I stopped by Quilt Crossing today with a Bernina that had completely locked up in the middle of a project. Nadia was incredibly kind, patient, and knowledgeable. She quickly found the culprit--a hidden thread jam--reset the hook, explained exactly what had happened, and showed me how to recognize the issue in the future. What impressed me most wasn't just that she fixed the problem, but that she took the time to teach me. She never made me feel rushed or inexperienced, and even pointed me toward Bernina tutorials so I could continue learning on my own. As someone trying to finish a special project, her help turned a very stressful afternoon into a huge relief. Quilt shops are special because of people like Nadia--generous with their knowledge, encouraging to fellow makers, and genuinely invested in helping others succeed. Thank you, Nadia, for rescuing both my machine and my project. Your kindness and expertise were deeply appreciated. read more

I looked the store up online. The site said it was open. I drove across town. The door was locked. I tried it several times. I drove back across town and called them when I got home. The lady I talked to said they were open and I should have pulled harder on the door. I remember having that issue before and when I finally did make it into the store, they were not very helpful. I felt like I was imposing on them by being in their store, and I didn't go back. That's been so long ago that I forgot. I'll have to be pretty desperate before I try them again. read more

I had such a great experience here! My mom and her bestie wanted to go back the very next day and we did! I found all the staff to be friendly and inviting and above all, helpful! She guided me to all the super soft materials and asked her colleagues what they recommended as well. I ended up buying a beautiful print for pillow cases. I do not sew well but my mom and aunt do and I sent the fabric off to them to make my pillow cases for some long rectangular down pillows that I've had for a few years from Germany that I can't let go of! And because of their odd shape/size, only custom cases will do! They have such an amazing selection of fabrics and fun tools! This is a great place to shop for quality fabrics, gain advice from pros and even shop for the sewing queen in your life! read more

The Quilt Crossing - Loved this soft material for pillow cases! - Fabric Stores Near Me - Boise, Idaho

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I have been in twice during the past year. The store has a large selection of great fabrics, patterns, notions, etc. That much is true. That said, both times I was in, staff members were so rude it was almost comical. Just openly rude and condescending. The first time, as I stood at the counter while my fabric was cut, the employee who was cutting it literally insulted the shirt I was wearing. Lol! Who DOES that?? So weird. (btw, it was an ordinary hoodie that said McCall on it...no weird images or words that should have even drawn anyone's attention, let alone scorn). So obviously it didn't really make me want to come back, but I tried one more time on Memorial Day. I thought...maybe it had been an off day the last time I was there, and staff wasn't typically rude? Well, this time I walked in and not only did I basically get kind of waved off with an annoying tone when I (very politely) asked the location of a specific thing I was looking for, but as I walked past the front desk, the store phone rang. Again, it was *Memorial Day.* Many businesses in the area are NOT open on Memorial Day. So, calling to ask if the shop was open before driving out there makes sense, right? It's exactly what I'd done a few hours earlier myself. Only, when they had answered, I had simply asked if their closing time was the same as usual (because I assumed they were open since they answered the phone). But you know, it would have been easily just as reasonable and appropriate for me to have verbally confirmed they were open. Which is apparently what the caller did. And I only know this because after the employee hung up the phone, she went into a long rant to the other employee about how stupid the caller was to have *asked* if they were open because, obviously they were, since the employee had answered the phone. So then, the two women are talking about how dumb this caller was (which is the point at which I noticed the other woman was also the one to have made the weird remark about my hoodie the previous time I'd been in). That's when I decided I have no desire to spend money in a shop run by people with such crappy dispositions. You do realize, owners of Quilt Crossing, that we can literally get anything you carry somewhere else, with less snark, right? In fact, I had never been into Idaho Vac & Sewing before Memorial Da, and have made a couple of trips to their new, giant store since then, and the women working in there were SO friendly, helpful, and pleasant. So, I'll be spending my money there and Craft Warehouse moving forward when I want fabric. If they don't have what I want, I can surely get it online as there are SO many really great quilt shops (with friendly, polite employees!) all over the country that ship. Adios, Quilt Crossing! YUCK. read more

