Overrated and overhyped. Stopped in the other day while I was at the mall and while the visit was short and sweet, I was reminded of why I rarely shop at Lush. Starting with the good, the store itself was clean and fully stocked, the mixture of smells from all the tester products being used or on display was intense but still pleasant, and we weren't hounded by an associate. Well, we would have been had we not been ready to check out by the time the single associate present was finished with the customer ahead of us. I add the last point because it is a HUGE reason why I stopped going to Lush. Per an ex-employee I went to university with, employees are forced to give long spiels every collaboration or special event the store has to each customer that enters, otherwise they face consequences. Having learned this, I can't blame them when they follow me around the store until the obligatory sales pitch is over because I wouldn't want my pay docked either. That being said, it's still a hassle, and it already costs a small fortune to buy anything. For the Mario Movie Rosalina lip scrub and body spray I dared to venture into the store for it was over $70. If it wasn't for the fact that it was a gift, I quite frankly would have left without them. I could expect these prices from higher end brands, but I can't say these products lived up to their price tags. The lip scrub was the better of the two, though I've tried better lip scrubs, and the 'grape scented' body spray just didn't smell like grape. I'd say if you're really into a certain collaboration they have to offer, it might be worth it. Otherwise, I'd say do your research on skin care and body cosmetics because you can find better ones out there for similar prices and less hassle. read more

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Of course, I recommend this place! It's my absolute go-to for bath bombs, foaming bath bars and olfactory stimulation. I left the Apple Store in North Star mall and headed straight to Lush with a foaming milk bar in mind (I desperately wish they would bring back the original milk bar though). Upon entry, the floating aroma of various herbs and natural perfumes greeted me. The employees were kind and helpful as usual. I purchased the foaming milk bar and went away from my usuals and decided to try a couple of new bath bombs. I bought the Surprised Patrick bath Bonn and a Barbie bath Bomb. I have since used them both and they were not bad but I will stick to my usuals in the future. The Surprised Patrick turned the water the same color as the bath bomb. It left a residue in my bath tub (probably the coconut oil) and after dissolving, Patrick's pants were floating in the water! That was a hilarious surprise!!! I had the same experience with the Barbie bomb...pink residue. I also decided to try their organic deodorant, Aromaco, which I have fallen in love with. I have been using this deodorant and it lasts all day long with no irritation. It smells of fresh linen-clean and patchouli spice. I LOVE It! Thank you, Lush, for creating clean, mindful, organic, and aromatic fun in the form of products. I'll be back for more. read more

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My daughter and I decided to spend the afternoon at North Star Mall but had little luck clothes shopping. Everything is overpriced and so not flattering. I had no interest in crop tops or camel toe. We did, however, score on beauty products at Sephora (no I'm not ready to divulge my secrets there) and Lush. As soon as we walked in we were greeted by a tall, shimmery sales associate who kindly set up a demo of yummy soaps, scrubs and moisturizers. I've always known Lush for their amazing bath bombs but they have added so much more to their face and hair care products. Self-care is so important so I don't mind spending a little extra on sweet smelling bath and body products. And speaking of Bath and Body, Lush products are more natural. They smell like real ingredients and not so harsh on the perfume. If you haven't tried Lush, stop by and get your own demo. We walked away with samples and even a freebie bath bomb from one of the cashiers. read more

Lush Cosmetics - Shampoos - Cosmetics & Beauty Supply Near Me - San Antonio, Texas

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I may get my make up from Sephora or other spots, but when I'm in serious need of pampering I go to my buddies at Lush. The staff is incredibly knowledgeable about their products and the pride in their craft shines. My normal visits are usually overwhelming because the associates are ALWAYS eager to help. Tristan was friendly, enthusiastic, and engaged in conversation outside of Lush products, which was a breath of fresh air. She was genuinely interested in my hobbies, interests, and likes, which helped her pick out two face masks for me to try. When I go to Lush I always have my go-to items. I don't tend to try new things but after talking to Tristan about what my skin needs, and after testing three masks, I went with two: Rosy Cheeks (my free mask after returning 5 empty pots) and 1000 Millihelens. Rosy Cheeks is used for soothing and softening the skin, and 1000 Millihelens is a refreshing bacteria-smashing jelly mask. I also saw a few new products I'd love to try, like some squishy looking (and great smelling) bath melts. If you don't like small spaces with strong fragrances this might not be the shop for you, but if you can find yourself here during a non-busy time, the staff is pretty good about letting you browse to your heart's content. Overall, it's easy to see why folks get addicted to this cute shop. read more

