Deimos was incredibly helpful! I hadn't been to this lush in years and was full of questions and Deimos had all the answers. I had a lot of fun getting educated on the different scrubs and scents that were inside the bath bombs. Needless to say, I spent a good amount on some new things and am very excited to go home and use it!! read more

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Wow, wow, wow! I truly cannot begin to express my gratitude to the incredible staff at Alderwood Mall Lush. We celebrated my daughter's 9th birthday there, and not only were we blown away by how smoothly everything went, but every single parent reached out afterward to tell us what a hit the party was. We invited a large group of girls, and when all of them showed up, I'll admit we were nervous it might be overwhelming. Instead, it was the exact opposite. Every child was welcomed warmly and treated with such kindness and respect. We already love Lush for their strong moral stance and commitment to fighting animal testing, so we couldn't imagine a better place to spend our time and money. The girls played games, enjoyed face masks and lip scrubs, and fully experienced the magic of Lush. It was engaging, organized, and so much fun. When the mall opened, the staff didn't rush us out. They graciously worked around the change in pace and continued to make us feel completely welcome. Any small hiccups were handled seamlessly and professionally -- no one felt overlooked or disappointed. The team communicated with gentleness, patience, and clarity throughout the entire event. I would especially like to recognize Cece, Bryant, and Alana. The success of this party is truly due to their positive attitudes, flexibility, and attention to detail. They went above and beyond, and I would highly recommend them to anyone considering hosting an event there. Thank you for making my daughter's birthday so special. read more

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Came in and was greeted and asked if I needed help. I didn't at the time. Then when I needed assistance I asked another lady. She as super friendly. She left after answering my questions and then I noticed a different employee awkwardly staring. Kind of ruined the vibe. Pleasant experience until the last employee made me feel Uncomfortable. I would go back.. but some staff could use some training in customer service read more

I was so disappointed with lush this time. I'm a big fan of lush so i bought lots of products. As everyone knows, lush gives one free bottle if you bring 5 empty bottles. I went in and the worker brought some stuff over so i can choose one of it. I opened it up a week after and i saw molds inside and checked the expiration date and they gave me the one thats about to expire. If you guys would do promotions like that, you could of let me know you guys are giving free bottle but only the ones that about to expire. Thank you lush i wasted my time and lost a big love for you guys. read more

Lush - WOW - Cosmetics & Beauty Supply Near Me - Lynnwood, Washington

Going to keep this review short, but I love this store too much. I've been a fan of Lush since I first encountered it up in BC in like 2005 and been to a few stores over the years and Alderwood is a great store, but hands down Markus makes the experience. He's one of the most knowledgeable and kindest hearted employees I've ever encountered. All the employees there are amazing as well. My only complaint that I have is that I always end up spending way more than I intended to because I always see something I want to try. Protip: there's tons of stuff that they can offer free samples of if you're not sure if something will work for you. read more

Cosmetics are over-priced, too focused on pointless collaborations that don't work. Witnessed management treating employees unfairly. I don't feel comfortable shopping here anymore. read more

I just wanted to compliment the Lush store at Alderwood mall. I've left reviews in the past for the store that were less than impressed. And wow all staff aren't as knowledgeable as others, the store does a good job of tending to your needs, offering help, and supplying you with samples and products! I really am fond of their manager with the dreads. She is a great leader, and perhaps the most knowledgeable lush employee I have ever met. The store does need to work on its ability to supply fresh face masks regularly, I feel like the shipments don't come in often enough. read more

Lush - Lush Alderwood Mall killing the demand during the holidays. - Cosmetics & Beauty Supply Near Me - Lynnwood, Washington

The staff on 11/11 in the afternoon were phenomenal. Persephone, Kathy, and I believe Ryan (had a great forearm tattoo and was wearing a beanie) exude perfect customer service and extremely positive attitudes. Shopping in store can be stressful with or without a pandemic and they absolutely made this a flawless visit. 10/10. I moved from the PDX area and happy to now have another home store full of great people. Thank you for being so wonderful!! read more

