Been trying to call for two weeks to make appt but no one picks up or reply back! Emailed but it's…read morea bad email, are you still operating?

1 star for front office staff I truly believe Dr Norman…read morelamberty deserves all five stars which is the basis of the five star review but if it wasn't for him I would have been out of this place immediately. Being on medi-cal and finding functional medicine doctor has been life changing. Yes he takes other insurance. He gives me his time,knowledge and I have seen tremendous results seeing him. When I first found him after my first appointment the front office went a whole year without answering my phone calls or calling me back. Told it was a phone system issue. Now i finally got through this year and been back with him, the trouble still stands of reaching the office sometimes I have to call eight times a day before they finally answer or not; they never return a voicenail and my prescriptions are never filled when leaving my appointment. I've never had an issue calling my doctor to have my prescriptions refilled anywhere else and the front staff always blames the doctor, I'm not a complainer but they make me feel like I am a bother. This medication is important to my well-being. I feel like their front staff lacks compassion it's one thing that you're not greeted when you come in it's another to be put aside like it's not a priority when it comes to our health. They started doing blood draws and I told them I dont do well and they said I just need to not be anxious and when I started sweating and feeling dizzy they just sent me on my way I had to ask to sit in lobby which was so embarrassing for people to watch me while I try to pull myself together. I just go to quest where they lay me down and have ZERO issues with the blood draw. I have my next blood test in 2 weeks (3 months apart from previous) and have been without my prescriptions for a month. I am extremely grateful for dr lamberty but wish this cycle of having meds then being fully without them would cease and my care could run smoothly without worrying about trying to reach them. Last time I had to make another appt to see him just to get the refills this time I couldn't get an appointment before my follow up date appt already set. It is just irritating but worth it because the doctor is fantastic and the other doctors I have seen had very concerning treatment suggestions.

That picture posted is not my Dr. Yolanda T. Grady MD who is located in Chino, CA…read moreand an excellent Doctor, PLease correct the picture!

I recently switched to Dr. Grady when my doctor retired, and she is wonderful! Such a kind, sweet,…read moreperson and she really listens. She takes her time with you and you don't feel rushed. The staff was also nice and efficient. I appreciate the member portal as well-an easy way to contact the office or look up your records/results. Very happy here.

From the receptionist to the nurse, everyone was welcoming and professional. The clinic is clean,…read moremodern, and well-managed. I totally feel valued and cared for here." Doctor was incredible Professional, he gave me the opportunity to understand my illness. With his knowledge and experience I was able to go home with Medication. I can't wait to be back again .

The policy's of this medical business are poor. Even if there is not one patient in the building at…read more2 in the afternoon, staff sitting around... they turn away patients who come to them for urgent care if they are a established patient. Patients who come with urgent needs are told " we will make you a appointment tomorrow" your insurance won't pay for a urgent care visit you need to book a regular appointment. patently untrue. Medicare pays the same for urgent care appointment as they do a regular appointment so This is about profits not care. When I did see a PA for the wound that should have been dressed by a urgent care they called the fire department and a ambulance! What a waste of county resources! I was transferred to a local er that was on lock down. I sat in that hospital ER for 16 hours overnight! When The ER physician was finally free to help me hours later, he said I do not understand why your doctors urgent care could not address this simple injury. They should have dressed it with a topical antibiotic cream. I wholeheartedly agree. When I tried to talk to the to the office manager the next day, I was unheard and treated disrespectfully. Then she sent a certified letter to me a few weeks later terminating the Dr patient relationship with a CC to their attorney! Can we say passive - agressive implied threat? How completley silly and a unprofessional Hippa violation! One more sketchy note: they sell in office Iv treatments that are bagged like a convenience store sale item. While some of them may help for jet lag , flu and hangovers I take exception to the one called the "Myers cocktail" They imply in their literature and web site that it can help a wide list of diseases including dementia , Alzheimer's,... need I say more? Ok... my mother is dying right now from this horrible disease I know ALOT about it. I did mention to the office manager that It felt a bit scammy and wrong to imply that a vitamin Iv would help Alzheimer's. 99% of neurologists will tell you that a cocktail iv might offer a small vitamin boost. It will not help or slow down the diseases listed in the advertising for this Myers Cocktail. The two offices in this practice are not wheelchair accessible, based on my experience I feel the staff lacks ada, cultural and mental health competence.

Took two hours for the doctor to see us. We showed up early to our appointment, but…read more... The doctor was super kind and took time when seeing my husband. He was the best part of our experience here.

