I had my very first appointment at this salon after searching for months for a new place…read more What I enjoyed: Free parking in the back, which was convenient. Walked in, it wasn't packed, and I appreciated that -- you could tell they were actually focused on their clients and not just rushing through back to back. They offered me something to drink while I waited and the green tea with lavender was really good!! Mark was my stylist -- he was professional, friendly, and easy to talk to. He gave me a great haircut and one of the best blowouts I've ever had. And I mean that. I have very long, thick, wavy textured hair and a blowout alone never cuts it for me. I always have to follow up with a flat iron. That's a big deal for my hair type. I left with my hair looking amazing and didn't need to touch it. Also the products made my hair smell amazing! I was charged extra for longer hair but I expected it and the price was fair. Most importantly, I felt extremely relaxed and comfortable the whole time. This salon deserves their flowers -- highly recommend.

I came in and had a consult with Chloe and told her I wanted my roots dyed blonde and about an inch…read morecut off. When my hair was done it was dark brown roots and my hair was blonde. She said after she blow dried it she hoped it was lighter. Then she said she could do highlights and told me a price, I didn't want to have to pay for my hair again for her mistake! I wanted my hair looking nice because I was having surgery on Tuesday, June 16, 2026! It will be a 4 to 6 week recovery. I have never had my hair looking so bad. It looked better before I had it done. I am very disappointed and sad. Yvonne

My first time in Tonsay's chair, and definitely not my last. Appreciate her timely service, and…read morecreative mind, and I love my hair. Thanks!!!

Tonshay is lovely! I've been to her several times and she is timely, professional and cares about…read morethe health of your hair. I've had my real hair relaxed by her along with my sew-in maintenence. My hair always looks great and it is a joy spending time in her salon. Clean space, great parking and fair prices. I assure you, you won't regret going and being blessed by her and her talent! Signed with Love and a Hair Flip, The Original Charlestonian #LEWReviews #TheOriginalCharlestonian

Well, I've never had hair extensions beyond the head wrap or clips. I was tired of messing with…read morethe clips as they kept slipping off or pulling on my hair and giving me headaches. It also took me forever to get them all in and style my hair so I thought I'd try actual extensions because I am getting ready for a family cruise and I really want my hair just a little more fuller and longer. I found Hair Mafia Extension on FB Marketplace and they were conveniently located near me so I thought I'd give it a try. From our first conversation to the appointment setting to Trophy helping me pick out my hair color and extensions, the entire process was smooth. I met Trophy and she was great. Sweet young lady with great personality and talked me through the whole process from beginning to end. She new I was new with all of this and was afraid of it damaging my own hair. She kept me calm. I had heard that getting extensions was expensive but she by far had the best fees. She does a great job and doesn't break the bank! I have my second appointment today and am excited to see the additional changes. Thanks Trophy!

Cute place! I love that I have my privacy. That is really important for me. I don't like the stares…read moreand looks of other women or people walking in trying to solicit. It's awkward and uncomfortable. I don't want anyone seeing me until after my hair is done. Definitely happy with my hair install! I feel like a whole new woman lol loving the volume and how full my hair is. She was very thorough with my before and after care for my style to last as long as possible. I definitely needed that advice considering how hectic my schedule is. I do plan on coming back for help with touch ups.

Absolute love this hair salon! Devin is amazing! He never disappoints, he does all hair styles, on…read moreall hair types! He especially knows how to handle naturals hair! He trims my ends, instead of cutting my hair like other have done! I only go to his salon!

I've been coming to see Devin since I moved to Charlotte (over 3 years). I love him because he…read moretruly cares about the health of your hair and not just getting your money. My hair has grown and has gotten so healthy since I've started coming here. Devin does blow outs, weaves, wigs, and custom colors l, just to name a few of the services he provides. He is beyond professional and the sweetest person you can ever meet. So if your looking for a new stylist in the area come check him out. He service Clements not just in the Carolinas but also nationally. Appointments are required, he doesn't accept walkins which I think is great because there aren't any excessively long wait times.

