I needed to make extra copies of keys as I am moving to a new apartment. Typically I make key…read morecopies at a Lowe's or Home Depot, but a friend mentioned this place so I had to come see it! First step in, I love it! Tons of people helping customers find what they are looking for. As soon as I walked in someone asked if they could help me with anything, and they quickly made my keys for me. I spent time picking out key covers and carabiners. I'm so glad someone told me about this place. It's much closer than driving to other larger stores and they had plenty of stuff! I also can't say enough good things about every one who works here.

The most knowledgeable service team imaginable. And so truly happy to help customers solve a…read moreproblem.

My friend and I went into Drillen True Value Hardware at 460 Cottage Road in South Portland, Maine…read more I was in the bolts and screws aisle, not quite finding what I needed. My (very) adult female friend told me she would ask an employee to assist. She went to the counter and asked the young man (with a reddish beard) at the cash register if someone could help us with the screws. The employee called out to another man working there, saying, "This woman needs help with a screw!" Then, laughing, he added in an equally loud voice, "You know what those are, don't you?" The two men laughed, as did the woman who was working the other cash register. Other customers witnessed this exchange. It was an ugly and humiliating display. It was deeply offensive and I'm unsure why a customer (female or male) would be treated that way. There are two things, however, that I am quite sure of. First, she and I, of course, will never enter this hardware store again. Second, we will not be timid about letting our friends and acquaintances in South Portland and neighboring Cape Elizabeth know how Drillen Hardware demeans women.

Not a big box hardware store just a fantastic locale store that has been around for years…read more Knowledgable and personable staff that go out of their way to make sure you have what you need and not more. My wife and I have never had a bad experience here and she grew up in Cape so has been a customer longer then I have. The staff goes out of it's way helping and educating kids who shop there too.

Came for Daniel and stayed for Daniel. The cat is awesome and some of the staff are super friendly…read morebut the cashier must've been having a rough day because he was super rude.

They're always kind and helpful. They always ask if I need help putting heavy stuff in my car…read more Someone always asks if in need help finding anything. All staff wore masks and the store had 6ft markings on the floor.

I've been going to this store for many years off and on. If I'm doing a project and need a tool or…read moresoil quickly, because it's the closest one to my home. When I go in, I ask where something I need is located in the store and all I want is to just go make a decision and get in and out as quickly as possible. Usually a man/clerk will tag only and mansplain and second guess my choice, or ask me how I know what I need. Basically saying things that are extremely outdated and sexist. I've gone in and watched how male shoppers are treated and it's a whole different thing. If you bring it to the cashiers attention in hopes she will let management know and make a change that fits with this decade, you hear, they're just trying to be gentlemen, hun. If you're a woman that is capable and isn't a damsel in distress, you shouldn't go there. It's an absurd and incredibly upsetting experience.

Great service and selection. Much better than a big box store. Friendly staff who go out of their…read moreway to help.

Ace offers home delivery!!! I ordered buckets of winter salt online and just had it delivered to my…read morehouse by a really nice person!! Also I spoke with Nick on the phone at the store about my order and he was so helpful! Even if you are OK with shopping in person during a pandemic those things are heavy at 40 pounds each. There is no extra charge, just an order minimum. I really appreciate this so much!

This is my quick stop by local hardware shop. If I need something like a propane refill tank swap…read moreout, yard supplies, batteries, a random tool or bolt, etc they have you covered. What makes a difference to me is within 5 minutes or less of being in here you have a salesperson asking if you need help with finding anything. They also help load up my car with mulch, compost, etc if I need the assist. Only con is of course being smaller than a "big box" store, they have a little less to choose from of particular items, but most of time I gladly go here instead to avoid the time waster of finding items at the larger stores.

Had an issue with a key and Manny helped me get it sorted out, great small hardware store that…read moreisn't a big box. Highly Recommend

I love how it smells in here. For real. Paint, dirt, flowers, lumber. My dream is to work here.read more

Oh my god this place is amazing. I worked in IT for Rejuvenation. They have this HUGE secret…read morestash of 30 years of buying antiques in their manufacturing space over in slabtown that sometimes they'd let employees buy from. This place is like that secret stash. Better really. I didn't want to post this review because now all you get to go there and buy up my cool shit. But it's a pandemic and I'm worried they won't make it. So go there and buy stuff and keep them going, just don't buy my stuff, ok?

My husband and I fell in love with a beautiful island from Portland Architectural Salvage last…read moremonth. We purchased it and brought it home but unfortunately, even after measuring, it was just too large for our space. We held on to it for a week in hopes that we could make it work but we ultimately couldn't. I thought, "there is no way we can return this," but my husband called anyway and Alice was so understanding and graciously gave us a full refund on the item. This level of customer service and understanding was SO appreciated. Alice went above and beyond for us and we will definitely be back in the future!

Sadly, to write this review, I had to give it at least 1 star. Over a month ago I ordered 3 special…read moreorder doors through Home Depot for a total cost of just under $5,000.00. Beginning roughly a week before the original delivery date I began to get conflicting email and text messages from both HD and the carrier delivering the doors, Estes. One message indicated I could call to set up a delivery time, when I did that I was referred back to Hone Depot and was told that wasn't an option. The convoluted messages went on for days. I was to be away on a scheduled vacation during the expected delivery time. For 3 days I received messages indicating delivery would be that morning, no, oops, now in the afternoon...over and over again for 3 days-and I needed someone to be there to put the doors inside. Finally, doors were delivered, so badly damaged they couldn't be installed. Back to Home Depot to make arrangements for pick up and credit. HD has the doors, 3 days later-no sign of pending refund...ooppss, the person who was supposed to enter the refund had to leave and didn't do it. Now I am faced with paying a credit card bill of nearly $5,000 when I should have been refunded or risk paying interest on that amount. Last purchase ever from HD. sHAMEFUL SERVICE ALL AROUND

Went to the self checkout for a hassle free, no contact, quick trip to buy a pressure washer,…read moreattachments & a mailbox. Instead, I had some long haired, short grubby looking employee walk up to me while I'm scanning items, look at my stuff and say "wow this is a mess" (about the 6 boxed items I had neatly stacked for easy scanning) and proceed to start picking up and touching my items with his dirty booger fingers. Then he promptly started commanding me to scan items I'd already scanned, once he realized that I already had, he just stood there watching over me until I finished checking out. It felt pretty awkward and kind of humiliating. When I come dressed in business attire, these kinds of employees kiss my ass, when I come dressed in relaxed clothing, I get treated like a thief; granted I'm a 6'2 240lb Marine Corp combat veteran with tattoos only visible in T-shirt's. Either way, completely unacceptable way to treat customers, I certainly felt profiled, I can't imagine how this employee treats people in work clothes like.