I have been going to brooke at this salon for two years. I got frequent facials and dermaplane. I…read morehave been on tretinoin for the entirety of getting services at this spa. Due to Brooke departing paths with this spa I was willing to give another staff member a shot as I have always had good encounters here. I showed up for my appointment, and was told by the staff member she did not feel comfortable and would not be able to do my service. If clients are required to call 24 hours in advanced for cancellations to respect the staff members time the staff member should be able to do the same for the client. I felt as though my time was not valued by this business. I ended up going elsewhere, and will be from now on.

Never coming back. Saturday morning I had a 90 minute massage scheduled for 9 am, with my regular…read moremasseuse Cheryl, who I've been going to for over a year. I woke up extremely ill: sore throat, coughing,  sneezing, fever. I called to cancel,  too sick to come in and unwilling to spread what I had to Cheryl or anyone else. Since my appointment was at 9, and they opened at 9, I called a few minutes earlier hoping to get a person, since I didn't know how quickly they check messages, and I didn't want anyone wondering why I hadn't showed. The receptionist was beyond rude, saying she couldn't understand why I didn't call earlier than 5 minutes before my appointment since they had a 24 hour cancelation policy. I pointed out I hadn't planned on being sick so couldn't have called 24 hours in advance,  and called as early as I thought I could given my appointment was at 9, and they open at 9. She then went on to say I should have called earlier and left a message or texted because the owner always checks messages and they could have gotten other people in because there were a lot of people waitlisted. She had the snottiest tone in this 3 minute phone call where she fought with someone who was clearly sick.  I told her I was so upset with how she treated me,  didn't appreciate it,  was offended,  and wouldn't be coming back.  She just hung up on me.  I reached out to the owner,  who according to this receptionist,  is constantly checking messages but it's been crickets. For all of you who came after 9 who would have been exposed to a nasty bug if I would have come,  just know they apparently would rather I have kept the appointment than worry about your health.

Great experience!! Would highly recommend going! For first time spend a little more and get the 90…read moreminute session.

Spa delivered an exceptional massage to my daughter. It was our Christmas present to her. She was…read morevery happy with the service and her masseuse.

Update: (see first review if you haven't)…read more I love that Tonya tried to turn this around to "I'm just a disrespectful person as my general to adults," but then admitted she doesn't know me and hadn't heard from me even after the first incident. Tonya doesn't know me, I'm not sure why she'd outwardly admit to gossiping about her clients. Please tell us Tonya, who did you discuss my private client information with to determine i was just disrespectful in general? Dont your clients have protection like HIPPA? You don't need to answer that. I screenshotted your response and intend to find out on my own with your written proof of breach. (I guess my dad, your good friend, didn't mention it was a legal based degree?) When you screw up someone's grad pics by not showing up to the appointment which was booked a month or more prior, yes Tonya, they are going to leave a bad review. It doesn't make it bogus LOL. It's on purpose because we already discussed the reason for my appointments and confirmed it (TWICE) and you still just decided not to show. Your solutions were the week AFTER my reason for even scheduling the original appointment or a random person you trained even though I spent weeks even looking for you. No thanks. Just admit you can't run a business like your friend Lisa tells everyone.

I came here for a wax and microneedling. I didn't do the consent waiver online (I missed that I…read moreneeded to do it) so they had it ready for me to complete on an iPad in the waiting room. The wax was much less painful than previous waxes I've had at other places. This was my first time having microneedling done, and the aesthetician walked me through it step by step as she was performing the facial. She was very professional and courteous the whole time. Would definitely recommend Infinique and would return.

Literally 10/10 . Not as high end but the massages are so much better here omg . Everything about…read moreit was amazingggg

Deep massage was fantastic and very relaxing. Price is on point. Room was comfortable and dimmed…read more They preserved dignity and comfort throughout massage. Wii be going again and would recommend.

