I've had my nails done at Nails #1
by Anna, Tracie and Ann!…read more
All did a nice job...
That being said, the nail tech "Tracie" truly has an attitude problem!
Not kidding! If ANYthing (chip/lifting) ever goes wrong with your mani, it's ALWAYS the customer's fault.
Example: Gel Nail Polish peeling?
Tracie: "Must've been your hand lotion" she KNOWS you put on because your hands were soft.
What?! lol Hmm, did I?
She said, "I FEEL your fingers, they are soft. You put lotion on them!" Really?
IF you choose not to do the "higher-end full manis" and stick with a polish change, she won't rebook with you!
Tracie "Sorry, I'm booked."
Me: "Every day for the next two weeks?"
Tracie "Yes, full. My 'friends' take care of you."
Me: "Your friends?"
Tracie "They do your nails."
Another tech, Anna explained, then apologized to me for Tracie's words.
(After they chatted about me in Vietnamese)
I had my daughter call later to see if she actually had openings, and she did!!! She HAD openings!!!
Tracie lied to me. Done w/ her disrespect.
I've witnessed Tracie refusing to make an appointment with a walk-in, too.
"Booked" when she clearly was not and she even told me so! The woman said, "what about tomorrow?"
Tracie said, "Booked."
After she left, Tracie said she "didn't like her." Wow.
One day after she finished my gel, she put a little handlotion on my arm and then TOLD ME to "rub it in myself" because I "didn't pay extra for a FULL manicure."
She's rude. I always left her a nice tip, too! Every single time! Past tense! DONE w/her.
Last time she did my nails, I didn't like the original color I chose
(I apologized, never did that w/her previously) and she said it was too late to change it. "Too late."
I insisted, and then I suggested she simply put the new color on top of the one I didn't like. She did, (I was happy) but Tracie was clearly UNhappy grumbling/ complaining while doing it.
These crazy rude nail experiences were an absolute first for me, and I've been getting my nails professionally done for 30 years! I do not feel like a valued customer with Tracie. :(
Book with ANY of the other three nail techs. They are all professional and they're actually nice to their clients.
As for me, NOT going back.
The manager should not let her get away with this rudeness.