DON'T USE THIS PROVIDER. Go literally anywhere else and you will have better luck. If given the option between this office or a hobo with a switch blade in an alley, the hobo would be more likely to bill you correctly, not cancel your appointment or speak to you like you're an idiot. I've had ALL the horrible things happen here. It all started when the provider failed to give me lab orders I didn't know I needed after a yearly skin check. No worries. Stuff happens. When I needed the medication refill, it couldn't be refilled without the labs she didn't tell me I needed or give me orders for. So, I called to have the labs emailed to me so I could have them done and was told that's a HIPAA violation so I would have to make another appointment, which I did. Went in, paid another copay, got the lab orders. Went to the lab, had labs done. One of the samples somehow disintegrated so I needed a new order to have it done again. Weird, but ok. Oddly enough, they emailed me to tell me this and included the labs in the email. So it's now not a HIPAA violation. Whatever. Did another set of labs. Now I'm waiting on my prescription refill. And waiting and waiting. Turns out, my doctor was out of the office maternity leave and no one was checking her messages. Yes, that's the answer I was given by someone who finally returned one of my many phone calls after 4 weeks of having the second set of labs done. Then I started getting strange bills from my insurance. Lots of phone calls to my insurance, the lab and this office later turns out the office billed my insurance as if I had bought skin care products they sell (which I didn't) rather than receiving actual medical services and labs that are fully covered by insurance. The office admits it is their error, but it takes 45-60 business days to correct, so my only option is to pay for quite expensive appointments so my credit isn't impacted. Just awesome. Still, I went back. This time to have a minor surgery excision. That was fine. The NP, Josh, was great. The Nurse did put the blood pressure cuff on me at the end, leave the room without starting it for about 30 minutes, came back and asked me what my BP was, then couldn't figure out how to use the machine. Fun. I could also hear providers speaking quite unkindly and irritated to an elderly person in the room next to me. Not cool, but my procedure was good. The follow up appointment was a week later. I was put in a room without a curtain or shades over the window. My incision is on my back and I was told I needed to take my top off, so I asked to go to a different room to change and for a gown. The nurse left to get a gown and I could hear her and another nurse making fun of me for wanting to not change in front of an open window and requesting a gown. I let it go. The nurse came back a long time later and said my lab orders from the excision weren't back yet, but to wait because they were trying to get them. I waited an hour and 20 minutes. No results. So I had to make ANOTHER appointment, take more time off work and pay another copay to get the results. Ridiculous. Those labs indicated I needed further excision. I made the appointment, which has now been canceled on me twice the day before the appointment. I find this odd considering there are signs up all over the office stating you will be charged if you cancel less than 24 hours prior to an appointment. But it's cool if they cancel on you in the same time frame I guess. The whole place is awful. Carlos is some sort of office manager/IT guy/lab liaison and he constantly talks down to you and gives you the list of responsibilities he has around the office. The nurses openly speak unkindly about patients. The providers blame medical assistants and nurses for all issues, including billing. Ive made endless phone calls about my billing issues and everyone who answers the phone is always "sending an email" and calls are never returned. I've been patient and understanding, but enough is enough. Please save yourself and go ANYWHERE else. read more