Lush Cosmetics - Cosmetics & Beauty Supply Near Me - San Antonio, Texas

Just wanted to give a shout out to Kitty, who was amazing at recommending products that would fit my daily routine and benefit my skin type. She was so sweet and knowledgeable when I asked about certain products I was dying to try, and took her time to give me samples and explain how she herself uses them. Kitty, you da bomb.com. read more

I was given a gift card of $30 I ordered three of the 1 ounce lotions they sent me two after three weeks I received this gift card in December. It is now March and I don't think I'll ever be getting the 1 ounce bottle of lotion and I'm sure you can make other useful moisturizer for your body like coconut oil so now I would not recommend this place. read more

I live in Austin and yes we have a Lush, but I prefer the San Antonio location. For one, it's in a mall so aside from the fact that it's in a mall, you can find parking. Always. Second, it seems huge! I'm positive that it's much bigger than the Austin store. Obviously they have amazing products, but also have everything in stock and have a huge variety! Staff is knowledgeable, friendly, and ready to share information and tips (for example, just slice off a sliver of fresh farmacy when you wash your face, instead of using the entire bar every time. I have no idea why I didn't think of that myself.) The only thing I don't like about this location is the music volume. Wowza!!! I felt like I was shopping in a club! You are literally yelling when you're in there. #maybeimjustold Love love love Lush! If you've never tried it, what are you waiting for?! read more

Lush Cosmetics - Bath bomb! - Cosmetics & Beauty Supply Near Me - San Antonio, Texas

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Due to Covid, I didn't get to enter the store. However, the associates were super helpful. They made sure I got everything I needed. They were some of the nicest and friendliest people I met while shopping at Lush. The girl at the window asked me which kind of samples I needed and gave me so many. Great location with awesome items and amazing customer service. The soap smells amazing. I have a great visit. read more

Lush Cosmetics - Cosmetics & Beauty Supply Near Me - San Antonio, Texas

Jess and Simon are so nice and patient! I had tons of questions about current and holiday products they answered all of them will be back again. Thank you read more

I always have such a great time in this store. It's a busy are where it's located, but it is definitely worth it. All the employees are very sweet and helpful. I originally came in presents for my family but I left with quite a few extra items for myself. What I loved: This place always smells good. The staff are easy going and will let you test out products that way you can decide which is best for you. Another good thing is that all these products are made with good fresh ingredients. I love buy their knot wraps that are so soft, and I still can't believe they are made from plastic. Would I go back? Yes, I most definitely will. I will continue to buy my families presents there and some presents for my self. read more

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I walked into LUSH today for the first time. I was warmly greeted and provided a tour around the boutique with stops in various stations to sample the amazing products. I was pleased to learn that the ingredients are 100% Vegetarian and more than 80% Vegan. They buy ingredients only from companies that don't conduct or commission tests on animals. The packaging is naked or made from 100% post-consumer recycled plastic. The handmade concept is marked with a sticker of the human who fashioned it with fresh organic fruits and vegetables and the finest essential oils. I loved my experience at Lush and my purchase was reasonably priced. I will be shopping here for my handmade fresh body products from now on! read more

Lush Cosmetics - Inside the LUSH tin is the Body Tint to melt onto your body for sparkle and a flawless finish. - Cosmetics & Beauty Supply Near Me - San Antonio, Texas