I love Lush. This location is no exception. Really amazing customer service from two different employees. Both ladies were attentive, knowledgeable about current and past products, listened to me instead of talking over me, and didn't pressure me. I've bought Lush for fifteen years from Canada and online and when they finally opened the store in Bellevue Square, I was pumped. This was my first visit to the store in the Alderwood Mall, and I couldn't be happier about the service I received. Lush products are all organic and never tested on animals. No or little packaging saves on cost and the environment, too. I love their bath bombs. They are super relaxing, smell fantastic and have calmed me when I've had an intense day. Sex Bomb has been around for a long time, and I hope it never goes away. If you're new to bath bombs, I would recommend trying that one. It's name is misleading - it's just made of ylang ylang, sage, jasmine, and milk to help you simmer down and relax in the tub. They put a pink, paper heart in it that just sticks to the bottom of your tub to make it look pretty and sell. Or try Big Blue, made of lavender, sea salt, seaweed and lemon oil, also made to help you chill out. Also a fan of Beautiful, a shower gel that I also use for shampoo. They throw glitter in it for good measure. They use to have this deal that any time you use something that comes in a black tub, clean it out and bring it back to the store for credit towards a new item. I will have to see if that's still going on. The only product line they sell that I am not a fan of is the make up. read more

Great bath bombs! High quality with natural scents! I tried a new one this time that had the proceeds go to indigenous women read more

Lush - Cosmetics & Beauty Supply Near Me - Lynnwood, Washington

During this difficult time with covid I completely understand you guys are under a lot of stress, but please be kind to your customers. Don't yell from the back of the store to the front of the store to get out and wait for staff to bring me in, especially since you have no signs stating that you must wait it's rude and really quite embarrassing for me as a customer. I honestly had no idea and there was no line or wait staff outside to tell me to wait. I will never shop at this location again as much as I love lush I think I will purchase online instead. read more

My girlfriend and I had never been to Lush before -- The staff members (namely Kori!) were incredibly helpful and informative about their products and helped us choose some great bath bombs. read more

Love the excellent people at the Alderwood store. They are super friendly and knowledgeable. I expressed I was upset trying to find Christmas gifts and the lovely Lush person walked with me very patiently finding a few great gifts. The products smell wonderful and are organic. They have charity pots of lotions where the proceeds go towards different charities. It's like a double gift to give. Thank you for making my day. read more

Obviously their bath bombs are the best and worth every cent and I also love how they have little sample soaps to wash your hands with when you enter the store...a nice break from all of that very necessary but very hand drying hand sanitizer at other stores and your hands still get very clean! But today I was also so impressed by the person who helped us today and how kind he was to my very young son. He was very patient and even showed my son how one of the bath bombs we picked out glowed in the dark. I don't usually think of Lush as a store to visit with children and was really impressed with how my son was treated. I will definitely take him back again next time he wants a special treat for bath time! read more

Lush has been one of my go to stores for beauty products! Yesterday, my mom wasn't having the best day so we (as in I) decided to go to Alderwood to hang out and kind of just go around and look. I wanted to stop by Lush because I had an experience with the Jelly Bomb earlier that day with my cousin, and I was really eager to show her what it felt like! The sales woman that helped us was so friendly! I didn't get her name but she was so amazing and nice, and it turns out we went to the same high school! That was pretty cool as well! Every time I've walked into that store, the employees are very friendly, and the products are amazing as well :) read more

I really appreciate the service I got Sunday. I just had shoulder surgery and the gal got me everything I needed which was so sweet. The computers were down so checkout was very long but given me being Uber slow at the moment it didn't bother me. As a courtesy they gave me a free bath melt that coincided with the bombs and body wash I got. Was a really nice touch and appreciated. I usually go to Bellevue due size, quantity of products and service, but will have to pop by here when I'm in the area. It was a really nice experience and the accommodation was not unnoticed and I want to say kudos to that lady for being really nice. read more

