I love Lush products so much that I decided to apply for a seasonal position at this store! The staff here are truly so kind and knowledgeable. Every place has their pros and cons, but the staff at this store are definitely a pro. The size of the place is probably the only con. However, the staff do a lot to make sure it doesn't feel overcrowded and ensure that they have a comfortable amount of product on the floor at all times. Grab yourself a Scrubee and an Avobath bomb (my favorite products) and thank me later read more

Lush - Scrubee Body Butter (in-shower moisture bar) - Cosmetics & Beauty Supply Near Me - Raleigh, North Carolina

Every time I visit this location, it's always a great atmosphere. Julian/Guilian was THE BEST!!! So personable and fun to chat with. I didn't really know what I wanted coming in but left with what I needed. This lad made the most memorable experience! #Happy #Backtothefuturebathbomb read more

Naked Products Handmade with love. This place is fabulous. Fighting animal testing, fresh cosmetics. % vegetarian. If you're into wonderful fragrance's you'll be glad you stopped by for a visit. read more

Lush is the promised land of all things self care. Bath bombs, shower gellies, hair products, soap, body butters & scrub. I first discovered a holy grail product called " scrubee". A product you apply after washing to exfoliate and moisturize in one step. After this you don't need oil or lotion. Your skin has transformed! Tonight I tried a real game changer. The Big blue bath bomb. This bath bomb transformed my tub into the Jamaica West Indies. This is self care at its finest. The bath bombs and all products are hand made. It features Sea salt , real Arame seaweed and Lemon oil. It's basically a vacation. The water turns into the beautiful ocean at the low cost of $6 ! The staff at this location is super helpful and will place items on hold for you when there is a restock order. Beat the case of the Monday's with one of their bath bombs or transform your bathroom into a island oasis ! My skin feels absolutely amazing and my mood is lifted. read more

Lush - Self Care starts with arame seaweed & sea salt. - Cosmetics & Beauty Supply Near Me - Raleigh, North Carolina

Great customer service. The products were very neatly and organized in their presentation.

I'm a huge Lush fan, always have been. My only disappointment is that they no longer make face jellies. The people that work in this particular Lush location are very kind and helpful, they always have the best suggestions for what I am looking for and I'm glad to have them. The face masks and bath bombs here are amazing and I love that everything is handmade with naturally sourced ingredients. read more

Lush - Bath bomb - Cosmetics & Beauty Supply Near Me - Raleigh, North Carolina

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Lush is already overpriced and bougey but we wanted a special girls face mask night and then this store's employees are just plain rude. We were treated disrespectfully from the moment we walked in, with one particular employee just following us around telling us what to do, where to stand, rolled her eyes when we said we knew what we needed, then proceeded to talk about us to her coworker barely five feet from us. Sorry your life sucks lady and you work at Lush at 50+ yo so you can pretend you are 20. We walked out and definitely wouldn't return to be treated badly and pay ridiculous prices for Mr. Bubble in a blue bar. read more

Who doesn't love Lush? If you don't love bright colors and sparkles and yummy smelling items to use in the bath, I don't trust you. Just kidding read more

Lush - Cosmetics & Beauty Supply Near Me - Raleigh, North Carolina

I've been to this location twice while living in NC. My experiences both times were the same. The Lush store is very compact so their inventory looks very limited to the products you can buy. There's not much room to maneuver around the store. The employees are always watching you which makes me feel uncomfortable and it doesn't make me have an easy going shopping experience. The atmosphere is un inviting and makes me want to get in and get out especially when the store is packed. Not my favorite Lush. read more

This is a great store. They are taking the highest of Covid19 precautions which makes me feel safer to shop and like they actually care about their employees and shoppers. You can sample anything and if you buy stuff they will give you free samples if you ask. I love their bath bombs! read more

I had a very good experience at Lush. I've been there many times but hadn't written any reviews, but on my last visit I got such exceptional service from Kayla, so here goes. The store itself is very small and it was crowded, but among the confusion Kayla helped me to get all of the items on my list and also to make suggestions for substitutions when the items were sold out. She added some helpful hints and mentioned which were her favorites too. She is a star at this location and I look forward to returning for my next purchases. read more

