Okay, tonight I went to order dinner for me and my wife, who was sick and I did it online. It asked…read moreme what time and I set 1015 p m pickup time. I was able to make the order and submitted it. I worked a little bit longer and went to go get it . Lo and behold the doors are closed at 10 PM. We're carpet cleaning well. I knocked on the window and got someone's attention. It was a cleaner, and he let me in. I go to talk to the manager karen, who started off talking to me very arrogantly, and I tried to let her know that I had ordered a online she stated they are closed, what do I do. She says they closed it online well i asked how was i able to order she said she doesn't know. She said, well, we're closed, there's nothing we can do. And I i asked, can I get a credit? Or how do I get a refund or what do I do. Karen, the shift leader, it tells me to do what I did when I ordered food to get a refund. So I asked her, do you want me to go online to order food to get money back? She said, yeah, you gotta go online. When I was like, you hear how that makes sense, right? I asked to speak to a manager or get a number she said she is the manager a shift lead. Would not help me at all. At this point, her tone got even worse. It was getting me frustrated at this point. I asked her, what can I do? Can I talk to a manager? She said she shift lead and manager, I said, okay, so I need to know what I can do. Is there are a number I can call to get a refund. She absolutely just kept saying, go online. And I was like, okay, but what do I do online? I don't know where to go. And she said, do what you do when you ordered, absolutely no help to mean Whatsoever, she was just straight rude. Her tone was rude. The way she talked to me was rude, and I told her that her that im very frustrated. she told me well at this point you need to leave our I'm gonna call the police and I told her fine call the police. I was frustrated mind you so I separated myself from the situation, and I'm leaving this review. If you want a bad situation, or somebody who has bad customer service or does not like her job go? See karen at perkins in ankeny perkins, a shift leader who will not help you with anything. But I can tell you this, I did call the altoona Perkins, and they were more than happy to help me. And very friendly and the manager, there was very gracious and very polite, and I enjoyed speaking with her. She helped me get my dinner for me, and my wife and also helped me figure out how to get a refund. And she did not have to do that, but the manager at the altoona perkins is a gem. Go there for friendly service. Ohh, and for wanting help karen had me trespass from the ankeny perkins, i've been going there over twenty years now.