My father was here for several days for rehab after a few weeks in the hospital. The plan WAS to…read moremove him into assisted living, here or somewhere else. The staff is generally nice but overworked. Several slips in care occurred but one was unacceptable and caused me long term problems. One night my Dad needed help going to the bathroom and no one came. After 3 hours, he couldn't hold it anymore and wet himself in the bed. When the morning staff came in, he was wallowing in pee. The experience was obviously humiliating. Devastating to his long term care needs, he now refuses to be " put in a home" and will only return to his house. He will not even consider places outside The Moorings.

My mother has been staying in the Health Care Center at the Moorings to recover from sepsis for the…read morepast month. The staff, nurses, CNAs, therapists, social workers, food service workers and activities directors have all been outstanding. A special shout out to Alex, an extraordinary CNA and Carolyn, the hardest working nurse I have ever met. There is constant activity, delicious food, attentive nursing, and great advocacy. I have visited a lot and gotten to know the staff personally. They treat my mother with respect and dignity even when she was very incapacitated when she first arrived. They are all doing everything they can to help my mom get stronger and to make her stay as comfortable and pleasant as possible. The PT and OT and Speech therapy she has received has been top notch. The wider facility is available for my mother's use, including the salon, a snack shack and even a restaurant (though we haven't gone to the restaurant as the food here is great). I visited quite a few facilities before making the decision to go with the Moorings and I know that they are a full step above the other options.

My aunt stayed for a respite month. The staff was so accommodating, the room was clean and…read morefurnished and the building had many activities. Guests are welcome to join for dinner at a low cost and the food was delicious. Many thanks to Erin, Peg and Marika (in the dining room) for an awesome stay. I have visited many places over the years with various family members in care situations and this is top notch! We also used the care provided from Elara and the PT/OT's at Chirch Creek, both companies provided great care.

Caring for seniors in a living community can be a mix of both blessing and frustrations…read more Church Creek is clean and organized and provides a lot of activities for the independent seniors. Not every community is perfect. I can only speak fairly to the goodness that exists there. When physical troubles get severe, needs get severe and demands rise. Each hurting patient wants care, pain relief and hope. I don't know how the nurses are graded at this facility but let's give them the benefit of the doubt.

Being a Hearthstone resident for a little over one year, I can readily express my feelings. Moving…read moreinto my unit was handled very efficiently and in a caring manner. It's nice not to have to worry about things as the friendly efficient staff provides three meals deaily and is always on hand to help when needed. Medical assistance is there when needed. The grounds enable residents to be out and about and enjoy the nice weather. Family and friends are always welcome to visit. I made the right decision when I sold my home and moved to Hearthstone! Niels -- resident of Hearthstone

From the owner: From modest beginnings in 1892, the Lutheran Home in Arlington Heights has grown into one of the…read moremost respected long-term health care communities in the nation. Today, the Lutheran Home, a Lutheran Life Community, offers a variety of quality residential options and levels of care at its Oakton Street campus. Hearthstone Assisted Living offers residents in need of some assistance an active social community in a welcoming, home-like atmosphere. Opportunities for social outings, events and activities are offered daily. For more information about our programs, call Hearthstone of Arlington Heights today.

The place is a mess! Carpets are nasty, I don't think they've ever been cleaned, not even for the…read moregrand opening. Kitchen is dirty. Plates and glassware are chipped but still in use. The health department should make a surprise inspection. Food is not stored properly, sanitation almost non existent. Revolving door with cooks (six cooks in 6 months). Staff is complacent. Earbuds and lack poor sanitation are the norm. Management doesn't care about repairing/replacing broken equipment. Meeting rooms are used for storage in plain sight. Not a place for anyone's parents.

Quality of food. The Grand usually runs out of food for the two meals they serve per day to their…read moreresidents and the food is usually on cool side. Housekeeping can use some help, as they dust around things.