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They are now allowing customers inside of the store, and they are doing the most of any store that I've been to in regards to covid precautions. Before you enter the store you have to agree to wear your mask and have it covering you nose and mouth the entire time. Then you are handed a sample of soap so you can go wash your hands before starting. You aren't allowed to open any of the store samples, but the sales associates are more than happy to get you your own personal sample if you're interested in something. I felt safe shopping in person here and I can't say that about a lot of places that I've seen recently. The staff is also extremely passionate and knowledgeable about their products and they are more than willing to help you find what you're looking for. I will definitely be back here soon. read more

I've always been a great fan of lush and go to every one if I can in whichever state I am in, this one is probably one of My favorites! Everyone was amazing and the store was so organized and clean. Jess helped me out a lot with the new products and I think I found some new must haves. She was amazing and genuinely emits Lush's values beautifully. Will definitely be back soon! read more

This is my happy place! Literally you can not leave this place sad or mad. The staff must have a requirement to be the nicest people ever, honest and genuine and so very helpful! My family Loves the bath bombs and bubble bars. I recently had to switch all of my cosmetics to more chemical free due to a discovery of having aluminum toxicity. Let me tell you. Aluminum is in everything! I switched. Body wash, soaps, masks, face wash, makeup, deodorant, tooth paste and more. I could go for the crunchy options but I'm a sucker for fun packaging and yummy smells! I'm enjoying my new beauty routine thanks to this place! read more

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The staff at this lush is hands down the best I have encountered from all the locations I've been to. The manager went out of their way to cheer me up and ended up making my day and added an abundance of Christmas cheer to an otherwise crummy day. I will make sure I visit this location every time I'm in town and hope the staff there continues to share their hearts and good will well beyond the holiday season. Thank you! Thank you! Thank you! read more

Wandering through the cosmetics area in Macy's at North Star Mall, you'll come across a particularly wonderful-smelling area that is Lush Cosmetics. The tattooed girls with brightly-colored or amusingly-styled hair that man the Lush section are definitely in harsh contrast to the fancy-type Lancome women and perfume-sprayers that populate the area. I discovered Lush in California this summer and was pleased to find a location listed in North Star Mall. Though I was a bit disappointed to see that it wasn't a stand-alone store, I went to check it out. Yes, it is nested inside Macy's (behind the MAC counter, if you're familiar), but it is also a full store, carrying the full array of products, which the employees are all-too-happy to demonstrate to you. These girls love their jobs and love what they sell, so they're super familiar with all their products and can help you find which exfoliant is best for you, or which scent of lotion you'd like best. If you find something you like but aren't sure about, ask for a sample. If they don't have any parceled out already, most of the time they are able to put together a small sample portion for you there on the spot. They also advertise events they have every few weeks - free in-store facials or pedicures using their products. Terrific marketing strategy, I must say, because it's a little difficult to not want to buy all these products after you get to try them. Lush bonus: All their products are 100% vegetarian, and all are hand-made. The products in containers even have stickers on the back showing a cute picture of the person who made your particular batch! They don't test on animals, and don't use excessive packaging, so in addition to all the wonderful beauty perks, you also feel like you're saving the earth a little bit. My current favorite thing: the Mange Too massage bar. It's a solid lotion bar that smells like honey and white chocolate and basically makes you want to take a bite out of it, which I guess you technically could because it's all-natural... but you probably shouldn't. I am now soft, moisturized, and smell like dessert. read more

I love Lush!! We all do in my family !! I love juicy and Yuzu and coco! Smell great on all of us! Even my husband uses it ! He prefers it over anything for its natural sulfate freee and paraben free ingredients. They don't leave us feeling yucky like store brands do. Bath bombs and macroons and Also the comforter. Is to die for. It's my fave. It leaves the scent lingering allll night and half the morning . My daughter uses the rainbow "clay" as she calls it. Great way to keep her entertained in the tub as I bathe her. They last a good while too. Bath Bombs are for everyone, and loved by all. Every time I show my bath bomb video (galactic) people usually go out and by their own Galactic Bath Bomb! Rehab and I love Juicy shampoos do-wonders for our hair . I even had the stylist ask me what I used because my hair smelled like Pineapple and sweet but not heavy in weight. And complimented on how healthy it was . LUSH for Lifers right here !!! read more

