Wow ! Such a special shop! If you enjoy baths and fragrances, definitely you must stop in! The bath bomb designs are so cool and unique. It's such an elegant store and another level of Class i believe. I've enjoyed their products for Many years. Receiving them as a gift, In one of their very nice gift wrap paper. Another level of excellence. I enjoy going places where the full service is still provided. If I need a gift , I pick it out, pay for it to be wrapped and off I go! So fun. They offer parties as well. The design process is fun as well. Very cool store. Nice design. Super clean. It flows well together; it's cohesive and enjoyable all together. Nice people , Helpful service. In Westfield Old Orchard Mall. Next to Tumi Luggage read more

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It's been some time since I've stopped in at this particular location. If it's been awhile for you also note that they've moved locations. The store that they are in now is a tad bit bigger and better set up than the previous store. The staffer that I worked with, Tucker, was so sweet and helpful with assisting me with products and giving me recommendations of items to try based off of my mentioned likes. He went out of his way to look for items as well as inform me of what new items were being released. Even though some of the new releases weren't in store he pulled comparable items for scent purposes. I usually go to a different location, but Tucker has solidified me coming here more often. read more

Lush is amazing. When I smell it half a block away or around the corner in a mall, I feel at ease. I know that I will get great customer service and quality products. It is no different at the Old Orchard Mall location in Skokie. One person went to get my order, and the other person and I had a nice chat. When I got my order, the person had packed some extra treats for me (I am sure they always do it, but it feels special!). LOVE IT! read more

The staff are sh*t heads. They are rude, unprofessional, and unhelpful. They told me to get the F out of the store because I'm Jewish and support Israel. WTF? This is a soap store in Old Orchard. I will never buy from any Lush again! read more

Haven't been to Lush in a long time so I forget what it's like to buy products. Upon walk in, Sam asked if I needed help. I told her I was looking into shampoo bars. She walked me through and was helpful at explaining the different types of bars and what its benefits are. I was with my child who has nut allergies and she was kind enough to check the ingredients of all the ones she recommended to make sure the products are safe to be at home. I haven't used the products yet but I give it 5 stars for superb service. read more

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I occasionally drop in at Lush to see what's new. I've always been a fan of their handmade soaps and bath bombs. Their gift boxes and DIY knot wraps are great for gift giving too. I love their colorful selection and the scents are lovely. On my recent visit I was looking for a natural cleanser. I have T-zone skin and need something for oil control. I read the online reviews and many suggestions were pointing to Mask of Magnamity. I bought their small 3.5 oz pot to test it out and I'm glad I did because unfortunately this formula didn't work for me. I returned it within a week and was able to make an exchange for their charcoal based Dark Angels. This was much better. It's primarily sold as both a face and body cleanser, but I used it for the face only. It has a strong citrusy scent. At first, it feels like rough clay. I took a quarter sized portion and added a little water to soften it into a paste. I then let it set on my face for 15 minutes and scrubbed it off in the sink. Afterwards my skin was left clean, exfoliated, and refreshed. All their products are animal cruelty free with 95% of their products marked vegan. I love Lush for that and thanks to the helpful folks at Lush Old Orchard, I just found my new favorite product! read more

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Marissa was so helpful and has such good energy. Will definitely be back and recommending!

i L.O.V.E LUSH, i like their shampoo, and don't get me started with their conditioner, it makes my hair really soft. and their bath bombs ARE GREAT. and workers are really friendly and kind. read more

This is a great store. Friendly not pushy service. Helpful people. Clean store. Watched kids having a birthday party. They were having a good time. Great experience. Cool place. read more

Got a gift card from here for my birthday and fell in love! Love the vegan products! Love the "zero waste, zero plastic" bar soaps, bar shampoos and bar conditioners! Love the super knowledgeable sales professional that assisted us!! Wish it wasn't as pricey as it is so I can get more!!! read more

I don't even have words to convey my elation and gratitude for the customer service I received today by Tucker and Julie! I don't like to shop--I know, whatever--and I had a tricky gift to purchase for a friend w very specific needs and preferences. I cannot remember the last retail experience when I felt so heard and helped. I left with the perfect gift and I'm bouncing in a little customer service bubble. read more

IN LOVE with the products here! I have received some gifts from LUSH over the years but never really explored the store firsthand. The staff were so incredibly helpful in sharing their enthusiasm for the products with me and had some fabulous recommendations. I also got to see their products at work, as staff happily demonstrated the differences between them for me. I came away with black currant soap, a face mask, and a bath bomb. I'm certain that I'll be back. I was so excited to use the products today and they did not disappoint. LUSH prides itself on all-natural, cruelty-free products and has some really great items. I highly recommend storing the soaps somewhere you want the air to smell fresher before you wind up actually using the product. I have a few bars of soap that I won't get to just yet, but they have made the room smell divine. I'm so excited to keep unpacking these treasures and enjoying some self-pampering! I also want to mention that they have a recycling program. If you bring back 5 empty LUSH pots of any size, you get a complimentary face mask. read more