I've been a loyal customer of this shop for many years, which makes my last two experiences…read moreespecially disappointing. In April, I arrived for a scheduled 9:00 AM appointment at the N. Tryon location only to be told they didn't open until 12:00 PM, requiring me to drive back across town to the other location. More recently, I returned for a braid touch-up. No price was provided when I booked the appointment, and the text confirmation listed only the service. I was then charged $150 to redo the front of a style that originally cost $250. When I expressed my concern, the manager insisted the price was included in the text, which it was not. My issue isn't necessarily the charge itself, but the lack of transparency, communication, and consideration. Unfortunately, my last two experiences have left me disappointed with management's handling of customer concerns.

Nina was awesome braiding my hair. I've seen her twice. First time she did a crochet, best I ever…read morehad, second time boho braids loved them. She knows what she is doing, she's fast, and professional.

OH MY GOSH - I am so grateful to have found Jennifer. Long story short, the girl who put in my…read morehair extensions was not available to retab them for a long, long time (due to the holiday rush and my work schedule). My hair was getting out of control, so I searched high and low for someone who had good reviews that had done tape-ins before. That's where Jennifer came in. I emailed her in desperation telling her my situation and she got me in THE SAME WEEK, and she works late hours so you can actually schedule with her after work which I feel like never happens. So, scheduling with her was an enormous win - but the experience was even better. I left work and got there a little early, she got me right in and offered me champagne - which I guess I shouldn't have been surprised by given the name, but OH MY GOSH was it a nice surprise after a horrendously long day at work. Yes, please! She then worked on my hair and we chatted, she gave me some pointers on how to keep my hair extensions soft and healthy and she listened to exactly what I wanted. It's now two days later and my hair looks and feels fabulous. Unfortunately for my old hairdresser Jennifer was so amazing that I'm switching!!!

I had my hair and makeup done by Jennifer for my Engagement Photos and she did amazing work!read more

(limited detail due to char. limits)I was desperate to find a local braiding stylist. Booked with Q…read morefor my upcoming vacation and disappointed is an understatement. My hair looks terrible and my vacation is already ruined. I requested 1b and 27 at the bottom. I not only added this to the booking but texted about it prior to booking to get the ok. My appointment was 5pm on 04/21/2023. First, Q was late. no big deal things happen. when I arrived I see her separating brown ombre hair. I reminded her of the colors that I booked and how I wanted the color to look. she shows me the 1b and 27 to confirm and begins. A few rows/hrs in, I I see the color is completely mixed and I tell her I don't like it at all. It wasn't what I requested and then I ask if we can complete the rest in just 1b(hoping it would cover). Q agrees and then around 8pm tells me that because she had already separated the 1b and 27 hair she won't have time to finish. she requests that I return the following day. Q also stated she needed to leave by 10:30 pm. I was previously advised the braids would take 7-8 hrs(I asked before booking for scheduling purposes). Initially I asked what time and how long. She said I could come in @ 2 and it would take 2.5 hours. CLARIFICATION: this is just to finish braiding. Q made no attempt to resolve the incorrect color. Well then I declined...I genuinely have no time and being able to get away to have my hair braided for hours is not something that I can do often but also, I shouldn't have to walk around with incomplete hair when I paid for a service and should've received what I paid for. The math also didn't add up to book a 5pm appointment and then tell the client you can only braid until 10:30pm, roughly only 5 hours. The additional 2.5hrs she wanted me to return for would've been on par with the time I was initially quoted. She continues to braid and "finished" roughly around 11:30pm. My hair is extremely wet and I'm very annoyed by how this color looks so I'm ready to pay and go. Q asks to take a picture and I leave right after. very upset but I chalked it up as I should've just never asked for color and I should've chosen a more reputable company with more reviews. I put the braids in a bun and head home. Next day my hair is still wet and I don't know how to conceal the mixed braids so I leave it in the bun. Sunday morning I get up to try to figure out how I can hide the braids that were not what I asked for and I notice Q did not finish braiding! Not only that but some of the braids clearly have KNOTS and I could feel a lot of tension. Not ok because Knots and tension create hair loss. The braids are also NOT small, the size I booked and paid $305 for. I was supposed to get waist length and the braids stop around my collar bone. The ends are raggedy and frizzy as if they're months old of unkept braids. I immediately reach out via text with pictures and request a refund. Shavonne replied telling me she was the shop owner and asked if my hair looked "this way" when I returned the next day to retrieve my water cup. Not sure what she was insinuating but I explained everything that had transpired and how I could've lived with the color mishap but NOT the incomplete braids because Q needed to rush for whatever the reason. Shavonne ultimately replied and advised that I could return the following weekend to have the "ends rebraided" and that Q would be doing same. Well I didn't have the time and again, I paid to receive that service on 04/21/2023 and with that payment I had a reasonable expectation to receive the service I booked. My refund was declined and when I responded to Shavonne and asked her if I would be out of over $300 because of my work and family schedule, she just stopped responding. Very poor service, business etiquette and Just down right taking advantage of people. Sad. attached pictures include the service I booked, the color flow I asked for and what I actually received. Long post but hopefully it will save someone hundreds of dollars, the damage and embarrassment of having to look a terrible hot mess.