Lush - Cosmetics & Beauty Supply Near Me - Raleigh, North Carolina

Stopped by today for the first time at this location and was slightly disappointed. I'm a Lush fan, but this store is too small and cramped. As a result, has less products than what I've been used to. Friendly and helpful staff. The girl that helped me today was nice in suggesting some bath balms. She sampled a couple of products on me, but wasn't pushy, which I appreciated. My main reason for giving it a 3 star rating is because of the tight cramped space. It's not comfortable to browse, look around, and sample. It's really meant for dashing in and out, which is not what I want when I go to Lush. I want to take my time to review all the products, especially when they have seasonal items. I'll probably come back, but I'm going to try to find another Lush that is bigger, easier to browse around, and carries more options. read more

I love Lush in general, even though it tends to be outside of my budget, but yesterday's Lush experience took things to a new level. I went in, was greeted by an employee, and said, "I need a bath bomb for someone having the second worst day in their life to date." Not only did Amanda, the employee, bee-line it to a fantastic bath bomb, the 'twilight' (lavender and good feels), but she also immediately said, "Let's get you some soothing samples for her." And put together a small selection of pamper samples (which, we are permanent converts to the mask of magnaminty). This made my friend smile, which is better than anything I could ask for in this situation. Thanks a million for going above and beyond in customer service and being a decent human being. read more

I was in the store this evening and a sweet young man walked in just to ask a question in reference to the sale that was going on and this pink haired employee came out of nowhere screaming and flailing her hands "we are closed" all he was trying to do was ask a question and she was disgusting and rude. Then another woman WITH AN INFANT (I assumed they were together) walked in to intervene and the same disgusting employee did the same thing. Then She proceeded to apologize to the people at the register and commenced to take care of them. I don't know what kind of people you employee there but just that interaction made me put my stuff away and walk out!! I know we're coming off the holidays and you guys maybe stressed but show a little patience and kindness or get new employees!! I'm only giving 1 star wish I could give zero stars!!! read more

First off let me clarify that I am actually rating this store a 2.5. I would give the store itself a 2; the product and company a 3, so I am rounding up. I discovered LUSH on a family skiing trip in Whistler, BC. I was a teenager enjoying being at that age where you can wander without your parents for the first time, and feeling quite cool. I walked into LUSH and it was like a sensory explosion. The warmth of the store, the organic, delicious smells of their bombs, soaps, and lotions, the friendliness of the staff (I still remember the girl who rang me up with her multiple ear piercings and bright-pink hair- VERY cool to Young Me). They helped me select a small variety of products to sample and figure out my preferences, and I went back into the store on the last day of our trip to stock up before heading back to NC! For years I would order online or hoard like a madwoman when I was in a city with a proper LUSH store. Imagine, then, my delight when I saw the "coming soon" sign in Crabtree Valley Mall, right down the road from my home! I hate to say that the store is kind of disappointing!! For one thing it is by FAR the smallest LUSH store I have ever seen. They still have a wide variety of products, but they are all crammed into a tiny space so the smell is overwhelming (it actually assaults you just walking by this store in the mall!), rather than larger stores, where product is laid out so that you can experience each scent individually, rather like walking through a garden with different varieties of flowers. The company still seems to be supportive of staff who are a little eccentric in appearance, but the staff here tends to be kind of frazzled and hurried rather than friendly and engaging. Overall though the quality of the product is still top-notch and I feel great supporting a company like LUSH. I like their business ethic and I LOVE their Dream Cream and bath bombs. Last time I went in I picked up a nice massage oil bar that I can't wait to use on the hubby. I wish they could have picked a better (larger) location for this particular store, but I would still recommend it just for the product. read more

Adorable!! I actually discovered Lush through a friend in the UK and I love it! This store is actually very super duper tiny, but they are plenty of workers to help you and they are ALL super friendly! I returned items and pick them up and set them down with no judgement and no looks. They were happy to help me look for scents that would compliment each other and demonstrate anything I didn't understand. (bar shampoo?!) The only thing I didn't like is that they did try to upsale me a lot and it took everything I had not to buy it. It was just a little too forced, but I guess they were just doing their jobs, so I really don't hold it against them too much. (Hence, the four stars) Still, the experience was awesome and I cannot wait to use my bath bomb! :) read more

