If there is an attorney out there that would Like to take me…read moreon as a client to sue this establishment for false advertising, please message me. Your website offers an extra fee to not use a credit card. Psych! Not the case it's 10 PM and I am Stranded at the airport because guess what they require a credit card. Which at no point does it warn you. In fact it actually asked for my credit card information online and secured the reservation. Once arriving to pick up they said, we need a credit card? WTAF!?!

One star, only because I cannot give zero…read more.. Booked a cargo van several days in advance and went to pick it up only to be informed they don't have any. Instead of calling to let me know, or finding one at another location they let me drive to the rental place to tell me. They also made it seem like I was imposing upon them when I asked them to find one in their system. Turns out they rented them all to Amazon, and even though I had a reservation they gave them my can. They offered a 16' box truck, which defeats the purpose as I can't get it into my parking garage. Crap customer service, and the hungover attendant was of no help.

I love everything about these guys. Their whole business model is geared towards real people,…read moreliving real lives. Their hours of operation are excellent and the fact that they have a 24 hour drop off is amazing. I tried to rent a car from both Hertz and enterprise, but they both close before 2 PM on a Saturday and they aren't open on Sundays so that means you have to keep it for an extra day, even if you don't need it. Total scam. These guys are open seven days a week with normal business hours and you can drop it off anytime. Super friendly and easy to work with. My car was definitely used and it wasn't the newest model of anything but you know what? It worked just fine.

I want to compliment Diego #1 and his great help in securing a car rental for my daughter in the…read moremiddle of her stressful finals at SDSU. She arrived, the staff was VERY helpful and made the process easy. The price with everything included was cheaper than AVIS even with a corporate discount and airport fees. Diego you were terrific and we really appreciate it. Thank you for your help.

I am SO thankful to Tara and the entire team at this location of Enterprise. We were in an accident…read moreand rented a car here through insurance. We had lots of random issues (none of which were their fault), from availability to billing, but they stayed on top of everything and made sure that we were always properly covered. They went above and beyond, and made a stressful time so much easier. Honestly, I'm shocked to be leaving a good review for a car rental place, but this spot deserves it.

Wonderful service! When the car I reserved had the 'check…read moreengine' light on, just as they were checking it before I arrived, they not only gave me an upgrade for the same price, but also gave me a discount for the inconvenience! That's an example of what excellent customer service should be!

I had reserved a convertible for our San Diego trip and chose Alamo, and it ended up being a good…read moredecision. Unfortunately, the car rental center is not inside the main terminal, so you do have to take a shuttle to the rental car area, which is about a 10-minute ride. When we landed, there was a long line, and it took us about 10-15 minutes to make the queue for the shuttle. Once we got to the rental car center, customer service was great. We had already checked in online and had our own insurance, so the process was pretty smooth. The customer service rep was really nice and even cracked some funny jokes. A few minutes later, we were in our car a white Mustang convertible in great shape and very clean. The only thing I wish they had done was give us a quick demo on how to close and lock the top, because we couldn't figure it out at first and had to watch a YouTube tutorial. Returning the vehicle was a breeze, and I got an email receipt within minutes. Overall, a smooth rental experience and a good choice for our San Diego trip!

The Chevrolet Equinox that we rented from Alamo in Las Vegas at the airport and returned in San…read moreDiego at the airport Wednesda - Saturday May 20th - May 23rd 2026 was an exceptionally posi experienc. so much so that my wife stated on multiple occasions she wants to upgrade from our current Chevrolet Trax (which is our 2nd as we love that small SUV.). That could result in a very expensive car rental but for all the right reasons. The vehicle performed very well and was in like new condition even with 31,000 miles on it. Upon returning the vehicle in San Diego Anthony C immediately acknowledged and engaged us positively with fantastic hospitality and he went out of his way to show he is invested as an employee delivering quality service and result. Going through as much traveling as my wife and I undertook across this great country from the east coast to spend a few days on the west coast and western US Anthony C left us feeling even more glad that we did this rental from Alamo through Costco which was our first time doing so. Thank you, thank you, thank you. Now it's the red eye home on Frontier airline back to the daily life we enjoy being Americans in the golden age of America 250.

