I love lush so much. Writing this review is making me tear up, wow. Good gift sets, always a hit with my mother, she loves soap and I appreciate smelling like sticky dates :) read more

I was greeted immediately upon entering. A really helpful employee asked if I was shopping for anything in particular and guided me to some of their most popular items. After showing me a few options I purchased a gift set and couldn't be happier! I'll definitely be coming back. read more

Lush - Cosmetics & Beauty Supply Near Me - San Antonio, Texas

I wanted to take a moment to recognize an exceptional member of your team, Hannah Freeman. I have never shopped or spent my husband's money in any store the way I do at the LUSH location in San Antonios North Star Mall, and there is a clear reason for that, Hannah. She is engaging, funny, and incredibly helpful, but most importantly, she is knowledgeable and passionate about the products. Her enthusiasm is contagious, and she has a remarkable ability to make every shopping experience exciting. Hannah consistently remembers customer preferences, values feedback, and makes thoughtful recommendations that feel personalized. She not only makes me look forward to new product launches but also ensures I leave with exactly what I need. Frankly, my loyalty to LUSH is deeply tied to the experience she creates. I rarely take the time to write to companies, whether to share praise or complaints, because I often feel that customer feedback is ignored. In today's retail world, where basic customer service is often lacking even as simple as making eye contact during checkout, Hannah stands out as a reminder of what great service should be. She has completely restored my faith in what a customer experience can and should be. Thank you for creating such a wonderful brand and for hiring someone like Hannah, who makes it impossible not to return. Thanks to her, I now have a $100-a-month LUSH addiction  I sincerely hope this message reaches the right people and that her contributions are recognized at the highest level. Toni Cook read more

Lush - Love the products and love love love the customer service - Cosmetics & Beauty Supply Near Me - San Antonio, Texas

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This is my go to Lush. The staff are always super nice and helpful! And not overly pushy. I know they're pressured to approach everyone that comes in the store. I've never had a negative experience here. The scents of the products are amazing and so unique. I've been a 'Lushie' for 10 years now. read more

Well...yeah, they're a little pricey, but worth it. Their products are clean, organic, effective and aromatic. read more

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Disrespected. Dismissed. Dejected. Walked into this place because of the amazing aroma. Yes I know a small soap is $12 but guess what Lush I was ready to drop a chunk of change on a nice gift. Thank you for ignoring me, but waiting on others. Saying "thank you for coming in," sarcastic, knowing you disrespected me and my elderly mom who felt bad for me. The reason I thank you is I went next door to Bath and Body Works, was amazed at the new line of products, and outstanding service, hospitality, and most of all Lush, respect. I wound up spending $173.74 at Bath and Body Works. Picture attached. read more

The granddaughter rates Lush with five stars. Her comments: 1. Their stuff smells good 2. Customer Service is really good. You walk in and they'll say, "Can I help you with anything?" 3. Their products are good. And, for me, I like that the granddaughter can find something for herself or for a birthday gift for a friend. read more

Miles and Summer from Lush at LA Cantera - Thank You for providing samples to us ladies on the retreat this week while we learned how important to take care of ourselves so that we can take care of our loved ones. read more

Popular for teens makes a nice gift . Fun colorful bath fizzy bombs and soaps. Bath scrubs and interesting packages. Smells wonderful when you use products in the tub and colors like pink purple and green spread in bath water. They will leave a ring in the bath tub. But cleans easily if you do that quickly. Store is busy so be a little patient it's a nice product. To give and get. read more

Man I come by today to pick up some of my favorites and there's a large table blocking the front door. The employees says they're doing "drive thru" because they're short staffed but I see two employees inside the store why can't one ring up customers and one help the people in the floor? I really dislike when people blame being short staffed when I can see there are enough people to run the store. Not to mention this location was closed for weeks for a remodel and they finally open, on a Friday afternoon but won't let customers inside?! Cool I can take my business to another location ACROSS TOWN .... Thanks for the inconvenience. This location has pissed me off over the years so I'm done driving super far just be insulted and denied multiple times. read more

Have to say very good experience. I always go to North Star lush for my goodies and when I found out lush opened at la Cantera I had to check it out! I came here for a Birthday gift and ended up walking out with gifts for me:) the very helpful employee said to " treat yo self" and that's exactly what I did! I bought elf, a bath bomb that smelled like avocados and two face masks that have all worked up to lush standards. My skin hasn't felt softer or smelled better. My friend also enjoyed her gift box which included a bath bar, shampoo, bath bomb. Everything is created by hand, earth and animal friendly:) all employees are very knowledgeable and the la Cantera location is a lot more roomie then the North Star location so I will be going back soon! read more

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Waited at the door as per the COVID rules the guy had 2 people in the store we weren't acknowledged for the 5 minutes we stood there until I just walked in bc obviously wait for assistance was crap. Then suddenly the guy realizes we exists and asks us to read the sign and wash your hands (in what no sink or hand sanitizer marked in sight). Doesn't tell us we can come in after that and goes to acting like my wife and I and the people behind us doesn't exists. We usually spend over $100 every time we go into lush but I won't be returning to this one, especially since 2 customers apparently had this employee overwhelmed. read more

Ridiculous that mask mandates are removed and this place wants you to wear a mask ABOVE your nose to smell a fragrance. Wake up people! Your shits not that high demand! Won't shop here again, EVER! Then they have some cheap ass hand sanitizer that you MUST use before entering, guaranteed to destroy your fine jewelry! read more