I'm one happy mamma here! Being a mom and shopping with your toddler can definitely be challenging sometimes but this experience makes me not stress about going back to this Lush location! This review is a shout out to the fantastic employees! I came in with my 3.5 year old wild boy and I was immediately greeted and she pointed me in the right direction of what I was looking for. While I was looking she had a bowl of sparkly water and bubbles and started engaging with my son and totally took over him while I shopped! She said "I'll watch him while you shop, we will have some fun!" They were singing songs and having a ton of fun in the bubbles! By the time I was checking out she said she would have him all cleaned up and ready to go! She even gave him a bath bomb with lavender for his bath tonight to help him relax THIS is how a business should be run! I really felt like they genuinely cared about us and our experience while shopping. Bonus was that my kiddo smelled amazing when we were done! I wish I had gotten her name but I was too shocked at the whole experience and how well it went! If you want to feel cared about, go here and get yourself some amazing products while you are at it! read more

Now that Lush has its own location (no longer inside the North Star's Macy's) you'll be able to really get the complete Lush experience. If you care about your skin and don't like using products with chemicals, you'll love their beauty concoctions. I love their Flying Fox shower gel, Enchanted Eye Cream and Dark Angels Facial Cleanser. I'm usually turned off when sales associates follow me around or ask too many questions while I shop, but I always let the girls at Lush do their thing and you should, too. They pride themselves with helping customers find products that are right for their skin and lifestyle - so let them, at least once, guide you in the right direction. The girls at this location are always happy to let you try their products and share their own beauty routine secrets. And not that exfoliating will earn you some good karma points, but Lush only sells "cruelty free" cosmetics, so, yay? All their products are also hand-made, so you might as well take the whole thing to the next level and start a patchouli-themed choir of joy. read more

This location has the best customer service! In fact, I would say this store has some of the best customer service in the entire mall. Today I spent the day shopping at North Star Mall, going in and out of multiple different stores all afternoon and most employees just kind of ignore you, but not in LUSH! I was kindly greeted, the girls in the store helped me pick out some bath bombs, had conversation with me, complimented me and just made me feel welcome and comfortable which is rare in retail stores nowadays. I received a smile from everyone and just good vibes, I will definitely be back. read more

Lush Cosmetics - Cosmetics & Beauty Supply Near Me - San Antonio, Texas

I first heard of Lush Cosmetics from a good friend of mine. She was always talking about their bath bombs and lotions. I checked out the website first and was so excited to find out that there was a store right next door to Macy's! I had no idea! As soon as I walked in I was greeted right away & I loved that. The girl that helped me was really sweet and asked if I wanted to try some of the products. I mentioned to her that I was interested in the facial masks & we tried a few that she thought would be a good combo for my skin type. I ended up leaving with the 'green lettuce' face mask. This face mask is so lovely, leaves my skin so soft and fresh. I also left with 'angels on bare skin'- which I use as my nightly face wash. I also purchased, 'imperialis', and I use this as a night time moisturizer. I don't think I could ever go back to my regular face wash/moisturizer. Their products have really changed my skin for the better. read more

Great store! I love love love the bath bombs! They have such cute names and smell so good! It is at a great price too, only $6.95! I love this place! I can't wait to go back. The staff that work there are very friendly and helpful. They do pressure you a little to buy more product which I don't think they need to do. The great quality of products they have sells themselves. read more

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I first fell in love with Lush for their bath bombs and bubble bars. They are a must when you need to spoil yourself. Over a number of trips I have seriously loved everything I've purchased. They have an assortment of handmade vegan products that are just the best smelling things ever and are so wonderful to my sensitive skin. Their dry shampoo is a freaking miracle worker in this Texas humidity. The cupcake mask will make you want to eat your face off. It's a chocolaty mint mask that will leave your skin super soft and smelling amazing. Don't take my word for it, you usually can get a free facial during the week by calling prior to you visit. The staff is wonderfully awesome in helping you pick out scents and what products will work best for you skin type. They are not stingy with samples and genuinely love their job. Popping by Lush always brightens up my day because of the friendly service. read more