The staff were very friendly and helpful. The store is huge! So many beautiful fabrics. I love their large selection of precut pieces as well. I'm unsure on pricing, as I'm new to the quilting world, but from what I've seen elsewhere so far, pricing seems reasonable. read more

The Quilt Crossing is a dream store for quilters! The selection of patterns, kits, and high quality fabric is the best I have seen. All the latest colors/patterns/designers are represented for your projects. There is also an active classroom that was full on our visit, as well as a back room with several long arm machines that you can rent to finish your projects, or you can leave it for finishing. The day of our visit a kit caught the eye of my MIL, but we could not find the panel or pattern by itself. When we inquired at the desk, the salesperson was so polite and friendly, she opened the kit for us and sold what we wanted separately (pictured!) as it was the last one in the store. We received excellent customer service even though they were swamped with customers. The only negative comment I have is their prices-very competitive on supplies, kits & patterns, but the highest in the area for fabric (average $13.50/yard). Beautiful selections are available for that special fabric you have been searching for, but not for all your fabric needs if you quilt a lot. read more

The Quilt Crossing - Quilt Crossing Pattern - Fabric Stores Near Me - Boise, Idaho

Great shop! I almost missed out but caught it on our way to the airport. Super friendly staff, beautifully decorated, great fabrics, tons of books and patterns and a huge class room. Lots of kits, samples everywhere. This one will take time to completely take in. Will visit again when I return to Boise. read more

The Quilt Crossing - Fabric Stores Near Me - Boise, Idaho

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I walked into the store some time ago for the first time. I asked the rotary cuuer refills were and the clerk had no idea what a rotary cutter was. Disappointed, i looked around, asked where the novelity fannel was. Same clerk just waived me off to an area of bolts by the window. Havent been back since. read more

Unfortunately, I will not be going to the quilt crossing any longer and I would encourage you to find a different store instead. First, this place is not particularly friendly. Some of the staff are kind if you speak to them first and are willing to help you. Some of the staff are condescending and snarky. As someone new to the quilting world, I could have done with less of a "are you stupid" tone from one of the staff members. However, in my attempt to finish my project, I continued on. I took in a completed quilt top and picked out all of the pieces to have it quilted and bounded at this shop. This quilt was needed by a specific date and I expressed multiple times that it was a gift. When I brought in the pieces, I was told it would be a 2 week wait period, which was great because the event I needed the quilt finished for was 5 weeks away. I called the week that I needed the quilt and was told that it would not be finished until the day after I needed it. When I pressed stating that it had a 2 week lead time and it had been almost 5 whole weeks, I was told that the person who said that was misinformed. Well, 3 different store employees told me that so I supposed the whole store was misinformed. I ended up finding a different quilting shop in the area to handle quilting and binding the quilt because I was so frustrated. When I picked up my quilt pieces to take them to the new shop, I was told that there was no confirmed delivery or need date in my order. Across the top of the order form it said "need by xxxxx date". I was boiling mad, but I recognize that the person I was picking everything up from was not at fault or involved so I told her that I no longer have any time to wait as they had the quilt pieces for almost 5 weeks when it was supposed to be a 2 week lead time. I will not be going back to this store, for fabric or for services because of this fiasco. I'm so disappointed that I won't be able to give the quilt as a gift at the event I had planned it for. read more

Thanks to the team here at Quilt Crossing I kind of feel like I am in over my head. These ladies know what the heck they are talking about and are very very smart. I have not sewn anything since what...1992? When I did sew it turned out awkward, but it was fun because I worked with a sewing machine for the first time. It's kind of like a door way into adulthood. Coming here kind of brought back those memories and inspired me to look more into history of sewing and searching for videos about quilting. So, I have this quilt that is kind of old and very ratty. It started off as my first quilt; it was made when I was just a baby. Then when I was a teenager it was used to create a bigger quilt for my bed. I think it was a birthday present when I was about 13. It has traveled from Emmett to Boise to various living environments and used by random people besides myself. This poor quilt is tore up and I wanted to replace the back of it. The quilt got much admiration from the staff at Quilt Crossing. They were very careful with this piece of work telling me how cool this was. Yes, it is cool and was made by my cool grandmother. I looked around for fabric and saw all kinds of cool material that I hope to get at some point. There is a big room where they have sewing classes and I saw a couple of women in their sewing and talking. Definitely something positive to look into during the pandemic. They told me some things I did not know about my quilt. They threw some numbers in there and I noticed that the numbers mean something on those pieces of cardboard. Everything means something. You get those pre-cut fabric squares and you need to understand the numbers are very specific. If you do not get the correct one you will end up piecing together the back of the quilt. It was pretty evident that I have no clue what I am doing, but I was provided with good information and they did not make me feel ashamed. The Quilt Crossing is excellent and very helpful. I was provided with an awesome learning experience and hope to get the time to take their classes. read more