Great & Fast service! The stylists are always friendly and personable. I've been going for close…read moreto a year and have healthy hair to show for it.

The salon offered me an opportunity to go back and have my hair redone. The stylist who do my…read moreKeratin treatment the first time was no longer working there, and the two stylists who did my hair were kind and efficient. Upon completion of the redo service, I was told that I needed to buy a specific shampoo and conditioner to preserve the Keratin. Since I was told about this beforehand this time, it was a better experience than last time, when I wasn't even told about needing specific aftercare products. Update: so I go back and follow their instructions and purchase the specific products and use them as directed and my hair is still not straight. This Keratin does not work.

UPDATE 2: In regards to Kay's unprofessional comment- I went to different stylists for…read moreCONSULTATIONS. They did not lighten my hair again as you incorrectly assumed. I was told by multiple stylists the work Locks and Lashes did was horrendous. The micro extensions were placed on thin pieces of hair, so the extensions would inevitably fall out fast. I remember a stylist watch Kay put in my extensions, and she whispered "you're doing this really fast...". She did it fast because she overbooked. The extensions were also placed in no pattern- trained stylist knows to place these extensions in rows, so it looked TERRIBLE and caused my hair to get tangled and matted up. Kay: I asked to lighten my hair only enough not to damage it. I specifically said do not overdo it as I knew it was damaged. Finally, Kay "misunderstood" what services I wanted during our initial consultation. I said I wanted the brown under my hair blonde, but Kay still scheduled a partial highlight (this does not cover the bottom of the hair). She did this because she's money hungry and tries to get in as many clients as possible per day. Masks were not required during the appointment, and the salon was at full capacity (and this was days after salons re-opened). Locks and Lashes clearly does not care about COVID protocols, as they broke several guidelines during my appointment. It felt like they were trying to maximize revenue and did not care about the safety of their clients, nor do they take pride in the work they do. If you're a victim of terrible extensions from this salon, *Amor Beauty by Andreia* is professionally trained in microbead extensions, and she fixed all the terrible work this salon did at a very reasonable price. Like I said in my original review: The client is never right. Kay- your comment only shows how immature you are.

Good place to go they do amazing extensions and have amazing customer service. It's very peaceful…read moreand my hair turned out beautiful!!!!

From the owner: Natalie offers K-type hair extensions. I have over 6 years of experience in the field of hair…read moreextensions with this technology and am accept clients in Charlotte. I have an appointment this week. To make an appointment, write to me today