1. Luna Restoration

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Raleigh, NC

Luna Restoration

5.0 (1 review)
Closed • 7:00 am - 7:00 pm

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Services - Luna Restoration

Gutter cleaning

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6 years ago

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I needed to reroute a downspout from a second story gutter to ground level pvc drainage. Gonzalez…read morehad a very good rating. I received an email asking if I needed a quote within minutes. The next morning by 9 am I was notified an installer was on his way. I got a verbal quote while Caesar was there and an emailed quote later that day with a follow up call. Service was performed by 1 the next day and completed in just over an hour. Caesar did a great job and was clued into exactly how I wanted the project to look. They even had the same color as my taupe 25 year old gutters. Quick, professional service with great follow up. Also the best price compared to others.

They installed some downspouts and had to cut through the deck - which is totally fine. But they…read moretore the heck out of the plank they made a cut through with a multi tool- scratching and marring the area all around their ragged, poor quality cut. Really shoddy work and just terrible. They also repitched the gutters to the extreme just dropping the ends to make quick work of it and so they look terrible. They then left out gutter wedges that I then had to call them about and convince them to come back out to put back in. They said via phone I wasn't missing any but I was standing under my gutters at the time and looking up at the gutters and could see them missing. The crew also left garbage from the project around my house. The scrap from cutting out the gutters for downspouts was just left on the ground, the park of the deck they cut out they just dropped on the ground. Really really poor quality work overall.

Home Genius Exteriors

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Our house needed new siding and new gutters, so we decided to go with Home Genius. The gentleman…read morewho did our estimate was great at helping us find a solution. In addition, the repairmen and the job foreman were on time each day and they did an outstanding job repairing our home. We plan to utilize their services again in the future. We recommend Home Genius for your home repairs.

DO NOT USE THIS COMPANY. There are way more options that…read morewill result in an easier process and better follow up. In short the work crew broke an exterior glass door pane to a sliding glass door. Accidents happen, poor communication and lack of follow up shouldn't. Home Genius blamed the sub and vice versa. Eventually the glass was replaced by the sub contractors father (yes seriously). After replacement it was foggy and dirty inside. After six calls to customer care we received a call back from Raleigh manager who of course blamed the sub and "would look into it". We got into contact via text only with our job lead as he has no voice mail. It was determined new glass would be placed back in upon our return from vacation out of state. To our surprise our home camera systems picks up somebody going into our backyard with a ladder and presumably working on the glass with no appointment, no permission and no contact with home genius. A text to the job lead to confirm was left unanswered. Likewise when the Raleigh office manager was asked for information regarding an appeal process, he asked if we would drop our 2 star google review first instead of simply meeting our request and providing info for am appeal. He still has not responded with info requested or followed up in any manner to see if our damaged property was replaced etc. The second glass replaced while we were not home but an unknown party is worse then the first replacement glass job and here we sit with zero assistance or communication from Home Genius. Customer Care reps have all been nice and courteous all 7 times we have called them. Just don't take the risk with other options available.

Simply Right Remodeling & Construction

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After meeting with Michael, we were leaning towards using him for our project. However after the…read moremeeting with him and a quick flurry of emails, we heard nothing for a week because Michael wanted the plans a previous builder had done. After many calls and efforts to acquire the plans from the architect, we received them and forwarded them to Michael. Then, we get an email from Susan today saying they are too busy to do the quote or pursue the project due to our timeline, which was just to start the project early next year. I think we dodged a bullet. I have no tolerance for people who give you the runaround and then don't follow through on their end. I run 2 businesses, and if I treated my clients like that, I would have been out of business a long time ago. If you don't have the time to do projects stop wasting potential clients time and just tell them up front that you aren't taking on any new projects.

Simply Right is the best group of contractors there is. Michael and his crew were extremely…read moreprofessional and overdelivered. Milton did a marvelous job constructing our room! They were awesome to work with, great with communication, and good with customer interactions. They took care of us and did an amazing job our adding a home addition from a screened in porch to a 4 season sunroom. It looks incredible and we are still in awe! Thank you Simply Right. We will definitely use them again in the future.

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