I have literally been seeing Dr. Lukes for 40 years. My entire family started seeing him until now. Over the years, his office staff has ruined his business. It took 2 years for my dad to get a full set of dentures. He needs a replacement but refuses to go back to him. My mom has spent so much money on my mouth and hers and is so dissatisfied with the staff that she found another dentist. We were still reluctant to leave because of the relationship that we've had with DR. Lukes. I have veneer overlay over my front teeth. A few years ago, one of the assistants started chipping it off my teeth thinking that it was tartar. After speaking with him about it, they expected me to pay over $10,000 to get them done again. I let that situation go because of the relationship Dr. Lukes had with our family. A few months ago, the office manager Sophia called stating that my insurance didn't pay for one of my twins because they thought that I had other dental insurance. I informed her that I only had one insurance at the time and why would they pay for one twin and not the other. Never heard anything else from them about the situation. Today I called to verify appointments for my twins and got the rudest person, Amy, on the phone. I explained that I spoke with the office manager and that we only had 1 insurance at the time. She went on to say that she had the office manager discussed us as if they were talking bad about us and that they reached out to me. She said that they won't see one of my twins until the bill is paid. It's as simple as calling the insurance company and informing them that they are the only insurance company. I've had this problem somewhere else and it was that simple to resolve. In my entire 40 years of dealing with them, I have never had someone so rude. I asked her to have Dr. Lukes call me when he's available and she said no and that he doesn't handle the office and that they have an office manager. I told her that I'm sure he would want to know that his employee is being rude she hung up in my face. I called back and asked to speak to the office manager and she said no and that she was out of the office. I asked her why would she say to speak to the office manager and she's not there. I repeatedly asked her to leave a message for Dr. Lukes to call me when he's available and she refused. I'm going to post this review on every platform that I can find and maybe Dr. Lukes can find the time to read it and respond. Meanwhile, since she hung up in my face a second time, I will transfer my entire family, spouse, mom, dad, my twins, cousins, and myself to another dentist office and they can shove those 2 appointments that I wasn't able to cancel in her ass because she was rude and hung up. And since she was rude, I should contact an attorney for my veneer overlay that they scrapped off my teeth. I've suffered with my mouth looking a mess because I don't want to pay over $10,000 to do them again. Dr. Lukes is a great dentist. He's expensive and has not had the best assistants nor office people since Virginia left. Probably why they don't have as many patients and close on Fridays now. read more
