I am very impressed with the customer service I received from Jullio the manager he was able to…read moremake things workout for my son and I to able to take the trip to SanDiego He definitely made my day. Great service Thank you Lisa Ross

I normally don't give any bad reviews unless it's extremely horrible. I cancelled the trip on time…read moreand within their rules and regulations. They required us to send them a personal check (or cashier's check) for a deposit of $100 and then another deposit again. It has been a year now that I've been calling every month to get a refund and they keep saying they'll expedite the process and it will arrive within 7 business days but as I mentioned it's been a year already, a refund check hasn't arrived. I called again today and mentioned that I've been waiting for a refund and the guy said hold on and recycled me back on hold for another representative. Definitely not reliable, don't waste your money. We lost $200 and looks like we are not getting it back. Karma is real and it will come and get you back when you least expect it specially when you are a bad business scamming people.

Excellent responsiveness. Good detail, helpful advice and customized service for a complicated…read moreitinerary. Highly recommended. They were even careful to follow up and respond while I was traveling. They suggested alternatives and a way to adjust plans mid way through our travels.

I contacted L&B in a pinch, Sebastian came through immediately, helped us even though most of our…read moretrip was already booked, and did it for a VERY modest price. We were so impressed with the way they helped us through everything, even while traveling, that although we are seasoned travelers who generally have booked on our own, we're realizing the benefits of a travel agent and would not hesitate to use L&B again. In fact, we plan to!

We had an amazing experience! We were referred by our…read morefriends who planned their Europe trip with this company and told us they had a great experience and vacation. Marianita helped us book our trip to Japan and absolutely took care of us. It's our first time visiting and we were a little intimidated by the trip. She discussed different things about Japan with us in great detail and booked us our hotels, activities, train tickets, Disney tickets and much more. Marianita even gave us copies of maps, trails, and bus information. She went above and beyond our expectations. Thanks Marianita! We'll be back for our next trip.

If I could give a Zero rating I would. I told Marianita to book a trip to Zurich and Lake Como for…read moremy boss. I gave her all the information she needed to book the trip and two weeks went by without a word from her. Every time I tried contacting her she was unresponsive for two whole weeks. When I finally spoke with her she recommended I find another travel agency. I finally ended up booking the trip myself and because of her delays the trip ended up costing thousands of dollars more. I do not recommend this company!!!

They are always super friendly and true to what they say about timing. I was in and out of there in…read moreabout 8 minutes. The office is filled with information about everything you need to know. My registration was completed very fast left e

Gave me wrong info. Unacceptable. Is not service. No one was rude, but told me only 1 car could get…read morea disability plate. I told the man I read online that each registered car I had could get the plates, he said no! I only wen to this place to avoid the long lines at the DMV. So I ended up going to the DMV anyways, I asked for the disability plates. They handed them to me Right away. For 2 cars. So the man at AAA was dead wrong! So be aware they may give you totally wrong info. The value of the place AAA on Wilbur that wasted my time is zero for this reason. Maybe they're good at something else, like give you travel maps or something else, but it's not cars and registrations and refused to give me the disability plates I had the right to.

If you want prompt customer service, then Paula is your person! She responded to my questions while…read moreshe was on her own vacation, now that's service. I traveled with a group of 16 people and she was helpful from beginning to end. Even when there was a little hiccup, she figured it out and followed up. We are looking forward to booking future trips with Paula.

We just got back from a wonderful 14 day princess cruise that Paula planned for us to the Baltic's…read more It was the smoothest, most hassle free trip we've taken so far.Paula makes sure we are up to date with the ocean ready items such as our ship room luggage tags ,medallions and any out of country new visa programs, for example ETA in the UK that started in January this year. She double checks with us on everything before our trip to ensure we are stress free. Paula always adds special things to our trip like chocolate covered straw berries in our state room when we arrive. Paula ends our trip back home with a delightful welcome home card in the mail. Wish I could rate her more than just 5*

Cindy Cromwell helped me plan my honeymoon and did an amazing job! We went to Oahu and Maui. She…read morewas always professional, knew exactly who i was, and all her responses prompt. They sent us all our documents- it was so nice having everything done so smoothly. When we encountered an issue with the hotel we were staying at in Oahu-that was the hotels fault- she was able to fix it right away. This is a great agency to go through because they have tons of partnerships with various hotels where you get great breakfast packages included. We really enjoyed the included brunches we received with our stay. I will definitely come back here when planning my next trip.

I used Town & Country a few years ago and contacted them again regarding some new travel plans. I…read morewas told to go elsewhere as my last trip was too labor-intensive on their part to be sufficiently profitable. Travelers beware an agency whose priority to their bottom line supercedes that of their clients' enjoyment.