Last week I visited my mother for thanksgiving and happened to drop in at this Lush location. I chatted with Summer for a bit who was extremely helpful and friendly. Not only did she compliment my personal style and tell me I looked like a soft goth that would inspire Gerard Way's wardrobe, but she also helped me identify my skin problems and set me up with a cleanser that has really been working well for me. It was a major highlight of my trip and I'm wishing I didn't have to travel across the country to have such lovely interactions with people like Summer. Wishing her the best and very thankful for Lush and their amazing products and service. read more

Hannah was amazing help. She sampled a bath bomb for my mom. Her customer service was extraordinary. She is so sweet and sincere. Very knowledgeable of the products. Thank you Hannah. read more

Lush - Cosmetics & Beauty Supply Near Me - San Antonio, Texas

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I had the best experience here! After seeing the viral Facebook post about the Dream Cream curing eczema I decided to try it out-desperate for any relief from the dreaded PUPPP rash I developed while 8 months pregnant! I was in contact with the staff over the phone trying to get my hands on this lotion and they were so helpful! They took my name and phone number and even gave me a call when the truck delivered more Dream Cream to ask if I wanted any held until the EOD. When arriving John (store manager?) helped me check out and also provided a sample of the Oaty Creamy Dreamy shower cream that has the same properties of the Dream Cream along with a massage bar for my growing belly! The level of customer service John, and the ladies that I spoke with, provided exceeded expectations!! Thank you so much for helping during this very stressful and uncomfortable stage of pregnancy!! read more

I am a regular Lush shopper thanks to my younger sister. I take a lot of baths so obviously this is a great store for me. I have used approximately 15 different bath bombs and have felt soft and rejuvenated after each. I have recently started using their exfoliators, naked body bars and lip scrubs and have seen a major improvement at the texture of my skin. I am softer, have less cracking, smell great AND occasionally glow. Delaney is my favorite associate when I visit. She is willing to help, always happy and very knowledgeable in Lush's product. She was a huge help in recommending new products based on the qualities I requested. All of the employees here are friendly, respectful and personable--there is always someone available to help and I love that!! The cashiers are well trained so the check out line never takes too long. Will definitely return! read more

Lush - Free product sampling of Scrub Scrub Scrub!! - Cosmetics & Beauty Supply Near Me - San Antonio, Texas

New to San Antonio and excited to have a LUSH store near us again. This store is very nice, reminds me of the Huntington Beach location. The staff was very kind, a sweet young lady with the last name Crab, helped us out. My twins tried out the jelly bomb, which they loved and couldn't wait to use at home. My husband, kids and I, restocked on all our favorite goodies. Btw: I'm soooooo excited Rose Jam is now available year around! read more

Best experience ever! I was out with my daughter and we just decided to stop in Lush to see what they had. Of course it always smells fantastic in there, but the customer service team was just so much fun to be around. As we jumped around from section to section, highly knowledgeable Lush team members had us enthralled with their products. However, Ryan went completely above and beyond and now has repeat customers for life. Any company that is committed to a high quality product and has employees who are having fun, professional, and genuine is one I want to visit again and again. read more

I was introduced to their lip scrubs back when I lived in Atlanta, so I was happy to find this store here. I'm a fan of their chocolate and popcorn flavors. If you haven't tried them, do. read more

The manager is extremely rude and whenever I come in I am always ignored. The employees are too busy talking to each other to even acknowledge you. read more

The sales staff are so nice and ridiculously knowledgeable. They made shopping a pleasure. I was gifted a few samples, as well, which made me feel like they cared about earning a customer and not just about the quick sale. read more

Visited to get some samples for my face. Loved the welcome we got when we walked in. Associate was quick to ask us if we needed assistance and helped me with some suggestions. She gave us some samples and she kept checking in on us as we looked around. read more

I have never been to this store before so I had no idea what anything was or how to shop there. Luckily, Stephanie was there to help me and she helped me more than I could've ever imagined! I needed gifts for my sister who is pregnant so she's sensitive to smells, she helped me find the perfect bath bombs, skin care and body care items to make the perfect self-care kit for my sisters birthday present! And she wrapped it so nicely in a reusable scarf! Stephanie explained to me what everything was (because I had no idea), showed me the different sections in the stores, gave me recommendations, and was just so nice and answered all my questions! She helped me the whole time to pick out the perfect gift for my sister! Thank you Stephanie! She made my experience there more than 5 stars! read more

I went into Lush not knowing anything about their products (except owning/using a few bath bombs I got as gifts). I explained to the sales rep, Kyra that I was uneducated and extremely interested in learning about what Lush has to offer, and learning about the uses and benefits of each product. I felt as if I would be a nuisance asking so many questions but Kyra surprised me and gave me a tour of the entire store! Not only that, she explained just about every single product in the store to me. I let her know I was hesitant on spending so much money on a completely new skin care routine so with each product I became interested in she made a sample of it for me to try out. In the end it took close to 45 minutes for me to soak up most that Lush has to offer. Kyra was so professional all while having such a positive attitude. I've used a few tonight and have fallen IN LOVE with Lush. If I owned a company, I would want someone like Kyra to work for me. She is so passionate about her work and the products created by Lush. Even if you weren't to believe in holistic/natural skin/body care Kyra would definitely have you thinking otherwise. Amazing store and amazing girl. I will be back to purchase some of the samples! Lush, you're doing a great job and Kyra is really making that location shine! read more