Lush Cosmetics - Cosmetics & Beauty Supply Near Me - San Antonio, Texas

My friend introduced me to LUSH and I've been hooked ever since. I've been 3 times now and only 1 time I was a little bit dissatisfied. They forgot to put my shampoo round in the bag and charged me for a product I didn't buy. When I came back to have it fixed, the let me in 2 min after they closed which was great, but the cashier who had made the mistake tried to upsell me by saying "well, do you want that product?" No, I never did and I don't want it now. I felt that was kind of out of place since I had to go all the way back. Please don't try to sell me the product you mistakenly charged me for. Other than that situation, I am in love with this store and the people in it. They are really passionate about what they are about and I can't say enough about how good the products are. I was having scalp issues and after 2 uses, it cleared up. They also give you generous samples for you to try- which got me to buy those products because they worked extremely well. read more

I must go in and spoil myself soon. I'm in need of a lotion bar... You can just order from their website but why when you can go pick up your goodies and use them the same day?! Prices are a lil high for me, and I'm not usually one to say something is overly priced. I'm a firm believer in 'you get what you pay for'. The only reason I don't mind these prices is because everything is 100% Vegan and handmade. You really can't beat that!! read more

I always rave about LUSH! This location did not disappoint. Such an inclusive environment, my son who's on the Autism Spectrum looks forward to choosing the newest bath bombs or bubble bars. Yesterday the employees demonstrated the love boat bath bomb. He was so exited to feel the boat dissolve, everyone was so sweet and patient. LUSH has become a place my twins look forward to, it has been such a positive experience for the whole family. I enjoy treating my twins once a month to a LUSH haul :) great customer service will always have us return. read more

Love Lush! I've been a fan for several years and am glad it easy to obtain here in SA. Love their henna, bath bombs for the kids, shower gel(flying fox) and their skincare line(Skin's Shangri La will set you back a few but it's so worth it). Oh wait , one more thing, their massage bars (soft coeur ..get your mind out of the gutter) are the best to boot. read more

The product is awesome and it smells amazing in there. All the products are handmade and all the employees give you detailed descriptions of each item, where it comes from, what it does and the ingredients. They let you try everything like crazy and they want you to try EVERYTHING! I love the face mask, bubble bars, hand lotions, soaps, shampoos, lotions bars and they have make up know but I haven't tried it yet. I think the only thing I don't like about this store is when you walk in a majority of the time the employees stare at you and some even compliment your wardrobe, but thats it. I just stare at them waiting for them to help me out and then I walk around like ok that was weird. So that awkward first impression is what I don't like. read more

First visit to Lush and I'm in love!!! First of all, the employees are so very helpful! If you tell them your looking for something to help your split ends, they had a recommendation, or if you needed a specific type of face mask for dry skin, they had options to choose from right away. The staff at Lush was just really knowledgable in their products which I loved so much since it was my first time! Also, I wanted a good hair conditioner, but I wasn't sold on the description, so what did the helpful employees do... They sent me home with a sample!! I was able to take home a small sample to test out the conditioner! I love this idea because you can test out the product before you buy it. Not a lot of places do this free of charge! I ended up buying the Popcorn lip scrub and I am addicted to it! I can't wait to go back and try so many different Lush products. The prices are reasonable, I don't think their too over priced. It's more of a store where you but one, or two things rather than a haul trip. I definitively recommend Lush to those who are looking for hair or body cosmetics. It's something different and out of the box. I haven't heard anything bad about this place, or their products. So go to Lush and try something new! read more

Lush Cosmetics - Fresh face mask bar! - Cosmetics & Beauty Supply Near Me - San Antonio, Texas

I've loved Lush ever since I visited the location in Las Vegas and then Vancouver! The San Antonio sales team is always so friendly and readily suggesting the new items or others that compliment what I'm buying or normally buy. The manager is so kind and has done a great job with his staff! I LOVE Lush and will most likely be a lifetime buyer :D read more

