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LUX Event Rentals HTX

5.0 (1 review)
Closed • 8:00 am - 9:00 pm

Services - LUX Event Rentals HTX

Inflatable rental

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5 years ago

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Go2Party Rentals - 19' T-Rex Water Slide

Go2Party Rentals

(15 reviews)

********UPDATE*********…read more Within an hour of posting my original review the owner, Michael, called me directly. We worked things out over the phone and I received the excellent customer service I have experienced with him in the past. I was going to delete the original bad review but I feel that people should see how the company is quick to respond and work things out. To me that shows how important their reputation is to them and their desire to do right instead of wrong. So I'm leaving the original review, updating the stars and saying that I HIGHLY RECOMMEND doing business with this company. ************************* So I have had a bad experience with Go2Party Rentals that I want to share with everyone just to make you aware. On June 7, 2020 I had booked Super Slide Bounce House Combo w/ Pool, 8' Tables (x2), Folding Chairs (x2), Snow Cone Machine, and Giant Jenga from them for my son's 10th birthday. I paid $159.67 half of the rental cost. I rented it for two days from June 27th at noon to June 28th at 8pm. Michael Salazar was so kind to me when doing the booking. A week before the date set up COVID started to get worse again in Houston and we decided to cancel the party. Again, Michael was kind. Told me that normally they would put a time limit of 1 year to rebook but because of COVID they would give me another year. So I was supposed to have until the end of June 2022. The beginning of June I get a phone call from a lady and she told me I had to use it by the end of the month. I explained that we were in the middle of track season and I didn't know when we might actually be available. I told her what Michael had told me. I tried to explain to her that I had lost my job in April of 2020 and I was still not working and wasn't sure when I would be again. Long story short I basically felt forced to book it again for my son's upcoming birthday knowing I might not have the remaining half of the balance. So June 13th I found out my unemployment for some reason had ended. I tried to call them and see about rescheduling or pushing it out like Michael and I had talked about. No return call. I emailed them. No response. I have called numerous times from the 14th to today and no response. So pretty much this company has taken my deposit and refuses to call me back. I want to reschedule with them but they won't let me. Times have been hard for all of us this past year but taking advantage of people under the circumstances is inexcusable in my eyes.

FANTASTIC communication, follow up and delivery of services. Michael and his staff are courteous,…read morefriendly, and professional. All the products we rented were in good shape, clean and delivered and picked up on time.

Sky High Party Rentals - Ultimate 3in1 bounce house obstacle course.

Sky High Party Rentals

(195 reviews)

Oak Forest/Garden Oaks

We had such a great experience with Sky High Party Rentals! The water slides were delivered and set…read moreup right on time, and the entire process was smooth and stress-free. The staff was friendly, professional, and very helpful. The water slides were a huge hit with the kids, and my daughter had such a fun and memorable birthday party! We really appreciated the excellent service and would definitely recommend Sky High Party Rentals to anyone looking for a fun addition to their party. Thank you for helping make her birthday so special!

I reserved a 24-foot water slide for our Fourth of July party for approximately $1,600. On the…read moremorning of the event, around 11:00 AM, I received a voicemail saying the slide had been damaged and they were canceling my reservation. They mentioned they had a replacement available. I returned the call within about 30 minutes, but by then I was told the replacement had already left the warehouse and was no longer available. That left us without a slide on the day of our party, with a house full of kids and guests and virtually no chance of finding another rental on one of the busiest days of the year. I understand accidents happen and equipment can get damaged. My disappointment is that there didn't seem to be a backup plan to make things right for a customer who had reserved a premium rental for a major holiday. When you're spending this much money and planning an event around a specific attraction, reliability matters. Unfortunately, this experience was incredibly stressful and disappointing, and I wouldn't feel comfortable depending on this company for an important event in the future.

LUX Event Rentals HTX - bouncehouserentals - Updated October 2026

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