I order the fabric kit for the Judy Niemeyer Watermelon placemats that i was going to make for my granddaughters first birthday in May. 1. Out of the 7 fabrics for the kit only 1 was the original Tonga Fabric. No where on their site did it say they replaced the color for these fabrics. If that were the case I would have sourced them locally. Problem #2 they charged me double what the post office rate was for a priority package. #3 I called to return the package and they want to charge a 25% restocking fee. Forget it. I will find another use for the fabric. VERY disappointed. I will not order from them or visit them when I am in our office in Boise. Thanks for the great customer service i got... In todays economy with the prices of thing sky rocketing you should be going out of your way to make life easier for your customers. you should feel fortunate that I placed the order with you, but you did nothing to make me feel like you appreciated my order. I do a lot of online shopping for my fabric to find exactly what i am looking for and not once have i ever been told sure return it, but we are still gonna charge you 25% because you want to return it, and you have the gall to overcharge me on shipping. Update - they did call me last night and they will be crediting me for the overcharge on the shipping. So if i didn't call and bring it to their attention would they have credited me the difference seeing right on the invoice shipping was 21.05 for shipping. Ladies double check your paperwork when it comes in and compare it to the post office. Shipping should have only cost me 9.98. read more

So much to see in this store. Beautiful fabrics and many, many patterns to choose from. Wish we had a store like this in Honolulu. read more

The most amazing quilt store I have ever been in! It's HUGE! The ladies have all been helpful and very encouraging. They are also knowledgeable. I can't wait to bring my mom and mother in law to this store when they come for a visit. read more

I'm an occasional customer at The Quilt Crossing over the last year or two. Sadly, my latest interaction there was less than pleasant. I purchased some fabric and a few other things a week or two ago. While I was shopping I overheard a rude interaction by an employee with customers about wearing masks. Rather than just nicely asking them to put on a mask, she loudly barked that she would not help them without masks (not every shop or nearby city in our area requires them). Then she seemed irritated that they were offput by her overly aggressive approach. I then had the bad fortune of getting that same employee (her name tag said Lisa) as a cashier. She was impatient, inattentive, and had zero concern for properly handling the items I purchased. My fabric was wadded up like a dirty towel at the bottom of the bag when I went to check the contents. Disappointing. There are some very nice, helpful staff members at The Quilt Crossing who have made my visits there in the past worthwhile! But it's to the point now that it's just not worth the drive to be treated like a nuisance for shopping there. read more

Amazing service! Jessica does a great job and has an eye for detail. In the past when I have gone to other places for repairs, I have gotten my machine back and it still had issues. Once I paid for a routine service and I immediately had to oil the machine and adjust the tension. What the heck? With Jessica, it's a whole different experience. I have owned Bernina machines for over 20 years and never have I received such wonderful customer service. She does a phenomenal job. She's the only technician I will let work my machines from here on out. A+ to The Quilt Crossing for finding such a gem! read more

The Quilt Crossing had great customer service when we were there. This was another of those quilt shops where we showed up at closing time, and they still took time to talk to us. And my wife got her Idaho Row by Row selection. During our road trip, we tried to stop in at at least one #RowbyRow2016 (https://www.rowbyrowexperience.com) quilt shop in each state that we passed through. In Idaho, we selected The Quilt Crossing primarily due to their row selection and also their proximity to our route. read more

