We used Luttrell for a well problem about 3 months ago because they had drilled the well when the home was built (we knew nothing about them at the time). The employees who came were timely and accommodating; however, we are having the same problem again, so apparently they didn't fix it very well. We called them again but they never showed up, never gave us a time frame, never called to let us know they couldn't get here that day. I had cancelled appointments in order to meet with them. After 2 days of this I called and spoke with Mr. Luttrell. I firmly explained the problem we were having, using only proper English, and he was very rude, saying they didn't get here yet (duh) and asked me if I wanted to hire someone else. I said I was fine with them coming, I just wanted them to communicate with me. He told me to get someone else and HUNG UP ON ME. He had been so vague I have to wonder if he even told his guys about the job. I suspect he didn't want to have to eat the mistake and would rather have us go elsewhere than deal with it. I also seriously doubt he would have treated my husband the same way. My husband asked around and the contractors he works with expressed that Mr. Luttrell has a reputation..."Deep Well Luttrell"...implying that he is less than honest. We also heard that he took over the business when his father retired, and that it had had a much better reputation when his father was running it. I'm sure your dad would be real proud of you for ruining the business he put his life and hard work into, Mr. Luttrell. Shame on you. (I did call back later to let them know we are hiring someone else and did use, er, improper English, lol)
DO NOT USE LUTTRELL WELL DRILLING. read more