my first visit to Lumina (Sept 7,2018) I was very impressed with the offices and with Dr. Fisher. She told me at the time that I was a good candidate for cool sculpting on my double chin and it would only take one treatment, possible two (I paid $300.00). Sept. 12 I had the procedure and paid $600.00. In order to see the full results, the waiting time is 3 months. Well, after 3 months, I saw no difference and talked with the office (not Dr. Fisher) and my concerns were brought to the Dr. She gave me a second treatment December 19 and was charged the reduced rate of $675.00. I talked to the Tech at the time for second procedure and explained it felt entirely different. There was a lot more pain and the Tech told me 2 previous patients had told her the same thing making me think that with the 1st procedure the machine was not calibrated properly and that's why I saw no difference. Well by March I saw no difference in the second procedure. I called the office and Dr Fisher wanted me to come in for pictures. The problem as I saw it was the procedure needed two treatments, but the first one didn't work and that made the 2nd procedure not enough. Since that time I have waited weeks before calls are returned, and never talked to Dr Fisher herself after the consultation. Then, unfortunately, Dr.Fisher's father had a heart attacked and then several more weeks before I had my repeat call returned. We are now into June and I finally received a call from the office. The Tech told me Dr Fisher was sending me a set of pictures to show how well the treatment worked. The procedure did not work, I know, because I see my face every damned day and I still have the SAME double chin I had when I first started. I'm down $l,575 with nothing to show for it and add that to the fact that the office didn't return many of my calls for WEEKS. Once they got my money, they suddenly DIDN'T KNOW ME!!! Dr. Fisher is very unprofessional and does not value her patients or their feelings. Burlington,VT read more