This home has been in Palatine for almost 50 years! How many people know that there is a convent…read moreright in the middle of Palatine? This place is Heaven in the middle of Palatine! The Sisters absolutely love the residents at the nursing home. They treat them with such kindness and the residents always have fun activities to do. If you volunteer there, they offer volunteers an option to buy lunch once a week, and the food is DELICIOUS, especially considering the food the nuns get are usually donations. The sisters have a begging tradition that has spanned over 150 years that they still rely on the Providence of God to provide for their needs. The sisters are so hospitalable with employees, volunteers, visitors and benefactors alike. If you are looking for a place to go for some quiet time, the chapel is glorious and awesome! They usually have daily Mass in the morning, but I would call before arriving since they don't have a live in chaplain and it's visitng priests who say Mass. If you observe the residents and employees, you will hardly ever see a frown. The sisters provide an awesome atmospere; it almost doesn't even feel like a nursing home. Also, they have a really cute gift shop with reasonable gifts, stuff I've seen for more money at retail stores and also they sell baked goods at the front door. I am giving them 5 stars because I love volunteering here!!!

Sister Mary Timothy and her crew make the best homemade breads, pies and scones!read more

My brother is in Long Term Care at the Lutheran Home in Arlington Heights. He has been here for a…read morefew months. He started in Rehab after a hospitalization and then transitioned to Long Term Care. This is a wonderful place that I highly recommend. The nurses are wonderful and have taken great care of him. Everyone is very friendly and very kind to my brother. The food is great, his room is always clean and my brother is always clean and well taken care of. This is a great place!

My mom was in rehab for two weeks. Worse time ever. First night there CNA told her to pee in her…read moredepends when she rang her call light. Call lights were not answered that she finally just got up by herself . They felt that waiting 30-40 mins when you have to go was fine and many times she ended up been a mess. I have never been in a facility like this where you never see a nurse or cna in the halls. THey are always telling you they are understaffed and overworked. I could go on and on . Lastly , I don't understand how they feel that a shower once a week is sufficient. Please find another rehab place for you or your loved ones. I couldn't wait to get her out.

My Mother Mary G, just passed away on March 31st 2026. She was at the Arlington Heights IL…read more facility for about 6 months. The entire staff there are the most loving & caring individuals. The Nurses, Caregivers, Activity coordinators, especially Kristi, Issac and the kitchen Staff all the way down to the laundry gals & the maintenance man Alex. I wish I could name them all. They take such good care of their residents, They get to know the families by first name. Kept me updated at all times. They helped me have a better understanding of Dementia and the behaviors that come with it. Gisela and her staff deserve a metal, they are all so compassionate. The last few months she was in hospice (Suncrest Hospice) Red contacted me weekly and her hospice nurse Gloria are the best of the best. Gloria took such good care of her. Dressing her up so pretty, lipstick and little color on her cheeks. The day she died she looked so beautiful, you never would have known she was 96 years old. She went very peacefully and I know deep down she appreciated each and everyone of you at the Waverly by making the end of her life so wonderful. Thank you, Susan S

My mom moved in April 2025. Staff is very friendly and keeps family members well informed on any…read moreconcerns family has. They make the resident and family feel very welcome. A pleasant atmosphere, very relaxing to the residents. My mom is very happy here. Once a month they host a family dinner or event and all management are there- take the time to talk to family members.

My mom stayed in the rehab facility here. All staff was very…read morenice and kind. Only problem I experienced was with communication. They would benefit from having a main care person who could coordinate care and communicate with family members.

Since Encore took over this place has gone steadily downhill. Recently the phones were out for 7…read moredays. Residents could not make or receive calls. Cut backs in activities for those in assisted living. Reduced staff.