I brought my sister here for a birthday spa day and we are leaving here happy, refreshed and…read moretreated like royalty. We walked in this morning, about 1.5 hours before our appointment, because as a client you are able to use the whirlpool before of after your services at the Spa, and We wanted to take fill advantage of that! We were greeted warmly and brought to the dressing room which is beautifully decorated. Calming music is quietly pumping through the surround sound which INSTANTLY has you feeling blissful before your sessions even start. We were given robes, slippers and keys to the lockers to secure our belongings. We spent about 40 minutes in the whirlpool, then went back into the spa to shower before our appointment. When we were robed again, we went through a door to the "sanctuary", which is a beautiful sitting area with comfy chairs and couches next to a fireplace. They also offer a serve yourself tea and snack bar. I literally has the BEST cup of tea ever. It is called "Evening Comfort" I HIGHLY recommend having that when you are here. One of the things I love about this spa is their spa packages. It is a combination of different services, for an extremely fair price. Ex- massage, facial, mani and pedi... or massage facial, foot soak.. This is my fourth time taking advantage of them. And each visit has been five stars! Each service we had today was comfortable, professional and exactly what I. Had hoped for. We were able to meet Sue, the owner, who is an absolute delight to chat with. Very down to earth and personable. Really, All the staff i've come in contact has been this way. I left feeling both relaxed AND energized... didn't even know that was possible. But it totally is! I cant wait to come back and pamper myself again.

I admit it: I'm the type of reviewer who only writes these when service is truly outstanding or…read morenoticeably poor. Do with that what you will. That said, sadly this falls on the 'noticeably poor' end of my Yelp spectrum. Specifically, I feel it necessary to caution anyone wanting to get a salon service in Appleton to look elsewhere. It began when I made the appointment. The receptionist was noticeably unfriendly and rude. I don't live in the area anymore, so I'm fine with bluntness, but this very much felt like the receptionist was mad at me for even making an appointment. I chalked it up to the service industry being hellish right now and--because I was there for my sister's wedding and to see my best friend (who I hadn't seen in a year)--I agreed to pay the up-charge for the Friday/weekend appointment (believe it was around 15% more). At the time of my appointment, we were told to arrive early. We did, but it was unclear for what reason. The entire salon/spa area seemed like a forgotten space in the basement of this hotel (only two people were working that day). Think: old salon products on dusty shelves, askew chairs, open doors with cleaning supplies. We didn't fill out any paperwork and the woman doing our nails was actually running behind on a wax appointment, so we waited around for about 20 or so minutes. My friend and I each picked out a single color from the lackluster, minimal selection, still with high hopes. We talked to kill time until our manicurist arrived and began. However, about halfway through my pedicure, she got a phone call and left to attend to personal business--asking if we wanted water (we said yes, but it never came). Once the manicurist returned, she finished my pedicure and then my friend's manicure. After the weekend rate and 20% tip (because I'm not a monster), I probably paid around $250 for the manicure and pedicure service. Cut to the next day (my sister's wedding) and my friend and I both realize that our manicure and pedicure actually...aren't even complete? My friend's manicure was missing coats and had blank areas on her nails, and my pedicure (upon further inspection) was very light to be almost see-through (it was blue)--as if she forgot one coat as well (which would make sense since she was running behind; our appointment ran so long because she left halfway through). While I've heard good things about getting a massage here, I caution against booking any salon service. For nails, go literally anywhere else (I've heard even the place in the Fox River Mall is solid). The only reason I gave it one star (beyond the fact I had to) was because I'm assuming (since I haven't seen any problems) the utensils were at least clean and the manicurist was nice, even if she wasn't the best.

I have been going to Tianna for 5 months now and will continue going. She does an amazing job with…read moremy lashes every time! I also get threading done with her. I am in love with my results constantly. She's so much fun to have as a lash tech. Her studio is so cozy and comfortable. Tianna also does her best to make each experience go as smoothly as possible. I would also like to note that I have a pleasant and satisfying experience every single time I go to Looking Lovely by Tianna. I highly recommend her!

The staff were nice. Antonio was funny and made the place feel inviting. I asked to have my old…read moreacrylic soaked off and it was done with care. Vi did the overlay, coffin shaped. My only problem was a couple nails are longer an weren't filed down but I didn't notice it til hours later. I still recommend this place. 4/5

From the time I walked in the door they were very hospitable very sweet very opening. The facility…read moreis very clean. The service was immaculate. I love my nail tech. The owner was very sweet and had lots of funny jokes. The vibe was real.

Upon entering, I was impressed how they redecorated from the previous owner. However, when they…read moretook me back to the completely dark pedicure room with only pendant lights shining above the stations being used, I was uneasy. I could barely see the colors offered, so how were they going to do a good job with my feet??? Well, the truth is that I won't go here ever again. My toenails were trimmed, but not shaped. There wasn't any cuticle pushing back or trimming. When she was scrubbing my heels (which badly need it from a summer of no shoes and sandals) it was a quick job and didn't get off nearly what she should have. The paint job is mediocre where I think I should've just done this myself. Extremely disappointed, considering their pedis range from $40, $55 and $80!

Super nice spa and people. Love it!!!…read more Pedicure was wonderful!!!! Would recommend this establishment!!!