I shop quite often on their online store. clothes are good quality pieces but quite expensive. The…read moreonly odd thing about the atmosphere are the snobby employees. Be prepared to be ignored or employees to dread helping. I got asked a couple times if I need assistance and it looked like they dreaded to ask, then why ask if i need help? When i go up to pay the manager had the nerve to runaway and yell out loud "someone else will help!" To compare them to a better customer service atmosphere at the store called Aerie--they should probably keep that attitude in check-especially if customers are nice!! Customer experience is everything when it comes to reputation/ image of the brand to keep a positive experience.

I loved this store when I lived in NJ! Tiffany and Jay gave me a wonderful first-visit experience…read morewhen I shopped at Easton's store this week: color theory, personalized attention, and kind words. Thanks ladies!

Customer service is the best ever. I had a return and I couldn't find the receipt. They were able…read moreto look it up by the time I was in the store alone. It didn't stop there. They held the receipt over the weekend so that I could return my items on Monday after work. I returned my items, but sadly had a decline on my card to get my refund. They worked with me for a couple of days to get this taken care of not only that but later the next week they called to make sure the refund had went through. I love good customer service and that's one of the things that keeps me coming back. But not only that their selection is wild. They have almost anything online available. I cannot say enough great things about this free people location.

cool stuff but in the last 3 months weird employee vibes. both times looked at me so strange. Not…read moresure why. I miss last years manager older blonde lady was fantastic! order something for me online on the spot. super nice. get some friendlier staff.

So I will start by saying that I kind of have a shopping problem and Francesca's is definitely my…read morekryptonite. And while I have seen some of the reviews state that the clothing can be pricey, they also have some of the best deals I have ever encountered. There is never not some type of sale going on there. And echoing the other reviewers the staff really is always so friendly and helpful! For example my bridesmaids dresses were on sale for only $15 each. And due to the wrap style and length not a single one needed to be altered. They are consistently having amazing sales where you can get super cute shoes, dresses, candles, and even hair products for around $10 or less. A few downsides are that they run out of things fairly quick and don't seem to restock but are also getting fresh new items in daily. I've also had a few things be damaged or tear but that is few and far between. Can't really say enough how much I love this place!

I became a lover of Francesca's years ago after discovering it right here, this exact location!…read moreLately I've been visiting more often and I've really been enjoying it. Every location of Francesca's is slightly different. They have the freedom to make each location unique, which is something I really enjoy. This particular location is rather small and tucked right in the middle of the mall at Easton Town Center. There is an entrance on both ends of the store and it tends to get rather packed and some sometimes hard to move around. Other than that, this location is great! They carry a large array of clothing, generally changing with the season. I went over the weekend and the spring clothes were out on display, very bright and airy! They also have tons of beautiful jewelry, handbags, and cute knick-knacks like coffee mugs, key chains, and notebooks. You can definitely find a gift here, no doubt! The staff at Francesca's can be hit or miss. They are either up your butt following you around, trying to "help." Or, they are pleasant, friendly, and give you space to browse and find something you like. Lucky for this location, they are more relaxed and I don't feel like I walked into a used car dealership. They are always happy to start a dressing room for me, grab different sizes if need be, and recommend accessories. They also tend to have deals like buy one get one fifty percent off. Who doesn't love good deal!

This location is fabulous! I must say, I had some weird intimidation of going in this store because…read moreI thought it would be too expensive & not a good fit for my style. But! Their staff is genuinely so laid back and kind. The home decor is lovely. And, I really enjoy some of their clothing items. I left with a dress, some oven mits, a matching apron, a notepad, and even a lamp. How fun!

I don't buy often from this store. If I do, I get decor and random things. I've never purchased…read moreclothes from them. The whole place is so pretty though. You just wish your closet looked like this. We did get greeted at the door. It's nice and open and the store is always so big!

The steak was very good wish they had Mac and cheese and I had some of the other things I wanted…read morefor lunch but it wasn't good for dinner and it wasn't really a big meal and it wasn't very good

Service was great greatly appreciated…read more Selection and selling points ok however I managed to pick up a few nice finds not disappointed at all

I had such a great shopping experience here! The employees were incredibly kind, patient, and…read moreaccommodating while helping me find the right size and fit. Since I'm on the shorter side, it can be challenging to find jeans that fit well, but they went above and beyond by grabbing different sizes and styles until we found the perfect pair. I never felt rushed, and they made the whole experience so much easier and more enjoyable. Excellent customer service--I really appreciated all of their help and will definitely be back!

