On Monday, May 23, 2016 at 2:00 p.m., I had an appointment at Dr. Michael Lutz, M.D. 4465 Baymeadows Road, Suite #5, Jacksonville, FL 32217 with Luz (last name unknown), nurse practitioner. I arrived for my appointment approximately 1:50 p.m., signed in, and sat down. People were called into the exam rooms as I waited my turn. At one point, I was alone in the waiting room for approximately 30 minutes but knew there were people being seen, so I waited. Around 3:15 p.m., another patient arrived, signed in and sat down. At 3:30, Luz called this patient back to the exam room. I decided then it was time for me to leave.
This is not the first time I was treated rudely at this office but it will be the last.
On Monday, July 20, 2015 at 11:00 a.m., I had an appointment with Luz. I arrived on time, signed in and sat waiting for my turn. Approximately 30 minutes after my appointment time, I heard the receptionist call four patients and told them they were running ahead of schedule and for them to come on in and be seen. There were approximately 10 other patients in the waiting room with me at this time and I wondered how they were running ahead with us sitting there. When three of the four patients came in, they were immediately called back to the exam rooms. As these patients were seen and left, the nurses resumed calling the current patients to the exam rooms. I'm sure all of us were well past our scheduled time by then.
As I was relaying the current situation to my husband and reminding him of last year's visit, he said the same thing had happened to him on his last visit - arrived on time, signed in, and waited, and the receptionist called other patients to come in, and then resumed calling the current patients to the exam rooms when the call-ins were finished. read more