The worse service I have ever had so far, I have thin hair and I have visted this place often, I…read morewanted to do an asymmetrical cut, especially where it is shorter from the back and longer from the front (A line). The lady who I go to everytime has left the salon, so I decided to give another hairstylist a chance. I explained to the lady and showed what I wanted, I have been planning this for months (I grew my hair out for months for this cut, it is already so hard to grow it out). The lady didn't bother asking what I wanted, she just sat me down and waited for me to speak, didn't think much of it. Then I proceeded to show her the pictures that I wanted, lady said okay, I made sure that I explained how I wanted my front piece to be longer ( as long as possible) and I am fully prepared to have my back hair short. This wasn't my first time getting this hairstyle, so I know some hesitate when they explain to me that I would need to cut it very short in the back but leave my front very long to show the a line cut. When she was done with the cut, it came out like a bob, a standard straight short Bob, I try to tell the lady that it was not what I wanted and re-explained what I wanted, she keep interrupting me and kept saying "ok ok, I will fix it". My mother was getting her cut as well and she went up to her and also tries to explain what I wanted. Even the hairstylist on my right hand side was telling her what cut I was referring to. When the lady was done a second time, it was still a straight Bob and the two front strips of my face show a little taller, but NOW it's soo short that you can't even tell anymore, it was no longer a true a line cut, abd it was way to short. She ruined my hair, I was soo upset that I had to walk out of the salon and process what happened. I told my mother to pay and I will wait outside, after getting home and crying my eyes out, I recontacted the salon and asked to speak with manager. The lady who answered the phone, was nice and said that she remembers who I was (not sure if it was the same one who cut my hair) and that they are more than happy to issue a refund. But honestly am more angry and upsetting that I spent months on growing it out, only for it to be ruined in 40 mins, especially when u had others around the hairstylist telling her how I wanted my hair.