction to get bids from licensed contractors, we submitted multiple -- all matching in scope and cost -- yet AAA refused to negotiate and continued to refer to their lowball, incomplete vendor estimate. We've been out of our home since April, with six children, including a child with serious health issues who was exposed to mold due to AAA's delays and poor contractor oversight. AAA did not take urgent action until I demanded it. No one from AAA even visited our home until July, after demo was already done -- four months after the claim started. Every vendor AAA has sent has been inadequate, unprofessional, and in some cases paid for work they didn't finish. We are now forced to pay out-of-pocket to restore our home because AAA refuses to provide fair market value or labor costs. Even after we submitted professional estimates with detailed scopes of work, we were backed into a corner -- use their unqualified people or pay for it ourselves. This has been the worst service I've ever experienced from any company, ever. We have no trust in AAA, and we are warning everyone we know: if you have AAA, pray you never have to file a claim.

If I could give a Zero rating I would. I told Marianita to book a trip to Zurich and Lake Como for…read moremy boss. I gave her all the information she needed to book the trip and two weeks went by without a word from her. Every time I tried contacting her she was unresponsive for two whole weeks. When I finally spoke with her she recommended I find another travel agency. I finally ended up booking the trip myself and because of her delays the trip ended up costing thousands of dollars more. I do not recommend this company!!!

Michael's Travel has been in business for many years and they also host yearly travel shows. They…read morehave knowledgeable, friendly and professional travel counsellors who will make your tavel a life long memorable experience.

I have used Roam Travel to book our corporate sales award trip for the past several years and they…read morehave recommended wonderful, unique places that provide excellent customer service. No matter where you want to go, they have great resorts and excursion recommendations that you won't want to miss! You can't go wrong choosing Roam Travel Company to help you plan your next memorable getaway.

We just returned from two wonderful weeks in Portugal and Greece. Charlotte was an outstanding…read moretravel agent. She planned everything from beginning to end and our drivers and guides were outstanding. Everything went off without any issues. She is very responsive and available at all times. We will definitely work with her on our next vacations. Her App is also incredible and you always know what's happening. JP

I am very impressed with the customer service I received from Jullio the manager he was able to…read moremake things workout for my son and I to able to take the trip to SanDiego He definitely made my day. Great service Thank you Lisa Ross

I normally don't give any bad reviews unless it's extremely horrible. I cancelled the trip on time…read moreand within their rules and regulations. They required us to send them a personal check (or cashier's check) for a deposit of $100 and then another deposit again. It has been a year now that I've been calling every month to get a refund and they keep saying they'll expedite the process and it will arrive within 7 business days but as I mentioned it's been a year already, a refund check hasn't arrived. I called again today and mentioned that I've been waiting for a refund and the guy said hold on and recycled me back on hold for another representative. Definitely not reliable, don't waste your money. We lost $200 and looks like we are not getting it back. Karma is real and it will come and get you back when you least expect it specially when you are a bad business scamming people.

Raina and team planned our perfect honeymoon to French Polynesia!! We split two weeks between…read moreMoorea and Bora Bora and Raina took care of us every step of the way! When booking, Raina gave us great recommendations for hotels, restaurants and activities and was able to get us more amenities and better rates than we could have gotten on our own including dinners and welcome gifts at both hotels. Flights, hotels, boat and car transfers were all perfectly coordinated with a hand-delivered package of all our ticket vouchers in the order of our itinerary so the process couldn't have been easier. We can't recommend Calabasas Travel enough, thank you for planning the perfect honeymoon!!

We absolutely adored our family trip to Australia that was planned impeccably by Raina and her…read morecounterpart in NZ. We enjoyed smooth transitions to each of four destinations in Australia, where we enjoyed visiting Sydney, climbing the Harbor bridge, and heading to Kangaroo Island for an adventure with Koalas and Kangaroos, and then a trip to Uluru to enjoy Ayers Rock at sunrise and sunset, and to experience the Field of Light... and then last but not least a trip to the tropical parts to enjoy the Daintree Forest, crabstabbing, and SCUBA diving in the Great Barrier Reef. It was a non-stop adventure just as we love our vacations to be. The hotels that were chosen were TOP of the line and every transfer went smoothly. She prepared us for the entire trip with a color, bound and accurate summary of what our experiences would be and when we would need to pack, what weather to anticipate and what add-on experiences were possible. A+++++++ I would definitely use this travel agency again!!!!

If you want prompt customer service, then Paula is your person! She responded to my questions while…read moreshe was on her own vacation, now that's service. I traveled with a group of 16 people and she was helpful from beginning to end. Even when there was a little hiccup, she figured it out and followed up. We are looking forward to booking future trips with Paula.

We just got back from a wonderful 14 day princess cruise that Paula planned for us to the Baltic's…read more It was the smoothest, most hassle free trip we've taken so far.Paula makes sure we are up to date with the ocean ready items such as our ship room luggage tags ,medallions and any out of country new visa programs, for example ETA in the UK that started in January this year. She double checks with us on everything before our trip to ensure we are stress free. Paula always adds special things to our trip like chocolate covered straw berries in our state room when we arrive. Paula ends our trip back home with a delightful welcome home card in the mail. Wish I could rate her more than just 5*

There really is no better travel agent than Cathy Kroll!…read more She's passionate, worldly, knowledgeable, extremely "into you having THEE BEST trip", and works tirelessly to make sure everything works out perfectly! She will always go the extra mile for her clients no matter what! Not only have I known her for 38 years, but I have taken trips through her. And I honestly can say she is one of a kind! You will not be sorry if you book through her, she's worth every penny!