Rest assured, this company is very well rounded and structured…read more Communication is top notch and their commitment to making it work for clients is unmatched. I also like the fact that their options are diversified and well stretched across a good variety of car categories. Wellllll worth the costs. Highly recommended if you're looking to have fun on the road in San Diego.

Whether you rent a car from Phil or not you will get first class treatment. Very personable on the…read morephone and will do what he can to get you taken care of. In a time where many people are trying to gouge you for extra money siting "COVID" this and that, not at this place. Phil is a genuine guy and no doubt he should be the first call you make when renting an exotic car in San Diego.

I love this Enterprise location! They are doing it RIGHT!…read more The whole experience was such a breeze even when we had a small hiccup (windshield fluid was low and the car was setting off with alerts). They exchanged our car and gave us a free upgrade at no extra charge! The whole exchange process was so quick (about 15 minutes)! When I discovered that the car had low windshield fluid, I texted the Enterprise team and they were able to accommodate me on my timeline! The whole team is fantastic! From picking up to returning the car, this whole place is a well oiled machine!! Other Enterprise locations, take note!

Fantastic service!…read more You take the shuttle across from baggage claim. I got to the front desk, they checked me in quickly. Went upstairs was greeted by employees, Kevin helped me . Kevin gave me 3-4 car options and I was on my way! Great location? Fast service! I was in n out in 5 min. I think the shuttle to get to the location takes longer because of traffic but that's not on enterprise. Would definitely recommend

BEWARE!! CLEANING FEES APPLIED TO CREDIT CARD AFTER USE. AND THEY DID NOT HAVE THE CAR THAT WE…read moreRESERVED. . Apparently we all must TAKE PICTURES every time we return a rental car. You think you're getting a good deal, and then one month later you get a $150 charge for cleaning - a perfectly clean car. We used it for a wedding! There was no debris or pet hair left behind. So from now on we TAKE PICTURES when we drop off the car. Let me be clear, the car rental was a painful process. We reserved it beforehand. When we arrived, there was no car for us. We had a 7 foot tall passenger so there is only one kind of car that he fits in, and they then gave that car away, then gave the only other car to the person behind us in line!! why? Because they sent us out to the parking lot to look at it to make sure that it would fit a 7 foot tall passenger, and while we were in the parking lot, checking it out, they rented it to the next person in line. So we ended up with a third car, which was not what we had reserved and did not fit our needs. So the entire experience was not one we wish to repeat again. Sometimes I wonder how they get away with this stuff! REVIEW WAS AMENDED BECAUSE THEY REFUNDED THE MONEY AFTER WE COMPLAINED.

I originally rented a car that the said they had in stock. I paid full price but unfortunately when…read moreI came to pick up the car, the car was unavailable. I received a different EV only to find out when I went to charge it, there was no adaptor. I had to go to a different budget location and swap for a gas car. They would not give me a car at the same level I paid for, rather they told me to take it up with corporate. I had to pay EXTRA to get a gas car that was not on the same level I paid for initial. Being someone who has rented from Budget multiple times, it disappoints me that they failed to accommodate a loyal customer who has used their service many times. For future reference, be sure to call them to make sure they have the car you reserve to prevent this situation from happening.

Maybe I lucked out but had a great experience at this Hertz. I travel for work sometimes and Ive…read morehad my fair share of questionable service, so it was a pleasant surprise at this location, especially after reading the comments. So here I am to tell you my good experience to save you a little stress. I flew in on a Monday night. There is a free shuttle that takes you to all the rental cars. I travelled in my wheelchair (but I also have a prosthetic leg) and it was all accessible. Rolled right up to the counter and the original car was not available, but there was one a size up and they charged me the same price. Nice, newer Chevy Blazer and didn't have any damage. They also asked if I need hand controls, which I don't, but awesome that they have that option! Just be warned that once you get your vehicle, there is a pretty big line to get out of the garage. Have your drivers license and rental agreement ready and the process was quick once you got to the front booth. It took us about 30 minutes from showing up to the store to get on the road. Drop off was super easy as well and of course, there is also a shuttle to take you back to the airport.