I love this company. And the team at the Lynwood store is fantastic!! The team is extremely knowledgeable about the chemistry and qualities of their products. My daughter and I were so impressed! It is part aromatherapy and part apothecary. It was so much fun. Thank you Lynwood Lush team!! read more

This review isn't towards the products as they are my favorite and I'm forever a "Lushy". I would rather purchase online than go into this store. The short girl with hairy under arms is SO pushy! I went in to buy specific products and she tells me why I shouldn't. She spoke in a condescending manner as if I can't make up my own mind. If I'm spending good money on products you could be less rude. Stop hounding a customer..it's really tacky. I'm disappointed in Lush staff. read more

Everytime I go here, the employees are helpful, patient, and kind. But today Jordan went above and beyond! My skin has become dry with medication, and she walked through each product, why it would help, and what to expect. Absolutely fantastic customer service from an already wonderfully friendly store! :) read more

Yesterday's visit completely calls for a review! But first, I've been in before and Kendall was a great help, demo'd Buffy butter on my arm, which I still need to buy! But she was kind and funny. Yesterday was my birthday( yes a Valentine baby!) which had started off pretty bad. My car was stolen that morning. So feeling down I figured some bathbombs would help. I walk in, was greeted then I picked up a bathbomb. Tall blonde guy walks up and asks me what I'm looking for so I tell him of my not so happy birthday. He hugs me! So sweet!! Made my mood so much better in a matter of minutes. He obviously likes his job and had some fun picking me out some bathbombs & melts. Seriously, so thankful for these friendly faces and Lush products! Lord of Misrule is amazing, karma cream is so silky, and I can't wait to try everything I bought yesterday! Another review will be posted once I have. read more

Really impressed by the staff at this location. The store was packed to the brim but I was immediately greeted upon walking in and offered assistance two separate times in the actual store. (This has been the case both visits that I've never had to actually look for anything One associate helped me find the shampoo I was looking for and explained the difference between the new one I was choosing and the old one I had been using (did the same thing with the conditioner I had picked out). The other associate approached me as I was looking at the face masks, and when I explained I just needed time to check out the descriptions, she even gave me a print run down of each mask, in case "you don't want to actually have to talk to anyone." Talk about sensitive to different people's needs! I usually buy online from brand name companies over going to the store in person, but in Lush Alderwood's case I'll always happily stop in for a visit. read more

Terrible service! I went here a week ago to pick out a few gifts and the staff were not only un-friendly and unhelpful, they were completely in blocking areas of the store while clustered together chatting with one another. The store was mostly empty, yet they completely ignored me and made it more difficult to find products. I love Lush products, but hope I never have to visit this location again! read more

me and my boyfriend were shopping here and the girls were extremely knowledgeable about the products, let us smell everything and were super friendly without being annoying! When we first came in, we were asked to wash our hands. They cut up some soap samples for the guests to wash their hands with and OMGGG they were so silky and moisturizing we immediately bought a few bars. Definitely will come back to lush! read more

Last night I stopped in because I needed a lip scrub and I head that Lush had the best. I will start by saying it was not busy, There were only 2 other people in here and 3 employees. I was greeted right away by Brittany. I don't even name drop in reviews but I feel like she was that good. She was super helpful and passionate about telling me everything I wanted and needed to know about products without being super overbearing. Her other 2 cowowkers were too busy snapchatting and taking videos of a guy in the store that thought he was the funniest guy ever. He wasn't. I am all for having some fun at work but when it gets to the point of being obnoxious I am not down with it. I stood there waiting to pay because Brittany was stocking stuff, which is part of her job. The other two were still goofing off. Brittany stopped what she was doing to walk over and help me. If it were not for her, I would have walked the hell out of there. read more

