Let me first start by acknowledging that this review is of the estimate process and subsequent…read morefollow-up as I considered my options. In the end, I pursued another option thanks to a friend's connection that got me a very good deal. I contacted Watergate about some roofing issues at my home that I was aware were quite serious. I had two friends who both gave me a good reference for Watergate. One friend indicated they were they only company he'd dealt with that did not default to recommending a new roof. The other friend shared that they support Habitat for Humanity, a nonprofit I also believe in. So, I contacted the company and requested an estimate. They set a date, and their employee arrived on the day and at the time that was scheduled. As I recall, his name was Max. We discussed my concerns. He did a thorough search of my concerns, and indicated he'd be contacting me soon with an estimate. He provided the estimate within the expected time-frame, which ended up being pretty rare among the estimates I did receive. He communicated well. He followed up multiple times. I will note the estimate was the second highest I received, though considerably lower than the highest. However, in their defense I felt like Watergate was really targeting solving all my concerns. They do offer a financing option. One slight customer service quirk of mine - if I e-mail you, I expect an e-mail response. Both times I e-mailed, within five minutes I got a phone call. If I wanted a phone call, I'd call. This is relatively minor, but it did bug me. It didn't bug me enough to drop a star. Overall, I was pleased here. As I noted, I ultimately opted for another choice but I was impressed by the service here. It didn't feel high pressure at all, though there was intentionality. There's a difference. I love that they work in the community. Since I have two friends who also praised them, I have to still give them a thumbs up. While I didn't choose Watergate this time, I was impressed enough that I would still call them again should future work be needed.

Found these guys last summer when I was rehabbing one side of a duplex I own. I had them do a…read morecomplete re roof on said duplex this year. Great job!@ Very thorough and professional work. Will use again!

In a time of people constantly trying to hire contractors for house renovations instead of spending…read morethat money on vacations many are hard to get a hold of. Jackson was very communicative and we scheduled a quote quickly for our small fence. Because of Covid, lumber is hard to come by, but in just a few short weeks he was able to secure the lumber for our project and get us on the schedule. Fair pricing based on the market price. It took about a week to put up our fence, apps 135 feet of 6 foot privacy fence with 3 gates. A few hiccups along the way but we had constant communication and everything was done correctly. 10/10 would hire again for my next project!

Poured a stamped concrete patio and landscaped the front of our home. We had to wait a few months…read morebut it was worth the wait. They completed the job in just a few days, communication was great, workers were friendly and they did everything we asked of them. Cleaned up before they left including power washing our driveway. Would use them again!

Would never recommend KD landscaping to anyone. We worked with them for a long time, had some…read moreirrigation work done, solved our problem and never billed us. Was always happy to pay the invoices for years, then the owner KD showed up at our house on Christmas Eve, Christmas eve! Demanding payment for the work, payed the invoice on the spot, even though never saw an invoice. Asked our neighbor who they use and it is half the cost of KD, easy choice to make the change!

I do not like having to give negative reviews and this I believe is my first. I pondered over this…read morefor quite a while not wanting to do so before feeling that not giving our experience would be a disservice to others. We had the unfortunate experience of retaining NorthIndy for a railing project. Initially, I stopped by their store early afternoon to look at some of the product. No one was in, and I waited around the open store for probably 10-15 minutes when someone drove up. He said he was the owner. Very nice initial meeting then the wheels fell off. A lack of communication, many missed installment appts for a 2-man crew who showed up knowing this was second floor and didn't have a ladder. Fortunately, I the homeowner did have one that worked. The installers said they couldn't install part of the railing, so the GC had to install them. We were told there was a mix-up on the order and the wrong railing was ordered. I imagine communication with the GC and NorthIndy was part of the problem. The GC stepped up and installed part of the railing as the NorthIndy crew said they couldn't. Finally, I gave up and just wanted them done and gone. Both the GC and I had to call many, many times to get a call back and answer. I took off work waiting for them on at least 3 occasions only to have to call them and ask where are you? There are plenty of other sources for Westbury products and I'd look for anyone but NorthIndy. I expect a less than responsive reply, without taking any responsibility for their seriously lacking customer service.

Bob Ray listened to what I needed to improve our fencing. He responded timely with visit and text…read morerequests. Installers work diligently when installing fence including the cleanup. Satisfied with installation and the look of the new fence.

Decks By Design created an outstanding finished product…read more They went above and beyond our expectations. We started the job just thinking we would have the deck boards replaced and they also added 3 custom planters for our existing containers, new spindles and railings. The extras were at a remarkably reasonable price with excellent workmanship! No photos as we are in the middle of staining the fresh wood.

Bruce and his brother Brandon did a fantastic job! Bruce was very patient when we worked with him…read morethrough the estimating design phase. We had five companies quote our project and they were the most competitive not to mention having the best website and references. Bruce came equipped with samples of the Trex product we used and helped us through the color selection process. During the construction phase, Brandon worked with me on my need to install lights/power outlets as it required an adjustment of the sequence of work. His crew kept things neat and were always helpful when I had questions. I highly recommend these guys for any deck repair or installation work. Mike

Andy does a great job at a reasonable price. So why 2 *'s? He rarely gets back to you. It takes…read moreon average 10 calls or emails to get one response. If he would hire someone to take calls and organize schedules he could have a 4 to 5 * company.

Andy and Awards Fence and deck just did our back yard fence and we couldn't be any more pleased…read morewith their work. Andy was very helpful from day one and gave us the best fence we could get for the best value. His team of workers were friendly, on time, and got the job done even with not the best weather. They went above and beyond to make our fence just the way we wanted it. I'd recommend Awards fence company to anyone and everyone!!

Not just horrible service, but a horrible place to work for. I worked there for over a year and had…read moreto get out. They treat their employees with no respect. Subcontractors get more respect than people on the payroll in office! The owner doesn't even run the place and has no idea what is going on within his company by the person he lets run it. That's why people have horrible service - it's not being managed by someone who know how to run a business and the owner either doesn't care or doesn't know, but either way they treat their employees horrible. I would never do business with a company that treats the people helping pay for their lifestyle like crap. Do better Ryan and while you are at it, get new management.

I had the same experience. They scheduled a time to come by, measured my deck and said it would be…read more2-3 weeks for an estimate for the work. Didn't hear back at two weeks so I called to ensure it was in the works - heard nothing back. Called and texted at 3 weeks - still nothing. It may be that the job is too small but at least follow-up with the customer.

My daughter and I went to the Indy store and River was outstanding in fielding our many questions…read morebecause of exceptional knowledge. This decision- making process has become substantially less stressful now after information gained from this visit. River is a strong asset to this company.

The most expensive of all the estimates we got, but we chose them because:…read more 1) They actually listened to what we wanted and our ideas. 2) They gave us several different options 3) They quoted exact times of when it will be done and guaranteed it (and since I needed it done by Labor Day weekend, or there would be a BBQ at my neighbor's house, that was important!) They did get the deck done on time. Barely. It was not cheap. Some of the wood they chose could have been better, but since I only had one screw pop on this huge deck in the five years I've had it, I must say that it is probably the most well made deck I've ever owned.