This is long, so if you're wanting to understand the overall story, they're very unreliable, unprofessional, and their customer service skills are terrible. If you want good eyelashes/ eye brows but don't mind how poorly they treat you & if you don't mind them canceling your appointments, then go here!!
I am honestly very annoyed and disappointed. I have been a loyal customer for about 4 years, give or take a bit. I have gotten my eyelashes done here religiously. I even moved 2 HOURS away, but STILL COME HERE. The quality is great, and they care about your lash health. Although the customer service I have recently experienced is terrible and I know the owner, Ivanny would not approve.
A couple months ago I booked an Apt. with Nova. It was scheduled for a 3 week classic fill. When I get into Novas chair I ask her if she could make them a little bit fuller, just because I'm going to the beach. I of course told her that I know she only has so much time, if she's not able to I understand. (I am by no means expecting to walk out with a full set.) After I asked nova, she responded very rudely and said "Well considering you have literally no retention, that's not possible." I could tell she was annoyed I even asked that question.
Even if it's "not possible", for your customers sake please say "I only have a limited amount of time with you, but I will try my best to give you what you want during this time". Not to mention she was able to do it! I got attitude and a hybrid set!!
Putting that situation behind me, I decide to recently book for a eyebrow tent + lamination. Whenever you book, you pay $20 incase you don't show, this will be deducted from your apt. Cost. An hour before my appointment I get a text, Maya is stating she doesn't feel well and to please reschedule. Ok.... But what about my $20 that you took so I didn't cancel, but you cancelled on me? not to mention when I texted back asking when she could get me in, there's no response. I was getting my eyebrows done because I have major events this weekend. Very unprofessional and unreliable- I won't be coming back read more