I am so disappointed that I signed an agreement with Charlene Threadful from Lush Interiors. My realtor recommended using her services based previous experiences because she was recommended by Tanya Eklund. Moving and making arrangements to move is stressful enough, hiring a designer I was led to believe would help structure the design elements with the transition. Over promise, under deliver, non-responsive, and putting the client last is my experience with Charlene.
I originally started with 3 blind quotes from different vendors, all responded with in a day. I repeatedly had to chase Charlene down after e-transfer $1000 for a retainer agreement. Side note, what reputable business doesn't take credit cards in 2020? I provided a $10,000 budget for blinds, and she blew it by $7000 and had the audacity to charge billable time on top of the margin for their time estimating. After more pestering from my end to do furniture selections Charlene took me to a local manufacture with a bunch of options that didn't match my design esthetic. When I asked about kitchen and furniture (which she told me that she could help me with) she then changed her tune that the only options would be out of my budget. During our meeting she showed me some wall paper that she wants to change me for $300 for the appointment cost that she combined with the lackluster furniture showroom walkthrough.
I decided to go to West Elm and Crate & Barrel on my own during the weekend since I had zero proactive support. When I reached out to Charlene if I could use her 20% designer discount she had the audacity to say that I should split it with her to save a misally 10% and pay her a $1000 of it for ZERO effort. DISCUSTING customer relationship management. I have now been billed $600 for services that I received zero value on top off the $6000.00 I spend on two drapes.
Main point, Lush Interiors are doesn't care about their clients and Charlene didn't even take the time to respond. Word of mouth, BBB report, I hope your lack of logic and selfishness was worth it. read more