We have loved our pottery class! A very inviting environment for beginning students. They really…read morewant you to love the art not make a bunch of money off of you!

I thought this place would be pretty cool for my daughter who is interested in art. I bought some…read morepackage (expensive) offered with the expectations that she go to class every week. Unfortunately, I had more days when I had to console a crying daughter whose art class was cancelled that day (with no notice), than I had at the studio. All because the business owner is too absent minded to be able to keep a schedule. When I complained, the girl at the front desk looked down at her feet and just mumbled some excuse. I would give this place a zero star if I could. AVOID THIS PLACE LIKE THE PLAGUE. The business owner is rude and inconsiderate.

Only gave this store a star as the gal at framing desk was nice at initial estimate. The rest of…read moreservice is dismal and unprofessional. I dropped off and pre-paid for framing a month ago and have heard nothing-no store member has ever reached out. Went in in person to check on order and it was apparently just laying on a work table two weeks later with no work done and no notes. I have tried calling Boise Id Location several times and no-one ever answers the phone. After resorting to National website and chat option( which took over 15 minutes for somebody to respond) I was on chat sharing all vital info and included an email with photos of receipts etc . Order couldn't be located firstly, and secondly after being online with them for over an hour and half they just stopped responding on chat with no disconnect happening. I waited half an hour and sent repeated messages asking if someone was there and still nothing. responded to email and also nothing . NEVER will do business with Micahel's again and will NEVER recommend their services or products again.

I love this Michaels! I've had numerous stops here the past couple months to make DIYs for my…read morewedding. Whenever I order online, they have the order ready for me within just a few hours. They're so quick, and the process to pick up your online orders is so seamless. There was a mixup of paint colors with one of my last online orders, but it wasn't a big deal. You can find just about anything here to satisfy your crafting needs, and everyone you encounter here is extremely friendly!

I can't thank Becky (Manager of Custom Framing) enough for her exceptional customer service and…read moresupport in handling a frame job. There was a confusion initially in communication of frame sizes which I didn't catch in my paperwork thus giving me two separate sized frames for art to be hung together. I brought the issue to Becky's attention and she resolved the problem without any cost to me. I am so impressed and grateful for her professionalism and kindness. Thank you Becky, customer for life!

what I love .... Shopping at a store, and when my CHILD needs to use the restroom and it's closed…read moreover an HOUR before closing time. And the blonde kid who doesn't give a crap a child needing to use the restroom. So I'm not sorry for leaving my basket and bolting. As an adult I can hold it. A CHILD can not. And refusing someone a bathroom when they need is is beyond bad customer service. So no I will take my business elsewhere and let all my crafter friends know that a child's health isn't important to Michael's. Oh and that same blonde kid literally watched me circle the store looking for things and never once asked if I needed help or even acknowledged me.

As long as you know what you're looking for and go online and get a discount then all is well.read more

Deceptive credit card practices. Hidden fees. Very difficult to make on line payments. DO NOT…read moreRECOMMEND. Have canceled account.