For location, this Lush gets 4 stars, but for products, Lush in general gets 5. This location is very small, but it is very inviting and the smell literally travels around the area of Old Orchard where the store is located because the door is normally left open. However, it is annoying when there are two or three workers up your butt when you are simply trying to smell all of the bath bombs and choose which you want. If I need help, I will ask for help. I hate when places make their employees do that and follow you around the store. No one needs a personal shopper here, unless they have no idea what Lush is... IF you decide you need some help choosing products because maybe it is your first time here or you have sensitive skin, the workers here are very knowledgeable and helpful about Lush products. They make great recommendations based on your preferences. Anyways, the Bubble Spinner, the Fizzbanger, and Cheer Up Buttercup are amazing here, and that's only a select few that are amazing products to use from here. The products may seem expensive at the surface, but I promise you, the price is so so so worth it. A bath is seriously not a bath without these things. Lush products are made with 100% natural ingredients and are not tested on animals. They have amazing stress relief products, too! They make your skin buttery soft and certain products make you shimmery. Your skin will smell so good, and even the bathroom will smell super fresh once you are done. read more

I am in love and have found a new addiction! During some much needed "me time" last weekend, I came across this colorful little store while mall-walking at Old Orchard. Although small and at times a little cramped, there are so many fun things to play and experiment with! This was my first time at an actual Lush store, so all the colors and flavors and shapes were like candy to a baby. I love how all of the products are laid out and that there are samples for EVERYTHING. I had no idea what I was getting into unto one of the friendly associates asked me if I needed help. And help indeed is what I needed! I told her that since the air is getting colder and drier, I needed something that will moisturize the body. Told her I didn't have time for lotion all the time so I had my mind set on some in shower moisturizers. She showed me 5 different items that were used as body butters, scrubs, with all different levels of moisturization! I was amazed at all the different products that were handmade and all natural. I wanted to get them all in all the flavors, shapes, and sizes. But I exhibited some self control (hurray!) And went with the "King of Skin" that made my skin feel as soft as a baby's butt! I figured I'd try this out at home but I know I will definitely be back for more! Thank you to the store associate that spent all that time pampering me with very useful information and showing me all the different products that I want and now need. read more

Best bath bombs ever! Always enjoy coming in for my fix and finding new products. Employees are always very helpful.

Nice store, but the music is way too loud. I shop at Lush two or three times a year and it's something I look forward to. You are assaulted with loud music in a small space. There's no reason for that and it ruins the experience. I bought my shampoo and left after a few minutes. I'll go to another store next time. read more

I have to say this LUSH location has definitely improved their customer service! Specifically, I visited twice and both times I had Sabrina take care of me. She was extremely helpful as I had many products on my mind and she could easily describe each of their benefits, differences, and how she thought I might enjoy them. She was easy to talk to and very patient with my indecisiveness--which I really appreciated! Sabrina was very attentive and gave me all the time I needed. She also was willing to provide me samples and sticks with products to smell. After one product not working out for me, it was a seamless return and Sabrina helped me find something even better! I love how passionate LUSH employees are about the company and the products. Thanks Sabrina for helping me, a mask of magnaminty fan, find my new favorite (a Cup O'Coffee)! read more

I love your products, I only heard about you recently from my best friend and I started to use you products and love them! They make me feel great! read more

LUSH - Skin Care Near Me - Skokie, Illinois

Once you start shopping at Lush, you just can't stop. The staff is super friendly and very helpful - they give you an opportunity to test out products including bath bombs and soaps. I'm a big fan of the sea salt and cocoa butter based bath bombs, the Ocean Salt face and body scrub and the Catastrophe Cosmetic mask that it has blueberries in it that making it smell amazing! Some may think that the prices are somewhat pricey compared to alternative but just remember everything is handmade, 100% vegetarian and they fight against animal testing. read more

LUSH - Titsy Tosty Bath Bomb - Skin Care Near Me - Skokie, Illinois

I'm a huge fan of relaxing bath products, particularly ones that relieve stress, offer calmness and tranquility, and smell good! And the water turning colors us fun, too! Against my better judgment, I tried Lush bath bombs, and I am hooked!! As has been said they are a bit pricey, yet they're a real treat and great for pampering yourself, or giving as gifts. Lavender is my favorite, although I haven't tried one that I haven't liked. The bath oils are super nice too; excellent for dry skin. There are so many other products I saw in their tiny space that I'd like to try, so I was thankful that the sales person gave me a catalog to take home. The staff are all friendly and helpful, too, so if you feel overwhelmed, they can guide you and make recommendations based on your preferences. Highly recomnend! read more