Absolutely terrible! More than 20 people waiting in line with reservations but no cars. The…read morePresident's Circle is empty. This is among the worst rental car experiences I have had. My next rental will certainly be from Avis. I strongly recommend avoiding Hertz.

Andre at the return was AWESOME! He was very positive from the moment I arrived to return the car…read moreand was professional and helpful. Give Andre a raise!!!

I reserved a full-size luxury SUV directly through National for Christmas travel. When I arrived, I…read morewas told there were no full-size or luxury SUVs available, and that despite having a confirmed reservation, it didn't matter unless it had been made more than 24 hours in advance. As an Executive Elite member, this was extremely disappointing, especially during the holidays. I was placed in a sedan and told it was an upgrade, which it was not, and it did not meet the needs or vehicle class I reserved. That said, I do want to acknowledge that the manager reached out the following day, without me having sent a complaint email, to apologize for the error and the inconvenience caused by not having the vehicle available. I appreciated the proactive follow-up and accountability. While the initial experience fell short of expectations, the manager's outreach did help restore some confidence. I hope this feedback helps prevent similar situations in the future, especially for loyalty members with confirmed reservations.

Rented a car from this location while my car was in the shop. It is in a convenient spot off I-8…read moreand easy to access. My reservation was made through my insurance, which was hassle free. It was a decent wait for a vehicle when I arrived to pick up the car. The car wasn't quite ready, as it still needed to be cleaned / was at the car wash, which they said was about a 5 minute walk. While I was waiting, a number of customers came in and most were upset that the car they requested was not available. It seemed like they were short on cars and staff. Staff were friendly and helpful though. When returning, they mentioned they didn't have their shuttle available so I ended up taking a Lyft. Not the end of the world, but would've been nice to have the shuttle service.

Decent Rental, But Limited Options and Staff Shortage…read more We recently rented a vehicle from the Enterprise Car Rental located in Mission Valley, just off Interstate 163 and near Chuze Fitness. Our reservation was scheduled for 10:30 AM, and although we arrived slightly late around 10:45, the staff were actively assisting other customers with both pick-ups and returns. Despite the busy environment, the check-out process was relatively smooth. We were initially given a white Jeep, but unfortunately, it wouldn't start using the push-button ignition. The staff were notified, and while the vehicle was a hybrid (gas + electric), the fact that it wouldn't start at all made it unusable for our trip. We were then offered a Toyota Highlander, which was slightly smaller in trunk space but manageable. Before leaving, we noted minor dents, dings, and a small crack on the driver's side of the windshield near the wiper. Staff assured us these damages were documented and that we wouldn't be held responsible. The benefit of unlimited mileage allowed us to take the vehicle out of state to Arizona, which was great. However, once in Arizona, the dash displayed a maintenance message: "Vehicle requires maintenance, please see dealer." While it didn't impact the vehicle's performance, it was a concern, especially while traveling long distances in desert heat of 116 degrees. After looking it up, it seemed to be a routine 7,000-mile service notice, likely indicating an oil change was due or minor engine service--not ideal because you just really never know under the hood of a vehicle what issues may arise. Returning the car was a bit frustrating. With only one staff member working, we waited nearly 20 minutes just to be assisted with the return. Thankfully, the woman who helped us was friendly, apologetic for the wait, and reassured us we wouldn't be charged for the extra time. Overall, the experience was just okay. The vehicle functioned well enough, but the lack of available options, the initial vehicle issue, the dash warning, and the understaffed check-in/out process left a lot to be desired. Parking is also a hassle, as the lot is shared with several other businesses including a gym and insurance office, making space very limited. If this is your only option, it might do in a pinch--but don't expect a large SUV selection or swift service. 3 stars.