I have not used a travel agent to plan a trip in decades (William Shatner has handled the majority…read moreof my bookings), but when it came to traveling to two countries I had never visited, a friend suggested Cathy Kroll as she had been to Ireland and Scotland (and apparently the rest of the globe) on several occasions. I thought I would receive some good hotel and tour recommendations, but what I received was much more valuable. At every hotel/B&B/Castle we stayed in we received upgrades (free breakfast/ larger rooms with 5-Star views/ complementary massages, etc...) that were worth at least $2,000 when added up (although it is hard to put a price on some of the views). Also to my surprise, our airfare was lower than what we had found using various travel websites. Cathy met with us several times before our trip to insure she had covered all of our needs and then tracked us during our travels to insure we were receiving all of the extra perks, and upon our return she inquired as to any changes we would suggest to the itinerary she suggested. I would highly recommend Cathy to anyone planning a trip and will be using her on all future trips!!!

Rick at Personal Concierge took care of our 5th Anniversary vacation, and we were thrilled with the…read moreresults. He made it easy and asked all the right questions about how we wanted to travel. So, when my husband was called away to Monterey for a conference and the conference manager told us "there are probably very few rooms available at this late date"...we turned it over to Rick. He got us a fantastic room, in a timely manner (with in 2 hours) AND in the budget that was given. We had three great stress free days, because everything was handled. When we got there he checked in with us to make sure everything was to our liking and made sure it was all we had anticipated. Don't do your travel arrangements alone, unless you love to be frustrated. RIck makes traveling more fun by making it easy. I absolutely loved the customer service!! Thank you Rick!

Our child just returned from the Spring 2026 trip to Washington DC and I wanted to share some…read moreimpressions. Overall, they enjoyed the trip, learned a lot, and saw a lot of interesting historical sites. Although, there were a couple of undesirable aspects to the trip too which I wanted to highlight for parents considering this trip in the future. Arguably, the trip's pace was just too fast. It's planned in such a way that the kids started and ended the trip with a sleep deficit and had difficulty getting a proper amount of sleep each night. The trip started with an outbound red-eye flight departing LAX, on-time, close to midnight PT and landing in DC at 7:30am ET. I think most would agree that a red-eye flight in a coach seat is not going to be conducive to sleep. Upon landing the kids had a fully packed day with a lot of bus travel and touring, and they did not get to an actual bed until late in the evening on arrival day. Each day of the trip was exceptionally long and fully packed with activities. This can be good on the one hand, to get the most out of the trip, but there's a downside too. My child shared that they were generally getting up between 6-7am and most days they did not get back to their hotel rooms until 10-11pm at night. With 4 kids sharing a room / bathroom (and showering at night), it took a little time before they could get the lights off to sleep, once they finally did get back to their hotel rooms. They never managed to get a reasonable amount of sleep each night because of this. This wasn't a case of kids staying up too late goofing around. Their return flight left DC in the evening, with the kids arriving back at the parent pick-up point at 12:15 am PT, which was 3:15am ET (i.e. the middle of the night for them). Part of the tour group was booked on an even later flight and arrived after that. Thankfully, all flights arrived on time, which is rare these days, but travel would have been even harder on the kids had there been any flight delays. A lesser concern relates to the meals offered on the trip. Our child reported that they didn't eat well on the trip due to limited food options at most organized meals or issues with the food's quality. Certainly, no one was expecting gourmet food on this trip, but it does sound like a lot of processed foods were served and there was a lack of healthy food options. I don't have first-hand knowledge about this, as I am only going by what my child told me. We attended an informational meeting for the trip two weeks before departure, where one of the teacher / chaperons from AEW giving the presentation kept reiterating just how "fast paced" the trip would be. She said the kids won't do well on the trip if they don't get enough sleep or are eating poorly. In hindsight, those comments seem ironic given that the trip organizers put the kids in a position to not get enough sleep while limiting their food choices to a lot of mediocre, processed food. It was annoying to have her go on-and-on in that meeting about just how fast-paced the trip would be, since this was the first time TravelED provided any indication of the trip's rapid pacing and red-eye flights. The positives of this trip generally outweighed the negative and I appreciate the organizers giving local kids this opportunity in the first place. Most importantly, the kids were safe and secure throughout the trip. Yet, there is room for improvement on the TravelED DC Trip. I doubt the trip would've been any less enjoyable or educational if a couple of the less popular sites or activities were skipped in favor of a more balanced schedule. Additional and higher quality food options would be an improvement too. Finally, at a minimum the trip organizers could do a better job of setting expectations before the trip is already paid for and too late to cancel with refund. This would include being more upfront about the fast paced nature of the trip, providing a sample itinerary with daily start and end times, and indicating the expectation for red-eye flights.

Our kids are so lucky! My daughter and her friends had the time of their lives visiting Washington…read moreD.C. TravelEd delivered everything they said and more. My other two kids can't wait until they are old enough to go.