I'm a Lush junkie. The products smell terrific and they actually work. I just wish that the salespeople weren't so pushy. I understand that they may work on commission, but I prefer shopping in peace. Plus, one of the ladies, while very polite, proceeded to hand me false information about some of the ingredients in a product. My favorite products are Big shampoo and R&B conditioner. I have long, normal, non-color treated hair. The Bath Bombs are fantastic. read more

The vibe in this store is absolutely positive and it smells fantastic! The associates are extremely helpful and nice

The employees here are amazing and super friendly / will help you with anything! The products are to die for obviously read more

I went to this particular Lush at Northstar Mall I always go to the Cantera but not this time. The sales rep at first when I walked in she was friendly and greeted me. I told her what I needed and she said I'll be right back. She turned around and walked back to greeting and completely ignored me. She seemed like she was training because she went over to the manager or trainer not sure and told him what I needed and he didn't bother to come over either. Then one of the other sales rep finished and approached me, I told her what I needed and she right away helped me out. Right before I left I complained to the nice young lady that helped me about poor customer service from the other sales rep. If it wasn't for her that helped me I would have walked out of the store. I was never rude or anything to anyone. My thing is if you're working at the store and your job is to be friendly and helpful then do it if not then don't even bother approaching the person or working there at all. You're representing the store so think before you act next time! read more

Lush cosmetics are absolutely fabulous. I've enjoyed all of the shampoo bars except for the henna one (but I don't have dyed hair), the bath bombs and bubble bars all have great scents, and they always have something new and exciting. Regarding this store in particular, I would say that the manager is top notch, super friendly and ready to show you something you never knew you needed (but absolutely do). I've easily spent $2500 at this store in the last 3 years. Today, though, I had a terrible experience with one of their sales girls. She had short, blonde hair covered in a knit hat, and was super condescending from the start, treating me like a child that needed led away from the mask fridge when I wasn't sure which mask I wanted. It didn't help that all I needed today was a shampoo bar and free mask (when you bring back 5 tubs, you get a free mask). Her syrupy sweet, yet patronizing attitude really hit a chord to the point that I will be going to the Lush in La Cantera from now on. Definitely try their products, but beware who's working that day. read more

Lush is the best retail-related-thing that has happened to be in the last 5 years. Their products are beyond fantastic. The staff here is kind and knowledgeable, with lots of info they'll gladly give you. I have tried so many things and have never been dissatisfied. They also give free facials M-F, you just have to call and make an appointment. read more

I love this store and its products. I love that everything is natural and cruelty free. However, I don't like the hardcore pressure sales tactics that some of the sales associates at this store use. I would probably be more likely to browse and buy more things if I didn't feel like someone was trying to force me to buy more products. I am aware that the pressure sales policy probably doesn't come from the associates themselves, but from the expectations their management puts on them. Unfortunately it makes me want to spend less time and less money in the store. read more

Even though it was super crowded, everything smelled great and the staff was super friendly! I got dumped this week and and employee, Amanda, hugged me and gave me a free bath thingy with the sweetest, supportive card of good vibes and kind words. Very cool, cried and left haha. We were also helped by Jess who was super upbeat and dancing and happy and shit and I secretly wanna feel like the vibe she was putting out 24/7 read more

I totally agree with the previous review that you can not leave this place unhappy. Came here to look for a christmas gift for my secret santas and the ladies there were so helpful. All you need to do is tell them "hey I want a gift set, my buget is $X, and I'd liek it to include item Y" and they'll find you the perfect gift in no time. We looked at muiltiple gift sets that were pre-wrapped which were so cute, and we wanted to smell the scents before purchasing them. The lady who helped us brought us literally every single scent we wanted to smell with a smile on her face. She was sooo nice and helpful, I really wish I could remember her name... read more

My daughter and I decided to stop at Lush while visiting San Antonio North Star Mall because she's always wishing we had one in our city. I was skeptical at first, but I was pleasantly surprised by how friendly the staff was. After being in the store for just a minute, one employee had already begun helping us with samples and recommending products for our personal skin needs. Great employees at this location! If you need any help, they've got you! read more