I left messages for Laura Gilbard. I didn't receive a return phone call…read more Update: Unfortunately, I think that Laura had an incorrect contact number for me. I totally appreciate her follow up on Yelp to me. Navigating airlines, hotels and day tours for outside of the U.S. is overwhelming for this over 65 yr old...

Planning a full on trip during wedding planning was the last thing my husband and I wanted to worry…read moreabout. So, Laura planned our DREAM honeymoon to Jamaica! We had no idea what to do, where to stay, or where to visit during our trip, so Laura was an absolute Godsend!!! She was so quick during the process and updates for our trip. She gave us all of the travel and covid-19 regulation information for our trip, and made the process so easy. We had the most magical and stress-free honeymoon all thanks to Laura. We 100% recommend utilizing her services for all of your travel needs because we definitely will be in touch with her again soon! Also, the rooms and packages she booked us??? AMAZING!!!!! She is a honeymoon expert!!

I found Kim at a bridal expo in 2019. Right away, I was captivated by her radiant energy, her…read moreknowledge and passion for her job. I left that expo with her contact information and emailed her October 2019 to start the Honeymoon planning. Kim is a miracle worker! She had immediate comparable side by side cruise quotes for our destination, Tahiti. She took every idea I had and put it into our travel plan. She thought of everything from timing, transfers, air and hotel. Come 2020, Covid-19 hit and we decided to postpone our wedding along with our honeymoon. Kim made it so easy and simple to re-book our honeymoon in 2021. Along the way, our chosen cruise line canceled our trip so Kim had to start from scratch but she was so quick to react. She has about a 24 hour turnaround time! She keeps me in communication the entire time, we call, text and email. Fast forward to October 26, 2021, my husband and I go off on our honeymoon. It was everything I imagined and more. Thanks to Kim! Kim took my idea, and ran with it. She delivered and exceeded my expectations! We already booked another trip for October 2022 for our one year anniversary. I bet my money it will be just as amazing, if not, better! Kim, there will never be enough "thank you's" but THANK YOU! You gave me my dream honeymoon and for that I am eternally grateful. Use Kim for your travel plans! You will not be disappointed.

I met Kim at the LA Brido Expo but it also turns out we live in the same town (small world). She…read morehelped us plan our honeymoon to Saint Lucia....which included making sure we bought flights at a reasonable time for reasonable rates...and also helped us pick the best Sandals resort for us...we stayed at the Sandal Grande and it was magical....everything you could imagine as honeymooners. I'll never forget our magical trip and would 100000% recommend having Kim help you. She's amazing, professional and knows what she's doing. Thank you again

Sandy is a great travel agent! We have used her several times, and she has come through with great…read moredeals and discounts. We recommend Let's Go Travel (on Faust Ave.) for your travel needs.

Searched up travel agencies and this company popped up with nothing but a 5.0 rating from 40…read morereviewers. So I called told the lady, sandy, my first time calling any agency like this at all. Was very nice and helpful with me getting to the point for the traveling. She sent me a quote yesterday around 4 pm saw it for a few minutes but was mislead by her when we had our initial conversation on Tuesday about airport fees being separated was really no biggie at all to me. So my assumption to the quote was only for the stays and transportation to and from the airport. So I decided to contact Costco travel around 6:30pm yesterday about 2.5 hours after receiving her quote to see if someone had packages including the flights and they gave me the quote then and there within 5-10 minutes as opposed to a day of waiting which is also not a problem at all waiting for a quote. The issue was when she contacted me about 20 minutes ago. Conversation lasted about a minute or less. She asked if I received the quote I said yes I did thankyou for that but unfortunately I won't be doing it due to airfares not being included and she stated that it was and I stated that oh I thought you said it didn't come with it as hearing it in our initial phone call on Tuesday but regardless I told her it's okay I contacted Costco travel and it seemed like they were including flights for x amount as well as two voucher gift cards that totaled an extra 1,300.00 dollars in savings technically to be used at their Costco warehouses. Which is what I told sandy and she had the audacity to state "yea uhh huh okay" and immediately ended the call. In my opinion that was where this lady sandy deserved to receive this 1 star rating with this large explanation.

I have used Roam Travel to book our corporate sales award trip for the past several years and they…read morehave recommended wonderful, unique places that provide excellent customer service. No matter where you want to go, they have great resorts and excursion recommendations that you won't want to miss! You can't go wrong choosing Roam Travel Company to help you plan your next memorable getaway.

We just returned from two wonderful weeks in Portugal and Greece. Charlotte was an outstanding…read moretravel agent. She planned everything from beginning to end and our drivers and guides were outstanding. Everything went off without any issues. She is very responsive and available at all times. We will definitely work with her on our next vacations. Her App is also incredible and you always know what's happening. JP