Luna Vision and Med Spa's business practices are shady, borderline criminal if not so, and reeks of false advertising/lack of information. I originally booked an appointment for laser hair removal for my beard. The groupon had been advertised for $250 for 6 sessions of laser hair removal for the beard area. Note that this is "beard" area, and what they call beard area is simply one of three facial areas. What is referred to in common language as the "beard" is separated into three areas under their scheme: beard (chin area + cheeks), neck, and lip. On their website, there is no picture showing the distinction between these areas, just words saying the size of each area. Additionally, neck isn't even listed, but it's separate from beard and costs just as much!
When I booked the appointment, the person scheduling did not clarify what the "beard" area entailed, so I went into my first appointment thinking that this would cover the full face. When I got there, I was wrong. The lady there finally clarified each of the 3 regions and their pricing. Keep in mind, this is NOT on their website as of 12/10/2018, and wasn't there when I booked the first appointment two months ago. The customers have no idea what they're getting into, and they're told WHEN THEY GET THERE how much more they're supposed to pay.
The lady I had booked with understood the issues regarding their false advertising and lack of information, and offered to do full face for $250. This was our agreement and I was satisfied with it, as it matched other groupons for similar places at the time.
However, my most recent appointment at 12/10/2018, I was informed that the lady had been fired and that our agreement was NOT going to go through. I was informed that if I wanted to CONTINUE the treatment I already started, I would have to pay for another medium and then a small area, for a total of $340 extra for 5 sessions. She of course tried to charge me the extra $140 for the appointment prior that I "didn't pay."
Now, I was at a predicament. Because of how laser hair removal works, I couldn't afford to simply leave and take a refund because my progress would be lost since it would be a month before I could get another appointment. I had no choice but to pay for today's service lest I lose the previous month's results and my money along with it. I felt horribly swindled, but I didn't have a choice but to pay for it. So I paid for one session of the neck (which, once again, isn't listed on their website as an area), the lip, and what they call the "beard" area from my initial $250 deposit and then left.
I did NOT want to do this laser session because the price of two medium areas ($500) and the price of a small ($170) is TWICE the price of other laser spas offer for the full face area. None of this is clarified on their website or when I booked the appointment, and they only notify you once you get there to undergo treatment. In my case, I had the additional pressure of losing my progress unless I went along with another horrendously overpriced treatment.
I will be looking into taking action vs Luna Vision and Med Spa. I cannot recommend enough to never come here. At the very least, what they did was horribly immoral and wasted a lot of my money. read more