Having finally come to terms with the idea that older skin might mean it was time for new - and potentially higher quality (and possibly spendy!) - face products, I braved the horror of Crabtree and headed to Lush, on the recommendations of several ladies my age who boast enviable skin. I know the store has a near-cult following, but it was my first time in there and I suppose I looked a little overcome (despite the small size, the shop is PACKED with lovely things!) because I was approached at once by the charming and very helpful Emma, who asked if I was familiar with the company's products and, when I said I wasn't, inquired as to what had brought me in that day. I mentioned a specific cleanser, which she pointed out and explained the qualities of before asking what concerns I had regarding my skin in case another cleanser might be more appropriate. Turned out that my sources did not fail me, and I was on the right path to enviable 35+-years-old skin! After testing out the cleanser via a brief but relaxing hand scrub/massage, I was shown the Wall O'Moisturizers (as I like to call it) and the clerk described the aspects of each and suggested three she felt might be the most suitable. I went with the Skin's Shangri-La, which upon application felt like silk and smelled like heaven! I decided to purchase the cleanser and was offered a generous sample of the moisturizer, since multiple applications usually show any flaws or benefits in such a product, and then on my way to the register, danger - makeup, something I didn't even know Lush carried at all. My eye went to the rich purple lipcolour, but Emma - so far two for two on product recommendations - suggested a bold, poppy red - yikes! I tried it on, then waffled and wavered (and bless her, she was patient, funny and helpful the whole time) and finally thought what the heck, I'll break out of my comfort zone! Wouldn't you know it - when I pick up my husband from work, the man who never notices makeup compliments my new lipcolour straight away! It doubles as the best blush ever, too. As for the cleanser and moisturizer, two weeks in and my skin is AMAZING. No winter dryness, more even texture, and soft as can be! I felt that the Lush staff knew their products well, and that they seemed happy to be there and genuinely interested in matching customers with products, which is a far cry from other shops. The customer service was almost more impressive than the products, and the combination of both makes me want to become a long-term customer from here on out! read more

I admit it. I'm what you call a Lushie. I've been one for about 5 years now, since my sister introduced me to Lush in Guildford, England. After that first visit, I went out of my way to find Lush stores whenever I traveled to big cities. Then, word on the street was, Lush was coming to Raleigh. YAHOO. Sign me up for the grand opening, baby, I'll be there. And I was, along with mobs of others trying to crowd into a store the size of a walnut. I must admit I was wee bit disappointed to see how small our store is. But considering it's size, it manages to cram a lot of wonderful products into a small space. And you know why? Cuz they don't waste space or precious resources with a ton of unnecessary packaging. The moment I walk into a Lush store, my body relaxes. It's the smells. Take a deep breath and say "Ahhhhh." Some of my favorites, staples and current addictions include: Dream Cream, the best body lotion on the market; French Kiss bubble bar - make a bath cocktail out of half a FK and half a Butterball bath bomb and you'll be a wet noodle in no time; Lily Savon soap; Youki Hi bath bomb; and Skin Nanny facial moisturizer. The sales people are very knowledgeable about the products and can make recommendations. Be sure to ask for some samples. But watch out, you'll be an addict like me before long. read more

As of March 25th this store is reopened! So much larger and a lot more products to choose from. I picked up some Easter must haves and some of my regular products. The line got long really quick but the employees quickly reacted to make it not go out the store . They still only have two registers but the overall store is much better than it was you can actually walk around! read more

Lush - New store - Cosmetics & Beauty Supply Near Me - Raleigh, North Carolina

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I heard about Lush from an old friend. I had no idea what she was talking about until the store at Crabtree "finally opened!" The first time I was in the store it was a little overwhelming. It was a lot to take in and lets face it, if you've never been inside of a Lush before, there isn't anything like it. It definitely beats out the smells of Bath & Body Works, and I find the staff to be much more personable. They have vast knowledge about their products and will be more than glad to share stories from experience to try to help you find the perfect solution for your skin. The face masks smell good enough to eat! The staff is more than glad to test products out with you and can accommodate your needs if say, you don't want 1/4 lb because you aren't sure how your skin will react, they will cut a smaller piece of soap off for you so you don't waste the soap if you don't use it, and its not "as expensive". My fridge and bathroom is fully stocked with almost all of their products. read more

Like others have mentioned before, this Lush is quite compact. Although the amount of items they can sell per square foot is impressive, it was a little nerve wracking for me to walk around in fear that I'd accidentally knock something down with my purse. The sales associates are very knowledgable about their products, which is awesome and I appreciate it, but I prefer browsing on my own without being honed in on. I have mixed feelings about this place, but I'll come back again since it's the closest Lush to me. While Lush products are a little pricy, I definitely recommend Butterbear and Shoot for the stars. The seasonal melting snowman is fabulous too. They're all very soothing and the colors are a delight. read more

Exemplary service from Nicole and her colleagues...They listened carefully to my needs and demonstrated products...They didn't try to press me to buy other products. Very busy store and knowledgeable staff to tell you the benefits and drawbacks of ingredients for sensitive skin. Very pleasant experience and I will return. read more

