This review is based on an experience my mother had at their Arcadia dentist office on September 4,…read more2025. Same dentists but different office location. I'm posting my review here so the entire dentist office can see it since this Yelp page is actually claimed. The other one where I wrote my first review was an unclaimed business but I want Dr. Jun Han (Dr. Shaun Xu's wife and partner dentist in the office) to see this.
*****
I still can't even believe this, but I'm writing this on behalf of my elderly mother. Dr Jun Han verbally assaulted my mother at her dentist appointment.
What happened to my mother at this dental office was so unacceptable that I have to warn others.
My mother doesn't speak English, which is why she drove over an hour to Arcadia to see this dentist, believing she would be able to communicate with them. She had confirmed her appointment through the office's text reminder system (proof available) for a routine teeth cleaning.
When she arrived, the staff insisted she take another set of X-rays. My mother politely declined, since her appointment was scheduled for cleaning only. At that point, Dr. Han Jun became visibly upset, hostile, and verbally abusive. My mother was insulted, threatened, and ultimately kicked out of the office. The encounter was so stressful that her blood pressure spiked to 190/97, leaving her dizzy and in tears when she called her daughters immediately afterward.
I don't know what happened to the front desk receptionist or the other team members in this office but SHAME on you for hiding and allowing Dr Jun Han to unprofessionally yell, cuss, and threaten a patient. Her husband, Dr Shaun Xu, is also a dentist in the office and he was the only one urging her to stop, and she yelled and threatened him too! (So I do want to thank Dr. Shaun Xu for speaking up for my mom against his wife's breakdown).
I believe this minor disagreement on X-rays was a tipping point which caused this yelling assault. Regardless, as a professional (?) licensed dentist, you do NOT VERBALLY ASSAULT YOUR PATIENTS, no matter what you're going through in your personal life.
No patient should ever be pressured into unnecessary procedures, threatened with insurance, or spoken to with hostility. This experience was not only unprofessional but extremely DANGEROUS to my mother's health.
If you value respectful and ethical care, I strongly recommend looking elsewhere.
I am attaching a screenshot of my mother's own review she wrote in Chinese. This experience has deeply and negatively impacted her mental health and well being.