My sister Sandra moved into Chestnut Square at The Glen in August of 2023. We had done quite a bit…read moreof research and looked at three or four other communities in the region that were nice, but we ultimately chose Chestnut for a variety of reasons. First and foremost were the staff and residents. They were all some of the warmest and friendliest people I've ever met. Not only were they warm and friendly but extremely helpful and very competent, as well as accommodating. The food was excellent, and the entire building was very clean, well-maintained, and quite attractive. There was plenty of programming and amenities both at Chestnut Square, as well as a short walk away in The Glen Town Center. Just across the street is a beautiful natural area with paved paths, a lake, shops, and plenty of places to explore. During her time at Chestnut Square, Sandra made many close friends and even developed a wonderful, close, and fulfilling romantic relationship with another resident who lived down the hall. The most important thing, however, was the dedication the staff had toward the happiness and fulfillment of all the residents. It really showed how happy everyone was in the community. Pretty amazing! When Sandra's health declined and she needed more assistance, Chestnut Square was able to provide additional on-site support through its phenomenal sister affiliate, Partners in Healthcare. The caregivers from Partners treated her and her loved ones like they were their own family. This was all available in Sandra's original apartment with a very thoughtful aging-in-place model, so she wouldn't need to transfer to another floor or facility. The care was exceptional, providing her with warmth, dignity, and respect. It comes as no surprise that Chestnut Square (a non-profit organization) is driven by their dedication to residents as well as staff--who all seem to really enjoy working there. Our entire experience with Chestnut Square was wonderful and provided the whole family with tremendous peace of mind!

I have lived at Chestnut Square at the Glen for four years. The residents and staff make up a…read morecaring community. Helpful and actively supporting each resident. I am so glad i chose to move her when i did. I have progressed to needing a walker and 12hrs a day private caregivers. Both are accommodated enthusiastically here. I know that this residential community has extended my life actively. The activity calendar offers something for mind, body, and spirit every day. Location is the best with shopping and medical care within a mile or two. The decor and residential suburban settings is superb. As is the residence itself. If you need it come join our club. This is the place!!!

I looked at a lot of places before choosing this Assisted Living for my biological father and his…read morewife. I have read so many terrible things about how the elderly are treated in these kinds of places and thus I was really worried, especially when I left them there and moved home to California. During the pandemic, and even up until today, Alexian Village has a very high level of staff turnover at all levels, which usually indicates a management issue. However, I don't know the real cause. But as my "parents" have now been there for months, I've noticed that most of the people who serve them seem to be decent people who really care about the elders in their facility. Especially Helen at the front desk, who is a remarkable, wonderful person they are so lucky to have! (Beware of the other front desk woman, though. She seems to hate everyone and everything!) I've also learned that the dire situations my parents report are often not so accurate when I actually investigate what's happening. I am learning to give Alexian Village much more of the benefit of a doubt in these situations. They are, after all, doing a job I was no longer capable of doing myself. The ideal of course in an AL is that your relative is supremely happy, relieved and delighted. That's not likely to happen, no matter how angelic your loved ones are or are not. (That's a new realization for me!) Moving into an AL means that the party is coming to an end, and that's got to be hard for any elder to accept. Now that I have less concern about mistreatment, lack of food, lack of services, mean staff, stolen items, stolen clothing, unavailable healthcare and all the other things mine have complained about, I see that a lot of the drama is really just their unhappiness to be in AL in the first place. I believe Alexian Village is doing the best they can under the difficult circumstances made more difficult by the pandemic. It's irrational to expect this to be easy on your elders or yourself. It just won't be. Breathe. PS - There's one very bad review here, with one star. It talks about how often they change her mom's diaper. I think that poster is messed up, because Alexian V. is an assisted living, not a nursing home. Only nursing homes provide that level of nursing care. She may have posted in the wrong place?

After spending many months researching Supportive Living facilities in the Suburban Chicago area…read morefor our Mom we came upon Alexian Village of Elk Grove. We needed to move her from a place that we weren't very pleased with. With that in mind, we knew what we were looking for. From the first meeting we were very pleased with the atmosphere, the courteous, understanding staff and the very efficiently run community. They were very caring, concerned and sympathetic to the needs of our Mom. We knew right then that this was the place for her. Everyone there made the transition a smooth, painless experience for both Mom and us. This can be such a stressful and emotional time. We want to personally thank Gus, Maria, Kelsey and Helen for being so kind, understanding and professional guiding us through the process. While Mom is still adjusting to her new environment, we are so very pleased with the level of care and understanding she is receiving from the staff. We couldn't be more pleased with seeing her adjusting well and getting acclimated. Visiting has now become a very pleasurable experience.