This is amazing and I absolutely love all the products. The employees were all so nice. They have all holiday products and it is amazing. read more

Lush - Cosmetics & Beauty Supply Near Me - Raleigh, North Carolina

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I discovered Lush when I lived in Chicago. Great product... ...but this crowded store in the mall lacks easygoing & friendly staff. Go to Lush for the product but keep your expectations low on customer service. read more

The hideous logo outside of the storefront should have been a sign. Visiting this store is a nightmare, trust me. You'll step on toes, trip over people and be hounded by salespeople constantly. Thinking to myself" No I do not need assistance, no I do not need a sample, no, no NO!" I was polite in real life, because I know that the salespeople are mostly just doing their job...right? The person who manages the store or their supervisor is the culprit who has earned my silent wrath! I truly like being able to shop in peace, however. Imagine walking into the store with headphones on--you'll incite a riot among the employees! The combination of a teeny tiny store, chock full of scents, colors, packed with products, and with too many overzealous employees--it's too much for my little introverted heart to bear. I just want quick answers to simple questions, the ability to purchase an item and then the ability to leave. Yes, the products are okay, if not a bit bland and extremely overpriced... But I will never ever enter the store again during a busy time. Does a tiny store really need 3-5 employees at the same time plus customers? The first time I bought a 5$ bath bomb (ridiculous, but pink bathwater? I had to try it at least once) and the second time I sampled many of products without buying. I'd rather go to The Body Shop or even Bath and Body Works (I am cheap), anywhere but that disaster area of a store. read more

I always stop by this store in hopes to try new products and explore. Products are great. However staff can be pushy. I was in the store earlier today and I almost walked out due to every time I picked something up a staff member rushed up behind me only to educate me about the product. Which is fine, that's their job. However, please give me enough time to at-least read the name on the package of what it is. It can be a bit overwhelming. I'd rather shop online from here on out, however unfortunately you can't smell products via phone. read more

I have shopped at LUSH a couple of times in NYC. But never had the time for a full walkthrough of all of their products. Though it was a busy Saturday, the Superior Sales Associate, Kayla was AMAZING. I have been in Retail for over 15 years, and she exemplified what I look for when I am hiring. She was engaging, very knowledgeable, patient and not aggressive. She took the time to speak about all of the product, and listened to what I was looking for (I love anything with sea salt in it). I left with a bag full of amazing products, that I have enjoyed using the last few days. I will certainly go back to this location, and hope to shop with Kayla again soon. And yeah, I would also call out that it is too small a space, but still giving 5 stars because the Store Team can't control that. read more

Helpful staff, yummy products. Sadly, all of the items I wanted were sold out. That's why I gave a 4 star rating insteas of 5

I really want to like this stuff and I just can't get all the way there. First, this store is total eye candy! It looks and smells amazing when you walk in. It makes you want to buy up every product, retire to your bathroom and spend an entire day pampering yourself. However, the mood is killed a little when literally every employee (usually 4-7 on the floor) jumps at you and asks if they can help, then start making recommendations. Awesome! A++ for attentive service. However, there are so many times that I just want to frolic around the shelves alone, lost in my own little shopping paradise and not talk to anyone. A simple, "I'm good. Just looking," should suffice to politely inform employees you want to be alone in your shopping haven. Unfortunately, no one here gets the memo. I know it's part of their training and I can totally appreciate attentive service, but sometimes a woman just wants to blunder around blindly picking out items that smell good or promise a world of serenity without speaking to nine people about their favorite new product or did you know you could use it this way or your hair would totally love this shampoo. Whew. (I actually faked a phone call one shopping visit to avoid having to speak with a few employees after they really didn't get the memo). Now, on to the products themselves. Like I said, I really wanted to love them and to be fair I've only tried shampoo, conditioner, leave in hair products, and soap. But every single one fell just short. I was in love with the concept and the scents, but not the results. I tried the honey I washed my hair and the Jason and the argan oil shampoo bars which both smelled AMAZING but were kind of a pain to set to dry and didn't do anything better than my easier to dispense bottle shampoo. I also tried both American cream and happy happy joy joy conditioners, which both fell short of conditioning my mane (to be fair, I have really thick, really long hair). I also tried the conditioner retread which is supposed to be their strongest, most moisturizing conditioner and again it fell flat. For the price I paid, I'm left with a bunch of half used products I feel very meh about and a little regret. Plus the smell of retread totally defeated the purpose of my amazing smelling shampoo. Retread smelled like it was retrodden. (Maybe I got a bad batch?). In search for more moisture and control I tried r and b (I really wanted this stuff to work!!!) and was again disappointed. It didn't smell great, but I figured it was worth a shot. Well I still lacked moisture. Maybe my hair just doesn't like Lush... Their soaps are great though, so if you're looking for awesome bar soap for your kitchen or bath, Lush is the way to go! read more