I was spoiled for years when my husband worked not far from the SF Union Square location as he would routinely bring home various things for me to try. Since moving up here I haven't used many of their products as it just wasn't as convenient so I was happy to see this store open so close. Of course, almost everything I loved in that time has been discontinued, but there is still plenty to try. The staff in this location has been welcoming, but also leave me to peruse on my own if that's what I am feeling that day. On my last two visits I was helped by Cody and he was so helpful! He solved one of my biggest issues with LUSH which is the smell. The stores I remember used to have coffee beans in small containers for you to smell to cleanse your palate while you shop, but it seems like this isn't standard practice anymore. However, he directed me to a coffee based scrub that I could smell in between other products and it really helped a lot! He also suggested a facial mask I'd never tried and a bath bomb I never would have chosen on my own, but I loved both. On returning on my next visit he recognized me and welcomed me back and I just thought he provided really strong customer service on both my visits. This location is small, and packed with product. It's easy to get overwhelmed especially if you are sensitive to that much aroma all at once, but worth it. There is nothing like LUSH and everyone at this location has been so nice. read more

I really love the products. I don't like the prices. I think that Lush's products are good quality, but the prices have gone up throughout the years of my shopping experience at this store. I think the bath bombs are around $10 each now which I think is ridiculous. Most of the employees at this location are very knowledgeable about the products, but I have talked to an employee or two that was shy and didn't want to talk to any of the customers. I was told by an employee a couple of years ago that she needed to look at my bank account at check out which I thought was weird, because I have never been asked that by a cashier before... it hasn't happened again since so I'm not sure what that situation was all about. Nothing sketch happened, but be careful. Overall okay experience. Would recommend if you can afford it. read more

I absolutely love going into this location! I know most of the employees and they know me just because I'm there so often. I don't know why cashier 1130 got such a bad rep in the previous review but she is my FAVORITE. Every time I go in, she's all smiles and is extremely helpful. She makes sure I'm getting taken care of and brightens my day every single time. I haven't had anything close to a bad experience at this location and I doubt I ever will. read more

RUDE EMPLOYEE!!! CASHIER 1130 I have been shopping at Lush for about 4 years since I found it in LA and through now since I moved to Everett. I absolutely love Lush which is why I drive 45 minutes to get to the Bellevue location. I was so excited that the Lynnwood store opened and is just down the street BUT I would much rather continue to go to the Bellevue store. The cashier was absolutely rude!!!!! I asked why she needed my ID for a debit card and apparently that pissed her off because she tossed my receipt at me (literally) just said sign that and didn't give me a pen. Then rudely said (she definitely wasnt asking) if it was alright if I don't give you a bag because they are too big. I laughed a little because they are not big but yeah I need a bag because I am not done shopping at the mall. Since I did want the bag she clearly was aggravated! Don't ask me if its okay if you plan on treating me like crap for saying I do want one. She made me feel bad for only buying one item! Excuse me brat but I will have you know that I spend a good $100 every other month at lush and I just needed 1 item this trip! I am disgusted and disappointed for being so excited to then be treated like trash. She needs to go train at another location because clearly a terrible hire. read more

Lush @ Alderwood Mall is not as friendly as Southcenter Mall Tukwila. Lucky if the give you more than one sample that you want to try.

Cruelty Free and Vegan (some) products that are not only amazing but also fun! Tonight I tried the Atomic tooth powder and my teeth feel more clean than they have ever felt with any other tooth paste I've used. For the longest time I've only really bought the bath bombs, I never branched out much, just a few things here and there. Recently I've been trying more and more products and I couldn't be happier! I actually placed an order online tonight through the LUSH app because I can't wait to go shopping again and it was so fun and easy to use! Is it weird that I can't wait to run out of everything so I can buy more? Lol read more

I was looking around and 3 employees passes me without asking if I needed help. I came up to the register and asked a question. She was helpful but felt hurried. read more

Max was the kind of person that was so nice you had to ask his name and thank for all the help. He is the sweetest guy ever, and he has amazing eyebrows haha!! He was such a big help to me. The only reason I gave a 4 star is because there was at least four or five girls in there and NONE of them said one word to my mother and I.. Two of the ladies just walked right by my mother and I as well but got no help. I'll come back for Max and good products! read more