The employees working there are super rude and incompetent. I got overcharged they didn't believe…read moreme I pulled up the proof that they did, they said they couldn't help me that I had to call customer service. Management needs to make changes.

I've now had two horrible experiences at this location, and I will not return. The tall, blonde…read moremanager is a bit vicious. The store associate assisting me at the register seemed distracted and uninterested in helping me complete my online order and transaction, so I stopped her and decided to leave empty handed. My order would have been a little over $300. What's interesting is, people often wonder why the sales on eComm are killing brick and mortars. It's because of the horrible/lack of customer service. The manager was worse of all. Discussing managerial tasks out on the floor in front of customers. Steaming clothing instead of greeting customers. I actually needed help on three separate occasions--and nothing. I escorted myself into a dressing room and all. I counted four associates, which out numbered the amount of customers. Disgusting. It's only a matter of time before this location closes or the manager is let go. Maybe if she applied herself she'd have a more fulfilling job and wouldn't treat customers like she's doing them a favor.

I love this brand but am disappointed in the service at this location. While the sales associates…read moreare a little helpful, a little friendly, there is a lack of organization and managerial help to pull it together when the store is busy. When you are offering 40 percent off the entire store, on a weekend, you must be proactive to take care of your customers. In a world of technology with hand held devices, there is no reason to have long lines. A manger can grab one of those handhelds and ring customers up. Today I needed a pair of pants ordered along with my purchase. While the associate was very sweet, no one in the store had a valid log in to order these for me online, so I could take advantage of the 40 percent off and free shipping. She basically told me come back later or order online and pay the $9 shipping. So, I arrive home and attempt to order online, use the chat function, and pants are full price plus shipping. No promo codes worked. I think this brand could offer some improved personal customer service. That is part of the reason I shop there, otherwise I could just go to Target.

Stopped back at Lilly again for a planner…read more This time I went right when they released the 2024-25 version so I wouldnt be in the same situation as last season. Ladies get them before fall... they become hard to find in the mid fall. Since they were released recently I had no problem with the size and pattern I wanted. While there, I attempted to return a sweater purchased on line during a big sale. That was a final sale item so it was a no go... even for exchanging it. Makes sense... sad, but understood their policy. Then manager felt so bad that she couldn't don anything about the final sale. She let me know about other items that were on sale and 215 later I left with more stuff!!! I was so excited that the dress, shorts and shirt (plus two earrings) I had wanted for months was almost 60% off!!!! Now thats a bargain on items that ticket over 100 each. I really like this store and staff. The store is always clean and organized. Staff helpful. Plus, I have never had an issue with it opening late or closing early. It just is a well run place.

While Lilly is one of my absolute favorite stores, this location has let me down now 2 days in a…read morerow. I've driven 30 minutes each way TWICE, paid for parking and showed up TWICE only to find the store being closed! Online it says the store is open until 9pm. Showed up just before 7 yesterday and 6:30 today to locked doors. Super disappointed

Large national retailer. At one time this was one of my favorite stores. Why? The shoe…read moredepartment. Previously the shoe department had so many manufacturers and widths. That is not the case anymore. Hardly any narrow or wides. You need to order them in to try on. It feels like they have cut the staff and merchandise in half. I wonder how long this place will stay in business

Nothing of normal size, no one would help me. Finally, found a salesperson, said she would help,…read morebut never did. Left empty handed and upset. Why do you not want to sell merchandise? Tried to explain I needed a dress for my elopement and needed help. I will tell everyone I know not to spend money here.

I came in in a huge rush last week after work to exchange some leggings. I didn't have the…read morewrap-around paper that came on them anymore, but I hadn't worn them and they were too big. Kate let me exchange. She was awesome and accommodating, even though there were other customers and it was gross outside. I was admittedly in a huge hurry and kind of frantic, so I just wanted to leave a note so she knows how appreciative I am. Thank you, Kate!!!!

Staff was rude and unprofessional. I've been to other Torrid locations and have never encountered…read morethis anywhere but this store in Easton Mall. I'll never go back to this location.