Great experiance at Lush today at Crabtree Valley Mall. Sales girl Miranda was super friendly, knowledgeable and truly cared about her job. Picked out some great products for me and really listened to my needs. I'll definitely be back! read more

Like Pamela, I was stoked to hear that a Lush store was coming to the Triangle. My friend Megan got me hooked on their soaps a few years back. The only other Lush store I have been to is the Philadelphia location, and ours is a fraction of the size of that one. But they have the same great stuff: Karma soap (my fave), Figs and Leaves soap (a great exfoliating soap), and a great selection of bath bombs. The staff is a bit pushier than I would like, but friendly enough. read more

Cute, trendy boutique of "Fresh Homemade Cosmetics "Bath bombs, bath oils, bubble bath, skin care, hair care, make up ,soaps and more all from natural, organic homemade recipes... luxurious, unconventional mixing art, music and fashion creating uniquely named products. I bought a Butterball bath bomb with coca butter and vanilla and gave me a sample of their awesome soap called Sexy Peel with fresh citrus juices! They smell awesome, can't wait to try them. A bit pricey for bath products but perfect for a special splurge or present. Located inside Streets of South Point, free and wheel chair accessible parking. read more

Always super friendly. Will give you a consult on what products are good will work for you. The bath bombs are awesome. They also are vegan, not tested on animal products read more

I LOVE Lush. If I had the money, I would only use Lush products all the time! It sadly is a tad small but its bigger than the first Lush that I visited (which was in Sweden) and has a lot more products than it so to me its amazing. However, Crabtree does get crowded at certain times, which then its almost better to figure out what times less people go to the mall because then Lush will be practically EMPTY! And right now it is the closest one to me, the newest Lush store is the Spa in Charlotte and it's a bit farther away so its not really worth the drive. The girls who work there that I have met are WONDERFUL! They're very helpful, some of them have been a bit over the top helpful but usually they seem really bored during those times. Over all very wonderful eccentric girls who know the products well and have their own experiences with a lot of the products which offer great insight to how the products work. And if one of the workers don't know how it is or it isn't their favorite and therefore don't know a lot about it; there is always someone else who knows how it works and how they like it. Because of this I have never come home with something that wasn't for me. I love it, it is a tad tight but its one of the only stores where I feel truly welcomed while containing products that wont kill me. :D read more

I love Lush! I do like that they recently made the store bigger, but I still had a hard time getting around. People constantly stand in the way. Other than that, the Lush employees are fantastic and always make excellent recommendations! I haven't bought a product here that I didn't like. My current faves are BIG (shampoo) and toothy tabs! read more

Small store with A LOT of products crammed inside. Too many associates for such a small business. Lots of tattoos and piercings. It felt like a Wicca store. There was one very beautiful Sista working there. I would definitely go back, just to see her! read more

Okay, I just left this sardine can of a store and let me tell you this was literally the most stressful shopping experience of my life. You can barely MOVE in the store between the 10-year-old girls and wine moms, but that's not the worst part. The worst part is the sales associates. They are UP YOUR ASS the entire time and do not allow you to even be alone for 3 seconds to browse. There is constant pressure from FIVE TO SIX sales associates in this TINY store to buy buy buy or sample sample sample. I LOVE the products, but Jesus Christ those sales associates ARE SUPERFLUOUS. Having SIX pushy workers in this store is absolutely ludicrous. read more

So happy we have a LUSH here in Raleigh. Love their hand made soaps and lotions. Sooooo worth it!!!

I came in looking for a bath-bomb for my girlfriend and I was immediately greeted by two very nice ladies who proceeded to help me select which one would be best for my girl. I was out within 4 minutes extremely satisfied. read more

By far my favorite Lush. I'm sure she doesn't remember me, but whenever I go in I ask Shiloh what would work for me. (By the way, if you for some reason ever see this: I forgot to tell you your eyebrows are bangin' with the gold glitter!) Most of my skincare selection is due to her helpfulness. The store itself is quite cramped, but I recommend going on a weekday during school/work hours as it seems their targets are teenagers and young adults. read more