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    Luxury Surfaces

    5.0 (1 review)
    Open 12:00 am - 12:00 AM (Next day)

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    Services - Luxury Surfaces

    Exterior staining

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    Alice Lane Home Collection

    Alice Lane Home Collection

    2.8
    (25 reviews)

    I placed an order with this company on April 13,2025 based on their advertised 6-8 week delivery…read moretimeframe. That timeline was not met, and the overall experience has been extremely disappointing. I reached out on May 7, 2025, and was assured the order was in transit. That turned out to be untrue. On June 2, after following up again, I was told the item was just being shipped to the receiving warehouse but they were "still within their 6-8 week timeframe". Then on June 6, I was informed there were issues with the delivery company and that the order was essentially lost, but no further updates were ever provided--despite promises that they would be. After contacting the delivery company directly, they confirmed they never received the item as of June 10, 2025, and that the claims about delays on their end were inaccurate. At no point was I offered the option to cancel, nor was I asked if I still wanted the item after the significant delay. There was no apology, no explanation, and no offer of a discount or resolution. Deliveright did not receive the order until after the 10 week mark. I eventually filed a chargeback and submitted full documentation to my credit card company, including all emails, chats, and call records. I also cited the Federal Trade Commission's guidelines, which state that sellers must either ship within the promised timeframe or get the buyer's consent to delay--neither of which happened. Looking at other reviews, it's clear I'm not alone. I hope this feedback helps improve the company's customer service practices and serves as a warning to others considering placing an order.

    Do not purchase anything online from Alice Lane. If you have to make a return they charge a 20%…read morerestocking fee and charge you a $15.00 shipping fee! It is a borderline criminal activity and they are going to keep about half of your money. I order from many online stores and have never found any to be so greedy. Order at your own risk!

    Maven Home Interiors

    Maven Home Interiors

    5.0
    (2 reviews)

    Rachel Hutchens is amazing! She is so personable and talented at what she does. I love how she…read moreoffers 3-d design renderings. She is very helpful with suggestions but also allows you the freedom to choose what you like with your personal design taste. She is extremely creative - I love how she comes up with innovative ideas to ensure efficiency in the space without sacrificing aesthetic. From start to finish, highly recommend her design services.

    Rachel Hutchens is an incredible designer! We love our newly remodeled open concept kitchen. Rachel…read moretakes the time to get to know her clients and their tastes. She's a very good listener. At the beginning of our process she asked me to begin collecting pictures of kitchens that appealed to me. True story .... We met on several occasions and I was able to share my vision for our new kitchen but, what I was describing was not matching the pictures I was saving on Pinterest. Rachel carefully shared her thoughts and helped me see that what I wanted was a modern farmhouse. Along the way, she provided us with multiple versions of designs and was always willing to tweak them to make it easier for us to make decisions. Besides designing our kitchen Rachel was involved in all aspects of our project by helping us select flooring materials, paint and cabinet colors, hardware, new fireplace design and lighting fixtures. She took us shopping for backsplash tile and countertops. Rachel responded to questions promptly which helped keep the worries down to a minimum. Remodeling can be quite stressful and she was incredibly understanding and willing to support. Rachel helped me move out of my comfort zone and the results are stunning. We couldn't be more please and highly recommend Rachel to anyone dreaming of a new beautiful kitchen!

    Luxury Surfaces - painters - Updated August 2026

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