Where has this place been all my life? I have purchased LUSH products in the past and find them to be most helpful if you have a lot of stress due to work or major exams. Love: 1) Lush does not test on animals- that WINS BIG in my book! 2) Bath bombs- not only do they turn your water different colors (or adds sparkle or seaweed- or cocoa butter chunks- depending on the bomb)- they are infused with scents like lavender which are soooo relaxing and calming. a. Additionally, bath bombs have a fun factor that makes you feel like a child again- playing in the tub. b. Bubbles! 3) Employees are very friendly, helpful and knowledge about the products 4) They also sell skin care items and soap. 5) I believe most of their items are handmade in the U.K. (or partially hand made) Minus one star- store is incredibly cramped and bath bombs can be pricey! ($6-$10 per bath bomb)- but relaxation is priceless! read more

Christmas in September! That's what it felt like shopping in this miniature version of LUSH today at Old Orchard. It's true it's a much smaller store than most I've been to, and it quickly became overcrowded, but I dunno, it just seemed to work. Part of that is the charm of Old Orchard, part of it is that this was just a gorgeous, crisp, bright day! But also, salespeople were warm, knowledgeable and attentive; customers all seemed to be enjoying themselves; and the scents and products are in the air constantly enticing you to try a lil this, try a lil that, and bam! You're over your budget in two shakes of a lamb's tail. (I've always wanted to use that phrase. ;) ) But it's fun, it smells good, you get free samples, and you can pick up a bazillion girly gifts for your girlfriends, sisters, mom, spouse- they even have products for men- and they will love you forever. And if they don't, at least you know you left them smelling better and with better skin than when you started. ;) Btw, there are only 90 days till Christmas. read more

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I L-O-V-E LUSH. They've got great products. They are to be considered a special treat, as they are very expensive. But they're high quality, and made with all organic / healthy stuff / essential oils , etc... and they make fabulous gifts. The problem with this store is that it's TINY. Like - can barely walk &/or turn around tiny. It's ridiculous, like the size of a closet. You can barely move. And they've got all this product packed in, and then they've got a few employees packed in. Very claustrophobic. But, if you know what you want and can just run in and grab it and get out - then you're good. Overall, the staff was helpful - got me what i needed and helped me get out. Again - I guess even though the store itself sucks - their products are AMAZING. So go in and give it a try. Or maybe even order online. Love their bath bombs and bath products, and soap. have not used their facial products so cannot speak to those yet. read more

Much improved! They finally have a regular sized store that you can turn around in. The staff is so friendly and welcoming as well. They were super helpful with my stroller while I shopped. That's a huge plus for this new mom! read more

I fell in love with Lush after a coworker bought my Christmas present here two years ago. I am a huge fan of both the bath fizzers and the bubble bars. I was getting some tea across the way when I smelled Lush and knew I needed to make some purchases. It is a bit pricey, but they do not test on animals and it is organic. The staff is friendly and knowledgeable without being pushy! read more

Like other reviewers, I'm a huge fan of Lush's strict policies against animal testing. Not only do they refrain from testing their own products on animals, but they refuse to work with suppliers that do. As much as I'd love to shop in their stores, I absolutely hate the stalking and aggressive sales tactics used by their associates. (It seems particularly bad at this location.) I understand that they likely work on commission, and some of them are probably genuinely eager to help, but: a) If you ask to assist me and I say I'd like to browse for a while, that doesn't mean you should stand right beside me and talk my ear off--especially if I tell you more than once that I'm just browsing. b) If I decline to try the product you're demonstrating, do NOT grab my hand anyway and try to stick it in your bowl of soapy water. As much as I'd love to stop by every now and then when I'm at the mall, I'm afraid I might involuntarily smack the next person that grabs me. read more

I like the products here. I am a huge fan of the environmental and other social stances the company takes. I mainly order online because of their customer service. The sales people are way too pushy and over imposing for my taste. I'm almost positive that they are coerced by their managers to be like this because I've experienced similar behavior at other locations. I feel awkward every time I go in there and all I want to do is grab what I need and leave ASAP. I changed my mind about some purchases at the register and then was badgered by the salesperson to purchase them anyway. read more

I love LUSH! These employees are super sweet. Each time I go in there they give a free treatment, they always are enthusiastic, willing to answer questions and chat with you. You can tell they really enjoy their job. There products are so good and well made. It can get pretty expensive, but I have to say its worth it :) The employees are so nice they usually will let you try something out before you buy it. They gave me a free sample for a shampoo that I love and also let me try out a hair product :) I loved it and bought it right away. It also smells wonderful in there! Love lush! read more

