Had balayage. Not going to name names on who did it. I came in there with already blonde balayage but needed a root touch up. It was my first time here since I moved and my regular colorist is too far from me now.
I asked the colorist, "it's going to stay blonde, right?" She said yes. I hate any other color than blonde on my hair - I've had it for years.
After the coloring was done, some other lady blew dry my hair to see the color, it was an ashy chocolate looking color, almost grey... I told her I was unhappy so the colorist put toner in it. The other lady blew dry it again and it still looked chocolate, not blonde, but at least not grey... so I said oh okay maybe it'll become lighter when I wash it out more a few times and so I paid them and left.
It had been 3 weeks since and my hair got lighter brown but not blonde so I called them and told them I need them to fix it because this is not what I wanted and it did not get lighter. I paid over $300 + tip for this, I want it fixed. When I called them to make an appointment to fix it, I recognized the voice due to her accent and it was the lady who blew dry my hair that day. She immediately just said, "you should've called us a week after." I said well, I've had balayage done for years and the color doesn't come out in just a week, it takes at least 2 weeks and you guys didn't tell me that when I got my hair done. In which she replied, "every salon is like that," very condescendingly as if I haven't been doing balayage and going to salons for over 20 years... plus I've been too busy with work to make an appointment any sooner but the point is that my hair hasn't lightened and that says a lot if it has been 3 weeks. She also asked if I used purple shampoo and that helps... again, I'm not new to this and purple shampoo does not lighten your hair. It makes it ashier.
It would have been professional of her if she would've just made my appointment and minded her business since she didn't do my hair.
When I did get to the salon, the colorist that worked on my hair bleach washed it so yes it did get lighter to my liking. I asked the colorist if this color could have been achieved on our first session and she said yes so I'm not sure why it wasn't bleach washed in the first place.
When we were done with my fix up, I asked if they were going to charge me and she said, "only for the glaze" she used. The glaze was $65 + tip to the colorist and the assistant which I don't think they should have charged me at all since it was a fix up. I even asked my previous hair stylist if he would charge a fix up and a glaze if he used it for a fix up and he laughed and said no he would never.
On top of that, I look at their website and the glaze lists as $60. It's not a big difference but it's the principle of things.
It was a very nice looking place but the customer service was not up to par to put it kindly. read more