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I have spent lots of money at this store. This fabric store has never been very welcoming at all! Which was fine because I was there just for the fabric. I had many bolts to have cut and the lady acting irritated that I had so many plus I had two minky bolts. The horror!! Then I pay for all my items and get the receipt and then they decide they can't sell my daughter one of the items and they refund it. Like what the heck?! I already paid and had the receipt and bags in hand. It was so weird and awkward! Because of that experience plus the awful customer service I will definitely be shopping elsewhere. Also need to mention fabric is much cheaper online even with shipping. Skip this store and you will be a few dollars ahead and will have a better experience. read more

Very friendly and helpful people. The choices were endless and it was hard to make choices. That's the best kind of problem to have when you're choosing fabric. read more

I went to get supplies and not one employee offered help or acknowledged me. Very strange vibe in that place. I would rather shop where I'm welcomed. read more

I always enjoy visiting the Quilt Crossing. The ladies are so nice and always willing to help. I enjoy chatting with the ladies as I get my fabrics cut. A very friendly place to shop! The only con I will mention is I wish the newsletter was in color. I went to the website to try to see the the classes and color photos but it didn't see to work to click on the class title. All in all though I'm very exciting to have Quilt Crossing to shop at! read more

Sooo much to choose from! The fabric selection is amazing! The staff are very friendly and eager to assist you with your project. Their book section is huge and so is the variety of packages pre packaged for multiple quilts! This is my Favorite Quilt Shop! Lauri. read more

New to the area so it was my first time, and last, to buy an item for my Bernina machine. I was ignored completely even though I was in the Bernina area where two women were helping someone buy a new machine. When I excused myself to ask where I could find the item, I was rudely pointed to a wall almost completely obscured by where they were at! Thanks for nothing! I don't need a local shop anymore since nearly everything is available online. The other side of the store seems to have a large selection of fabric which I had intended to look at and probably buy, but I was so frustrated I just left. read more

Unless you are going to spend a lot of money buying a new machine these people do not have the time of day for you. Poor customer service nasty people in general. Buy out of state do not go into this store. read more

I bought my sewing machine 12/15. I took it in exactly 90 days after I bought with various serious problems. Their technician couldn't get the machine to duplicate the problem. I have a warranty card that says they will replace it in 90 days. But they told me today they don't think there is anything wrong with it so ... I can pay to send it to the manufacturer to get it repaired. So WARNING!!!!!! Don't buy unless you plan on getting stuck!!!! They lie!!!!!!!!! I have filled a complaint with BBC and the manufacturer!! I will never do business with these crooks again! read more

this store and employees are AMAZING! if you are new at quilting and need guided help and input, this store is it! I am so excited to have found this store. I will be back often!!!!! thank you to all the friendly and helpful employees! read more

What a wonderful shop!! I first went in a couple weeks ago to look into long arm quilting classes. This was the second store I went into that offered classes on their website. The first store I went into left me very discouraged and thinking this was probably not for me. The Quilt Crossing completely changed my mind and my outlook!! I spoke with a wonderful gal named Evie (sp) who was so pleasant, helpful and patient even though I had a ton of questions!! She even suggested a package that saved me money on the class and subsequent rental that I'll need. Wonderful lady. I was in again today because I finally decided on a project and needed to choose fabric. I have such a hard time choosing and coordinating colors and was again very pleasantly surprised to find a wonderfully kind, pleasant and oh so helpful gal named Joyce. She helped me with fabric choices and even suggested some wonderful classes coming up. What wonderful experiences both my trips to this store have been. The store is amazing with so many choices for fabrics and patterns and accessories, it could very easily be overwhelming. Not with these fantastic ladies! I can't wait to go back!! read more

Great shop. All the ladies are knowledgable and helpful. Wonderful selection and fun classes. Bernina babes are the best.

This is my favorite quilt store! The ladies are always helpful. They love to quilt as much as I do, and it shows. They spend as much time with you as you need, so you never feel rushed. If you need a supply that they don't have, they are more than willing to order it for you. The people in the long-term section are just as amazingly warm and helpful. This really is my go-to store. read more

I've been in this store twice, and both times the employees were rude and condescending. I won't be back.