Luminous came to clean my guest house. They were there less than 1 hour. Left the house dirty and did not do anything I asked of them. I reached out to voice my complaints they have not responded but charged my card anyways. They charged me for a 2 hour clean when they were there 45 minutes. The floor was left dirty with water pooled in the grout. Left the sink and dishwasher full. Did not clean the fridge even though it was specifically specified. My guest house is still dirty. I will need to hire someone else to come clean it and they will not respond at all. read more

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I am BEYOND frustrated! The owners tell you one thing and do another. After we schedule a cleaning last week, they no call and no show. They don't respond to calls and texts over the weekend. Then when I post a negative review, they call and offer a free cleaning. When the owner told me she would be here to do a walk through for the first time, they send 2 ladies who barely speak English. How would one explain what to do to clean the house when you can't communicate with the cleaners they send????? Then in a call with them, they tell me I am being unreasonable!! What??? Stay away folks! Owners like this give hard working entrepreneurs a bad name!!! read more

When my last house cleaner took a long-term contract providing cleaning services at a Covid vaccine facility, I found Luminous Cleaning. A phone call and my first cleaning appointment was arranged; it would be for 2-hours, every other Saturday morning at a rate of $25 per hour. 2 cleaners showed up the first time and spent over 2 hours and cleaned the house beautifully. Of course, they wanted more money since 2 people were sent and they spent more than 2 hours there. We agreed on $100 which I wasn't' thrilled about but they did do a great job. So, first appointment was done with a little DRAMA. 30 minutes before the next schedule appointment, I received a text message saying the cleaner had a family emergency and they couldn't make it. They offered to come the next day. To their credit, they refused payment for the service. DRAMA. Thereafter, almost every appointment came with some DRAMA. They were routinely late. Then they decided they no longer wanted to do my home on Saturday mornings. I agreed to allow them to clean on whatever day worked for them and I would let them into my home via a Wi-Fi based front door lock. This went on for several months. I didn't fire them because they generally did a good job despite being late, I like to support small, local businesses and finding a new cleaner is a hassle. We were good from about April through mid-July when they needed to once again reschedule our appointment. I agreed and they came 3 days later. July 30, 2021 was the last time they showed up to clean. They did their usual good job EXCEPT for the tiled floor which was streaky and sticky and the kitchen was only superficially cleaned. No idea what they used on it but I sure as heck didn't like having to clean the entire floor in my home on a Friday evening. When I sent a text complaining, it took almost 4 days for a response. As usual, they made the new business excuse and promised they would get better. Then the text stating they would need to cancel due to their cleaners testing positive for Covid. That was on 8/11/21. On 8/18/21, I sent a text inquiring about the health of the cleaners and an idea when they might resume service. No answer. Sent a text on 9/2/21 and received a call from the owner. I told him I was tired of the excuses and poor communication. He apologized and said they should be good to go in a week or 2 at most. A day or 2 later, I received a text saying they are trying to get the business up and running and they don't have a cleaner in my area. Apparently, they moved and left all their clients in my area high and dry. In other words, everything he told me several days earlier was a lie. So, I stood by this business despite all the drama and poor service and communication only to have them ghost me. If you're looking for drama, poor service and communication, Luminous is the place to go. read more

Luminous Cleaning Services - Home Cleaning Near Me - West Palm Beach, Florida

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I found Luminous Cleaning through Google and on quick notice was able to get an estimate and deep cleaning of my parent's new home. Excellent customer service, communication, and cleaning job of the home. Would work with them again and recommend. read more

Absolutely fantastic! I have never utilized cleaning services before, however, with working, going to graduate school, and being a parent, my home was lacking. I started with Luminous about two-three months ago and get bi-weekly cleanings. It is so amazing to come home and have my home clean and spotless. All of my requests have been honored, such as deep cleaning the stove or the baseboards and ceiling fans. I will definitely continue to utilize Luminous Cleaning Services for many years! read more

Services were good but communication and customer service is awful. We had a cleaning booked to prepare for an arriving guest and was canceled out of the blue leaving us completely stranded. Another time we tried to schedule a cleaning and was told by Leonard that he would get with his tram and give me a call back. NO call back ever and he stopped answering my calls and text. Finally after 4 days my husband was able to get a response via text after being forwarded to the voicemail. We were told the company is no longer servicing our property type. Not a problem, but it would have been nice to be clear and transparent with that information the last time we spoke or at least let us know sooner so we could make the proper arrangements. Clearly you are only worried about your own business and business needs and showed no regards to ours to have left us in the wind for so many days. read more

Highly recommended!!! I have been using their services for 2 months now. I have a schedule of every 2 weeks. They call me to remind me about my appointment. I don't have to worry about anything. I come home from work and my home looks great!! Definitely will continue my routine with them. read more

Amazing services. Great customer service and even better, very efficient cleaning! And COVID safe!! Highly recommend!!!

The young ladies were extremely friendly and polite, they did a splendid job. They are dependable. A morning appointment is very important to me and they were on time and finished in a timely manner. Tackling each room as team. Definitely recommend their services! read more