Ever since it changed from vista medical group the service has become horrible. I called Sat…read morebecause I was out of blood pressure mens and they are now closed on Sat and Sundays. Called Monday 7 times ...at 9:58am 11:10am 1215pm 1:22pm 1:58 pm1:59pm and again at 2:30pm then drove there to se if they went out of business. Walked in and was greeted. I asked if they're phones are down? The lady at the counter with (with a smirk on her face said that they go to lunch at 12 and I told her ive calling since 9 th8s morning. She'd said that they are short staffed. M8nd you I saw 3 ladies up front like usual. She said she will send a message to the practioner on duty. And told me its been awhile since they had seen me that they need to see me so I made an appointment on Thursday just need a few pills to get me by. Said they would let me know. No call Monday called them today Tuesday with much higher blood pressure and they said they pass it through seeing I have an appointment in two days. Called cvs and nothing has been placed. Called them back and they said they can't prescribe me anything. They dont care and dont try to take care of situations that is life threatening. Will not spend another dollar there again. HORRIBLE!!!!!!

My dad's been coming here for a while, and I have to say -- the doctors and staff at Chino Hills…read moreFamily Medical Group are top notch. They treat him with patience, professionalism, and kindness, which means the world to me. He's showing some signs of early-onset dementia, and as anyone who's been through that knows, it's not always easy -- he sometimes forgets appointments or prescriptions (like his brain scan from six months ago), but the staff never make him feel bad about it. They handle it with empathy and good humor. That's something you can't put a price on. The doctors are knowledgeable, thorough, and genuinely care about their patients. The front desk team keeps things running smoothly, and every visit feels like he's in good hands. In a world where medical care can feel cold or rushed, this office actually takes the time to listen. Doctors who take their time and genuinely care about outcomes. Chino Hills Family Medical Group is a place where quality care meets humanity. They've been great with my dad, and that kind of professionalism mixed with patience is something rare. Highly recommend -- especially if you're looking for a team that's not just competent, but compassionate.

This place is falling apart. We haven't seen Dr. Moreno for…read moreyears. Some of the P.A order tests, but never contact you to discuss the results. Last year, I had made an appointment for a specific vaccine. A few days before rhe appointment, their system asked me to confirm the appointment, and the next day they said they do not give that shot. The exact same thing happened today. I made an appointment 3 weeks ago for an important vaccine. Again, their system asked me to check-in, and today, 45 minutes before my appointment, they called me to tell me they were out of that vaccine, that they had used the last one. I've been.going there for years. I was satisfied, but now, it is obvious, there are having problems, and it's time for me to go somewhere else where they are more organized, better staffed, and where the main doctor is visible.

I usually go to their Rosemead office, but today I went to Apac branch office at Rowland heights…read more They are very helpful and efficient. Kerry help me to update my CCA in couple minutes. Save me a lot of time. I will definitely recommend my friends to go there.

APAC center is super nice and helpful for us as new immigrants. And Stephy is super nice and…read moreconsiderate in regards of our current conditions. The appointments could be easily arranged over the phone!

Casa Colina Surgical Center and staff were awesome. From intake to discharge. They never…read moredisappoint. A world class medical facility!

My son had his surgery this morning and I must say he was truly blessed with an amazing team that…read moremade him feel comfortable. from receptionist to his wonderful preop nurse Molly ,the OR nurse Tori and both pacu nurses Michael and Kelly .I appreciate your effortless patient care..and awesome bedside manner .And also thank you to Dr Patel for his services..

Arrived early for my appointment, checked in and saw people coming in after me being attended to…read morebefore me. Waited over an hour after my appointment. This place is unorganized.

I'm only giving the 3 stars due to the front staff personnel. I've been in healthcare for years and…read morewhen the attitude is given by the front desk, it just ruins the vibe for the whole visit. It's my first time here, I try to get to the location and due to some insurance mishaps my appt location and time had been changed a few times. I arrived to the Crossroads location and quickly found out I arrived to the wrong one. Rushed over and even CALLED the front desk to let them know I was arriving late as a courtesy. As I walk in the front girl screening the appt just started repeating over and over how I was late and the tone was just annoyed right off the bat. Even another lady trying to come in was given attitude so quick too, but watched her as she picked and chose who to be nice to when walking in and out. ON TOP OF HAVING A WHOLE CONVERSATION ON HER CELLPHONE IN THE LOBBY out loud in front of us. Luckily they took me. Accepted my insurance and payment, the girls behind the window were a little nicer at least. The back office staff , especially the girl that took me back was much more pleasant. The conversation was there and the overall vibe was better from her. Finally seen Dr Baez. Super pleasant. Still took me in for my rather short 5 min visit and I was very satisfied. Point being, you can tell when you enjoy your job and when you don't. People can too.