Ask for Persephone!!!! I have very painfully sensitive skin. Like bloody open wounds kind of sensitivity. I have Lupus on top of that and Rheumatoid Arthritis. I have never been to anyplace where someone went to the lengths that she did to help me. She listened to what I needed. Then she sat me down and brought me every thing I needed. Let me try them!!! So I could see if I would react. I could go on and on about the compassion and pure knowledge this young lady had. She listened!! I cannot stress this enough!! She cared! I was not dismissed in a hurry. She did not try to push off really expensive stuff on me. I love the products! The quality is out of this world. All natural! If something doesn't work for you you can return it. You are thinking No Way?!? Yes yes you can!! I love the feel and the smells of so many products. It is also nice to feel like you are doing some part to help the planet. Did I mention Persephone? Ask for her! You won't regret it. read more

I just moved to Washington from California and today was my very first time in Lush.I was very pleased with the customer service. I don't remember the cashiers name but I do remember that she had red hair and it was around 12pm. She was very welcoming. She directed me right to the product I was looking for and informed with great detail. Good customer service like that should be recognized. read more

On Sunday evening I visited the Lynnwood lush store. I always have a great experience when I go into any lush except for this given time. I was with my mom she never been to one of the stores before I completely the opposite I've traveled to Florence Italy and visited the lush there and also location in Puerto Vallarta Mexico. I have always had a very welcoming experience with super enthusiastic employees willing to help and willing to show me the products that I'm searching for. Happy lemon location me employee that helped me was unlike any other that I had expected. When I asked about a certain product she had no knowledge about it. but I asked for one of the other products elbow grease she pointed me in the direction of the front store. as I proceeded to the front of the store searching for the item another customer asked for a item as well and she graciously helped her find it. As a longtime lush product consumer I will not be visiting the Lynnwood store again. Thanks but no thanks I'll buy online instead of shopping from your store. Customer service is key in this industry. It's important for your employees to smile and make your customers feel welcome. Heads up your employees are not giving 100% you might want to work on that. read more

Went into Lush today after discovering that they are in the Alderwood Mall. The girl with the red hair.... Kendra...Kendall....(sorry, I don't remember) was super awesome. She was really nice and helped me find exactly what I wanted as well as a couple samples to make sure I liked a few things before buying. She got me really intrigued by the products and I will definitely be back to get more stuff. And I will be back sooner then later because I forgot to get face moisturizer.... doh! read more

I walked in lush and got help immediately! Everyone at lush was so nice and helpful. I love the products i got and i just wanted everything! The prices are a bit high but i went only for my birthday. read more

Lush - Everything i got at lush. $121. A birthday gift - Cosmetics & Beauty Supply Near Me - Lynnwood, Washington

I was recently diagnosed with some sever food allergies and this place was recommended by a friend for vegan products. As soon as I walked in, I was greeted and asked what I was looking for. The First Lady I spoke to was up front by telling me she wasn't familiar with my particular allergies so she brought out another women who did. I really appreciated that they were honest and didn't try to pretend they were knowledgeable just to get a sale. I tested some products and bought quite a few! This place has amazing products and amazing employees! And the best part, it won't empty your bank account and you're skin will thank you as well!! read more

I was at lush today getting gifts for a babyshower and my son wondered off to look at the bath bombs (he's was being very polite and excited about all their demos). I guess he talked to the shop girls because when I went to check out they told me he picked out a bath bomb for me and it was on the house (and snuck in one for him too). I told them thank you Soo much, and told my son thank you too. Later I looked and it was the bomb he accidentally ruined (not that bad-it was still Usable) and he said he told them he felt bad for ruining mommy's bath bomb so they replaced it for me for free . I didn't know what to say, these ladies made my day and probably my whole week. Their kindness today is why I'm a repeat customer, they are so wonderful. I can't express my thanks in very many ways but I hope this review gives these ladies some credit where it's due. read more

I don't usually write reviews but the customer service that Kat gave me today was outstanding! She treated me like a friend and helped me find the best shampoo bar for my hair type and was just so fun to talk to! Thank you Kat your are amazing!!!! read more