Kudos to agent Chris for taking my call after a couple of minutes in the wait cue…read more He kindly, patiently and efficiently got to the root of the automated mails we kept getting for months. Previous attempts to mail and call the listed administrators for our case# were repeatedly unsuccessful and either a sign that the staff is overwhelmed or undertrained due to last years department budget cuts.

Esmeralda was so kind, helpful and knowledgeable with all my questions. Truly was a pleasure…read morecalling in today and signing up for health insurance. Thank you Esmeralda for answering all my questions and concerns.

I had an excellent experience working with Noe Rios at APAC Service Center. He was incredibly…read morethorough, knowledgeable, prompt, and efficient throughout the entire process! When I was urgently looking for health insurance during a particularly stressful time in my life, Noe took the time to understand my needs and walked me through the best options available to me. He made sure I understood my choices and helped me find coverage that worked for my situation while saving me hundreds of dollars per month. He also helped me get enrolled quickly, which allowed me to receive the medical care I needed without unnecessary delays. What really stood out to me was how responsive and dependable Noe was. He handled everything quickly and professionally while still making sure I felt informed and comfortable with my decisions. Even after getting me set up, he has continued to be extremely helpful whenever I've needed assistance. I highly recommend Noe to anyone looking for help with health, auto, home, life, or other insurance needs. He genuinely cares about finding the right coverage for his clients rather than simply selling a policy. I'll definitely be reaching out to him again in the future for myself and my family.

The service at APAC Service Center is top notch! All staff are super friendly and helpful. Can't…read morerecommend APAC enough!

Brian and his employees are very helpful and honest. They got me the quote I needed very quickly…read moreand also explained all of the details to me in a way that was easy for someone who does not understand "insurance talk" to comprehend. They seem to truly care about their customers and work to get you the best possible deal. I am excited to be taken care of by these professionals!

I been with State Farm for quite a few years now & I'm very satisfied with them. If you're in…read moreaccident they work very fast unlike other insurance companies. Aside of their great coverage, I like this office in particular because of Lisa, she's very helpful & always answers my questions & concerns. My family & I always work with her & that's because of her customer service & professionalism. State Farm may be a bit pricy to some, but as the saying goes, you get what you pay for.

Cantano Insurance just saved me thousands of dollars :)…read more Unfortunately, I owed over $45,000 in 2024 income taxes. After a first-time visit to Catano Insurance, owner Jose Catano discovered many discrepancies and errors made by my former tax accountant. After a few weeks of reviewing my 2024 taxes, I filed my revised return, and Catano Insurance and Taxes saved me over $ 7,000. Money I would have paid if not for Mr Catano's diligent approach in getting it right on my behalf. Mr Catano and his entire staff are welcoming, super friendly, supportive, and understanding of each customer's needs and expectations. The office itself is spotless and spacious. It is located in a large building housing Mr Catano's two other businesses. A very nice, clean, and large Ice Cream shop and a modern-looking beauty salon. Each company is run and operated by Catano family members. Not what you would expect under the same roof, but it works. In addition to auto, boat, and home insurance, Catano Insurance Brokers also offers life insurance and other services. I was and am extremely satisfied with the quality and care of service I received every step of the way. Thank you, and I'll be back in a few weeks to file my 2025 taxes :(

I have been doing my taxes with Jose for close to 10 years. He and everyone in the office have…read morealways been extremely courteous and helpful. A+ for customer service. He is very knowledgeable and takes the time to explain details that others have not. An added plus is that this new location has been completely renovated. It is a very nice and comfortable office where we can take care of business. Given our current situation with the pandemic taking necessary precautions is a must for me. As soon as I walked into the establishment it felt very clean, everyone was wearing a mask and appropriate social distancing measures were in place.

Very nice people to work with. Miguel is very good with his customers. Even the office manager…read more and everyone this is very friendly

Not sure if there was a staff change or just incompetent new hires. I called specifically to make a…read morepayment to avoid charges in an old account. Well the Rep did not get the manager, manager never called me back, did not turn off auto pay, I got charged and now one of my accounts is screwed. I had to go straight to the exact insurance company and they told me the Rep at Infinity did not know what she as doing and did not do her job. Point is find another broker. These people do not know what they are doing, lack professionalism, and do not try to help. Don't waste your time.

I spoke to Lesly regarding my payment and I was able to get a clear breakdown. I appreciated the…read moretime and effort she took to explain everything to me. Highly recommend speaking to her.

Worst agency EVER! They never call you back - been calling for days. They do not follow up with…read moreanyone and neither does Juan. They have the worst customer service. DO NOT RECOMMEND TO ANYONE. GO TO A DIFFERENT LOCATION OR COMPANY!!!

Only Insurance company I'll EVER do business with. I have moved over 2 hours away and still…read morecontinue to receive personable service. I have everything with this location, auto and homeowners etc.... I have had interactions with the whole team and it's consistently pleasing across the team. Thank you State Farm in Baldwin Park your hard work does not go unnoticed. My family and I are grateful for all you do! Don't waste your time else where!

Patricia and her team are by far the best insurance agency I have ever had. Patricia took the time…read moreto sit down with me to understand my unique insurance need. She then made a personalized recommendation of what protection I needed. With other insurance companies when I had a need to call in I would have to go through a maze of robot prompts to get me to an agent that had no idea who I was, I had no idea who they were, and only knew me as policy number XXX. When I call Patricia and her agents a real person from her office picks up right away and recognizes me when I call. Overall Patricia is the first insurance agent where I felt she was MY agent. An agent that wasn't looking for the companies interest, but looking out for my best interest. She'll even follow up and ensure I am getting the best price and best coverage for my individual need. I don't ever see myself going to any other agent.

BEST RATES !! BEST CUSTOMER SERVICE ever !! I first signed up for an auto insurance policy with…read moreSam, then I also switched my Home Insurance here too. I'm so glad I did, not only did I save money, but I truly feel that Sam and his team listen, care, and put their clients first. You will be in good hands. They are always there when I need them. Sam always answers my calls, addresses every question and concern, and provides guidance that gives real peace of mind. He's extremely knowledgeable, and it shows. I was involved in a car accident last month, and despite being someone who normally worries about every little thing, I didn't have to stress at all. The entire process was smooth and easy. Sam and his team deserve much wider recognition for the work they do. I wish more people could experience and benefit from the level of service they provide. Thank you again, Sam & team!

I can't say enough good things about Sam Chau Farmers Agency in Pasadena. Sam and his team are…read moreincredibly knowledgeable, responsive, and genuinely care about protecting what matters most to their clients. They take the time to explain coverage clearly, offer thoughtful recommendations, and make the entire process smooth and stress-free. Whether it's home, auto, business and LIFE insurance needs, you feel confident knowing they're proactive, detail-oriented, and always looking out for your best interest. It's rare to find an agency that combines professionalism, integrity, and warmth so well - but Sam Chau's agency delivers all three. Highly recommended!