Stopped in the new LUSH location at the Westfield Old Orchard Shopping Center to see what goodies I could find. I was pleasantly greeted by one of the staff members and offered a hand treatment. I was pretty refreshing to receive such genuine and warm customer service. I know I'll be back and it's an added bonus that the store smells so good. read more

LUSH - Skin Care Near Me - Skokie, Illinois

First time I ever went here but the girl was very friendly & helpful & the hand lotion I bought is by far the best I've ever had! A little pricey but worth it. I have severely cracked fingers due to my job outside & the lotion I bought helped a lot! read more

This Lush is located in the Old Orchard Mall and like other's mentioned in their reviews it's much smaller than other Lush locations. The employees are nice but too pushy. After saying I don't need help the lady comes back in 30 seconds to tell me about whatever product I'm checking out at the moment. I wish they would stop that, if I need help I will tell you, I promise. Scout's Honor. I know that they're probably told to do that, but it has the exact opposite effect on me, if they keep bothering me too much I will leave empty handed and pissed. The store is clean and well organized. I mostly get the bath bombs which i am completely addicted to. Bought some masks too but will definitely try out other products soon. I absolutely love Lush and I give the products itself 5 stars. This location is little too small and makes me feel claustrophobic. If the employees could give me some breathing room it would be great. read more

LUSH - Skin Care Near Me - Skokie, Illinois

I actually really like this Lush. Everyone is friendly but not too pushy which is nice. The pushiness is the one issue I have with every Lush, they will follow you until you buy something. I get that it's sales, but it's a bit much sometimes. This Lush has mostly employees that will try their best to get you to try products but won't go overboard minus a couple. The ingredients are really good at Lush which is nice, it is also cruelty free and they have a good variety. The Old Orchard location is always clean and very orderly. read more

I love Lush. I have for years. This is a very small location BUT they are moving to a bigger location in the mall! YAY! all the people that work there are very very nice but it can be a bit overwhelming when you are just looking to see what they have to decide what you may want (they have a lot of people working there and I think every one of them asked if I needed help, which again, is nice but a bit much :) Can't wait to visit their new location in a few weeks! read more

Spent a day shopping at Old Orchard this past Thursday with my son who was curious about obtaining a unique gift. We were strolling and happened upon the LUSH store front and this shop was just beckoning us to enter. I could go into extreme detail, but let me just say that LUSH is an amazing exquisite feel good euphoric experience. Maria, our sales expert , was incredibly sincere and had such a genuine love for product and a depth of knowledge. Marias' expertise caused me to purchase a treat for myself which was not my initial intent!! After you indulge in this shop...you will leave feeling satisfied and knowing you made the best choice. Great job LUSH..and thanks! read more

Visited this location at the end of October and the ladies were great! Very friendly staff. Very knowledgeable and eager to show you products. Very satisfied with the products I purchased, and enjoyed the sample they sent with. I've shopped at the one downtown Chicago in Macys and had a similar experience. Lush must have high standards/expectations and provide their staff with good training. It shows! read more

I love this store! The products smell great and are amazing quality. Keep in mind that many of them are really concentrated so a little goes a long way. Dana was very helpful and gave me great suggestions for gifts for my family. I also asked for samples of moisturizers and she made those for me right away! I have to be very careful about what I put on my skin and she helped a lot with recommendations. I love the gift boxes but when I priced out the items when I got home, I noticed that I paid a little extra just for the box. I assumed the box would be cheaper but I guess it's just a couple bucks more to pay for the cute packaging. If you're looking to save money, buy the products separately. If you want a cute gift, buy the gift box! They're so cute it's worth it. read more

Super friendly and helpful staff. I was there on a recent Saturday during the late afternoon- there were multiple groups of people in the store 'trying out' the products, but not actually buying any items, which made shopping difficult as the store is quite small for clusters of people to just stand. Other than that- which I totally understand is not the fault of the staff/company- this is a great spot. read more

Love lush products (yes, they can be quite expensive and you always end up spending $$) and this store's staff were really helpful and friendly! The store is too small and felt really cramped when I was there, but definitely recommend everyone to stop by even just to smell everything they have :) read more

What a wild array of sights, smells, and textures. There is such a variety of hand-made soaps, balms, lotions, bath bombs, and fragrances that it can be overwhelming. It's also often crowded in the small store. If it weren't for the excellent staff, I'd say that this location was a little too crazy. Fortunately, each of their friendly customer service members knows their product line so well, they are able to quickly suggest exactly what you need, and ring you up as quickly as possible. This isn't my jam, but my fiancé digs Lush. Because of the quality of their customer care, I don't mind stopping here because - among the myriad of options - I know they'll help us pick out exactly what we need. read more

Great great great staff. Lush products are always a win, but the staff is so helpful. They rush to help with the door on your way in, and your way out. They take their time showing you around, and leave you alone too if you so much as drop half a hint. read more